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“Great location, Comfortable room”

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Hilton Wilmington Riverside
Ranked #18 of 44 Hotels in Wilmington
jtgonzo
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great location, Comfortable room”
Reviewed 23 December 2013 via mobile

I'm surprised by all of the poor reviews here. My wife and I just stayed for one night on a spur-of-the-moment getaway, and we found the staff to be efficient and extremely helpful and friendly, the room comfortable, and the location ideal. We paid $132 for a room with a beautiful view overlooking the river, and you are just steps from the Riverwalk and a block from the attractive downtown with plenty of good places to explore and eat.

The room itself was on the small side, but it was in good shape, the bed was very comfortable, and the view was wonderful. I could nitpick about a couple of things: It took several minutes to get really hot water flowing in the shower, and they charge $9 for self parking in what on our visit was an almost empty and large parking lot.

But overall it's a comfortable hotel, a great location, and it seems to me reasonably priced compared to similar hotels in similar cities. I'll stay again.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank jtgonzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (277)
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Myrtle Beach, South Carolina
Level Contributor
240 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 22 December 2013

As a diamond Hilton Honors member I see the inside of quite a few Hiltons.

The room was OK, bed was too soft and the bathroom was "dated". But, that's all personal preference. The issue I had was peeling/bubbling paint in the bathroom.

On the plus side, the staff was BRILLIANT and extremely helpful which made the stay worth the money as I've paid more for Hampton Inns in the past.

The hotel is full service with a "Starbucks" in the hotel lobby and a Ruth's Chris also on site.

Room Tip: Riverside is overlooking the USS Wilmington and a great sunset view.
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank DavilaDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 December 2013

This hotel is extremely old and outdated. Somehow it is a "Hilton", but it is one of the bad ones.

The whole place is outdated and due for a makeover. None of this would have bothered me if it was a $89 per night hotel (which this should be based on the quality), but at the rate we paid it was EXTREMELY overpriced.

This place should either be updated or removed from the Hilton system.

Anyone should check out some of the cheaper options in the town if you are staying, you are paying for the Hilton in name only - not actually receiving any of the quality you would expect.

FYI - if you are thinking of booking here due to the "pool", don't. It is right next to the parking lot and has zero ambiance.

  • Stayed December 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank cemcintosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, 28 August 2015
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 December 2013

So, a LOT of the reviews here are bad, which made me a little concerned about my stay here, but the truth is that the hotel is totally acceptable. Is it the nicest, fanciest hotel ever? No. But it's completely serviceable, safe and comfortable. I will note that housekeeping neglected to remove a used washcloth from my room, which I found when I opened the shower curtain, and that at least twice, my room smelled VERY POWERFULLY of cigarette smoke. When I called the front desk to complain....I realized the phone didn't work. At all. Period. And when I went downstairs to tell the front desk, I had to suggest solutions when the person at the desk was like, "....that is really too bad?" They DID fix it, but I had to figure out how. If I come back to Wilmington, I think I will try another hotel in town, but if this is your best option for any number of reasons: don't worry. It's going to be totally fine. They have a Starbucks!

  • Stayed December 2013, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank HotPantsMalone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
Reviewed 18 December 2013

The Hilton Riverside is a wonderful place to stay due to its location on the scenic Cape Fear River and easy walking distance to the convention center and shops and dining in downtown historic Wilmington.

  • Stayed December 2013, travelled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank gracel746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
58 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 December 2013

The hotel was nice although a bit dated from what I expect of Hilton. Self parking was a little difficult to figure out. Wish I had time to check out more of the waterfront but we did walk to a nearby restaurant which allowed us to see some of the waterfront shops.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T0niL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 December 2013

While they did not do anything special to mark our wedding night, it was still very pleasant stay. The view was a little odd since we were riverfront but also overlooked the valet parking lot. The staff was friendly and accommodating to such a large group too. We had 11 rooms occupied and they were very happy to take us to wherever we needed and wanted to go using the hotel van. Very friendly staff.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank KristenRed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Wilmington Riverside

Property: Hilton Wilmington Riverside
Address: 301 N Water St, Wilmington, NC 28401-3934
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Business Hotel in Wilmington
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Wilmington Riverside 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
The only full service waterfront hotel in historic Wilmington, NC. The Hilton Wilmington Riverside is located in the heart of downtown only footsteps from tons of shopping, dining and sightseeing. We feature dining in Innovations Restaurant or Ruth's Chris Steakhouse (on site), Currents Coffee & Gift Shop (featuring Starbucks products),24 hour fitness & business center, outdoor pool and sprawling views of the Cape Fear or Historic Downtown from our rooms. We are the proud sponsors of North Carolina Azalea Festival, North Carolina Jazz Festival and Riverfest. ... more   less 
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Also Known As:
Hilton Wilmington Riverside Hotel Wilmington
Wilmington Hilton

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