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“Excellent staff, great location.”

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Hilton Wilmington Riverside
Ranked #18 of 44 Hotels in Wilmington
Arlington, Virginia
Level Contributor
139 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Excellent staff, great location.”
4 of 5 bubbles Reviewed 1 January 2014

The hotel is at least 40 years old and even with the 2008 renovation, it still feels dated. But the staff is excellent. From the bellhop to the front desk ladies to the breakfast servers and housekeeping personnel, everyone we met was very professional and extremely friendly. Our room on the 8th floor was on the tiny side, but had the most awesome view of the Cape Fear River and the USS North Carolina. This could be a first class hotel if it were updated to 21st century standards, as the location can't be beat. It already has an excellent staff.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twistediva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,280 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (270)
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English first
Raleigh, NC
Level Contributor
145 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 1 January 2014 via mobile

This hotel has a great location in Wilmington. The view was fantastic. The staff was excellent and helpful. The only downside is the rooms are not as nice as expected with a Hilton. They are more like Hampton Inn like. However, I would stay here anytime I am visiting Wilmington .

Stayed January 2014, travelled as a couple
Helpful?
Thank Gregory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delray Beach, Florida
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 29 December 2013 via mobile

We spent 3 nights at the Hilton. They were nice enough to upgrade us to a suite. The staff was very nice. The hotel was old and needed to be redone. Chipped furniture, low lighting, the sheets had so much bleach, my skin was itching. Seemed more like a business hotel rather than a place to stay. Unfortunately, there were no other hotels that were halfway decent to stay in. Wouldn't stay again....

Stayed December 2013, travelled as a couple
Helpful?
Thank Charlie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, 28 August 2015
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lillington, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 December 2013

I would tell anyone that this is a great hotel to stay at! very clean & staff was great! rest. was a very nice place to eat at! it was close to everything! had great views! you can walk to most anything you want to! lots of places to eat also & lots of stores to go shopping at! it was the old part of Wilmington and so beautiful! I will go back there for sure so beautiful! they have a boardwalk which is great to just sight see different places go for your walks & to go jogging!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sharleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Pleasant, South Carolina
Level Contributor
292 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
4 of 5 bubbles Reviewed 26 December 2013

I find myself in this hotel at least once every other year for business. It's not the newest property around, but the location is fantastic. Even when I drive in, the car sits in the lot all week until I'm ready to go home. There are plenty of decent restaurants nearby. The hotel is a bit pricey, but the location is right on the Cape Fear River. Everything else in Wilmington is rather inexpensive. But don't stay here thinking you'll be close to the beach. I can't see staying here on vacation. There is nothing special about the rooms or the public spaces. They're clean and functional, if not a bit "old". Nonetheless, the service is definitely what you would expect in a Hilton.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrianAtTheBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jtgonzo
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 23 December 2013 via mobile

I'm surprised by all of the poor reviews here. My wife and I just stayed for one night on a spur-of-the-moment getaway, and we found the staff to be efficient and extremely helpful and friendly, the room comfortable, and the location ideal. We paid $132 for a room with a beautiful view overlooking the river, and you are just steps from the Riverwalk and a block from the attractive downtown with plenty of good places to explore and eat.

The room itself was on the small side, but it was in good shape, the bed was very comfortable, and the view was wonderful. I could nitpick about a couple of things: It took several minutes to get really hot water flowing in the shower, and they charge $9 for self parking in what on our visit was an almost empty and large parking lot.

But overall it's a comfortable hotel, a great location, and it seems to me reasonably priced compared to similar hotels in similar cities. I'll stay again.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank jtgonzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myrtle Beach, South Carolina
Level Contributor
233 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed 22 December 2013

As a diamond Hilton Honors member I see the inside of quite a few Hiltons.

The room was OK, bed was too soft and the bathroom was "dated". But, that's all personal preference. The issue I had was peeling/bubbling paint in the bathroom.

On the plus side, the staff was BRILLIANT and extremely helpful which made the stay worth the money as I've paid more for Hampton Inns in the past.

The hotel is full service with a "Starbucks" in the hotel lobby and a Ruth's Chris also on site.

Room Tip: Riverside is overlooking the USS Wilmington and a great sunset view.
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavilaDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Wilmington Riverside

Property: Hilton Wilmington Riverside
Address: 301 N Water St, Wilmington, NC 28401-3934
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Business Hotel in Wilmington
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Wilmington Riverside 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
The only full service waterfront hotel in historic Wilmington, NC. The Hilton Wilmington Riverside is located in the heart of downtown only footsteps from tons of shopping, dining and sightseeing. We feature dining in Innovations Restaurant or Ruth's Chris Steakhouse (on site), Currents Coffee & Gift Shop (featuring Starbucks products),24 hour fitness & business center, outdoor pool and sprawling views of the Cape Fear or Historic Downtown from our rooms. We are the proud sponsors of North Carolina Azalea Festival, North Carolina Jazz Festival and Riverfest. ... more   less 
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Also Known As:
Hilton Wilmington Riverside Hotel Wilmington
Wilmington Hilton

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