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“Great Place to stay!” 5 of 5 bubbles
Review of Staybridge Suites Wilmington East

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Staybridge Suites Wilmington East
Ranked #4 of 45 Hotels in Wilmington
Certificate of Excellence
Doylestown, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Place to stay!”
5 of 5 bubbles Reviewed 14 January 2014

We stayed at the Staybridge this past week while taking our son to UNCW. He is a JR at UNCW , and we have been down to Wilmington many times. This was the best place we have found so far, the Holiday Inn was our favorite before this. The Staybridge allows pets, that's how we came to find it. The service was great, the people friendly and helpful and the food was great. We will definately stay here again!

Room Tip: We had a dog and stayed on the first floor. next time we may ask for a first floor room close to th...
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  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Meg E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle S, Guest Relations Manager at Staybridge Suites Wilmington East, responded to this review, 21 January 2014
Hi Meg E,

Thank you very much for choosing to stay with us at the Staybridge Suites while you were visiting your son at UNCW. We truly appreciate the kind words about our friendly team and complimentary meals. We hope that you had a wonderful visit with your son and look forward to seeing you again soon!

Sincerely,
Staybridge Wilmington Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

459 reviews from our community

Traveller rating
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    20
    4
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See reviews for
229
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Greensboro, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 January 2014 via mobile

From the moment we walked in the doors we were treated like we were the hotel's MOST IMPORTANT people! Justin at the front desk was super! Each and every team member working had smiles on their faces & asked if there was anything they could help us with. Oh dear, I've forgotten the woman's name who was on duty for both breakfast & dinners during our stay, but she was lovely. She was always complimentary, had a smile on her face & was genuinely interested in helping us & we had easy conversations.
Our suite was wonderful! Big, roomy, super clean & lovely amenities! Breakfasts & dinners were very tasty!
We were having such a nice time we extended our stay another day!
Thank you Staybridge for a warm & friendly get-a-way!

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Anna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle S, Guest Relations Manager at Staybridge Suites Wilmington East, responded to this review, 10 January 2014
Anna P,

Thank you very much for the five star review about our Staybridge Suites in Wilmington, North Carolina. It is our goal to provide an excellent overall experience for each and every hotel guest, so we are absolutely delighted to hear such positive feedback about your stay. We appreciate the compliments about our spacious guest rooms, unique amenities and complimentary meals. We hope to see you again very soon at the Staybridge Suites in Wilmington!

Sincerely,
Staybridge Suites Wilmington Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Myrtle Beach, South Carolina
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 16 December 2013

I have been in town on and off for a couple of months and have stayed here 3 times now.
From the very first visit, I came across some great people! Andrew, Laura and Justin at the front desk are awesome! GREAT personalities!! The lady that runs the breakfast buffet (I'm sorry I didn't get her name) is so cheerful in the mornings! She really tries to make sure everyone has a great start to their day. The room is well appointed and clean. The beds were comfy. I always refuse housekeeping services when I travel because I really only sleep and shower in the room so there is no need wasting anyone's time cleaning up so any time I needed fresh towels, etc everyone was more than helpful bringing them to me! GREAT STAYS. If I am ever back in town I will be staying here.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Visiting_Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle S, Guest Relations Manager at Staybridge Suites Wilmington East, responded to this review, 19 December 2013
Dear Visiting_Town,

Thank you very much for choosing to stay with us at the Staybridge Suites in Wilmington, North Carolina! Andrew, Laura, Justin and the rest of our team will be absolutely delighted to hear such positive feedback. We cannot thank you enough for recommending our clean rooms, comfortable beds and helpful team to fellow travelers. We appreciate your time and look forward to seeing you again in the future!

Sincerely,
Staybridge Wilmington Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
1 review
3 of 5 bubbles Reviewed 22 November 2013

The Staybridge in Wilmington is probably the best IHG option for business travelers needing to spread out and anyone traveling with pets. With that being said, I must admit the cleanliness and maintenance of the hotel decreased from my fall 2012 stays. I noticed things like beat-up and dirty luggage carts, Styrofoam and platicware for breakfast and dining (last year it was glass or ceramic plates and metal eating utensils), dirt and small debris around baseboards in dining area and hotel hallways. In my rooms (Stayed twice), I would notice carpet stains, stains on furniture - particularly desk chairs and dining chairs, kitchen counter tops were sticky, and bathroom area floors weren’t the cleanest around edges and back of the toilets. With that being said, the staff was very helpful, friendly, and welcoming.

Room Tip: If you are unhappy with your room, don't hesitate to contact the front desk to be moved. The fol...
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  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BusinessTraveler919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle S, Guest Relations Manager at Staybridge Suites Wilmington East, responded to this review, 26 November 2013
Dear BusinessTraveler919,

Thank you very much for taking the time to write a review about our hotel. We appreciate you recommending our hotel to business travelers and pet owners. We would also like to thank you for the constructive criticism. We have sent you a private message in hopes that you will share your most recent room number with us. This way, we can further investigate the concerns described in your review. Thanks in advance for all of your time as it is feedback like yours that allows us to improve the overall experience for hotel guests.

Sincerely,
Staybridge Suites Wilmington Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fuquay-Varina, North Carolina
Level Contributor
102 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 bubbles Reviewed 17 November 2013

Our Nov. 2013 stay at Staybridge Suites in Wilmington was our second in two years. Obviously, our debut trip was good enough to prompt a return. Last year, we enjoyed a one-bedroom suite (upgraded without request to a handicapped suite), which was a large, two-room space with a full kitchen, living room space with TV and a separate bedroom with two queen beds and bathroom. The room was clean and quiet.

This year, we opted for the less pricey studio suite, which was a single room also with a full-kitchen, sitting area with a sofa bed and a king bed next to the small bathroom. While not as roomy as last year, the space was sufficient for our family of three (although the toilet/shower space was cramped). What was disappointing this go around, however, were a few cleaning and maintenance issues. The hotel staff remained friendly and helpful, but don't expect concierge quality (after all, this is a discount hotel). Our room didn't have sheets for the sofa bed, and although the staff was happy to provide them, they asked me to come to the front desk to pick them up when I called around 9 pm (presumably b/c of a lack of staff). The climate control throughout the hotel was hot and humid; thankfully, we could adjust the A/C in our room to compensate. The elevators didn't work most of the night we were there, but they were fixed the next morning and things like that happen. What IS preventable are things like the wet, dirty washcloth on the floor behind the door in bathroom obviously overlooked by housekeeping, and the dirty top drawers by the lavatory with hair and grime in them, and the swivel desk chair with spots on the fabric seat.

Still, the carpets, bed and kitchen area were clean. And, the hotel comes with a number of amenities not often found in hotel of this price point, including a sizable and tasty breakfast buffet, a functional fitness room, a small indoor pool, complimentary clothes washer/dryer next to the fitness room and a "business" space with a computer/printer. The hotel is situated off the main drag, so the location itself is quiet, but it's still very close to a number of chain restaurants and shopping stores, along with UNC-W. And, the look of the hotel is welcoming, from the rustic portico to the stone fireplace with a TV mounted over it in the sitting area off the lobby. I'd definitely return, hopefully next without the unkempt kinks.

Room Tip: If a handicapped suite is available, they are markedly bigger and have a different layout than the s...
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  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank enm007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle S, Guest Relations Manager at Staybridge Suites Wilmington East, responded to this review, 19 November 2013
Hi enm007,

Thank you very much for taking the time to write a review about your recent experience at our hotel. We truly appreciate the compliments about our tasty, complimentary breakfast buffet, our fitness room, our indoor pool and our laundry facilities. We are glad to hear that you enjoyed our quiet atmosphere and close proximity to restaurants, shopping and attractions. However, we are disappointed to hear that you experienced a few inconveniences on this particular visit. We have sent you a private message in hopes that you will share your room number with us so that we can further investigate the concerns mentioned in your review. We appreciate you bringing these things to our attention so that we can make necessary changes and improve the overall experience for your future visits! We appreciate all of your time and look forward to seeing you in the future so that we can provide the excellent service and accommodations that you and all of our guests deserve.

Sincerely,
Staybridge Suites Wilmington Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Havelock, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 November 2013

Our Yorkie had ACL surgery the week before my husband's back surgery. Could not board the Yorkie so searched for hotel with pet friendly, This was such a wonderful choice. All the staff was wonderful and the hotel was fantastic. They were helpful in every way and could not have asked for a better stay. Each day they ask about my husband and the dog. Sharon who worked in the food service area was so friendly and helpful as was the gentleman who checked us in which am sorry we did not get his name. Anything I needed they all were glad to help me with. Will be using the hotel again and again since we have to go to Wilmington often. The hotel was so quiet the dog never even barked. The beds were the most comfortable ever. Usually have to purchase a temperpedic pad from WalMart . Slept wonderful every night. Thanks for such a great time under such a stressful situation.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
1 Thank connie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle S, Guest Relations Manager at Staybridge Suites Wilmington East, responded to this review, 19 November 2013
Hi connie s,

Thank you very much for taking the time to write a review about the Staybridge Suites in Wilmington, NC. We are so glad to hear that we could provide comfortable accommodations and a quiet atmosphere for you and your family during such a stressful time. We hope that both your husband and your Yorkie are recovering quickly from their surgeries! We cannot wait to share all of your positive feedback with our team. Thanks for making us your new home away from home in Wilmington, NC. We look forward to seeing you again soon!

Sincerely,
Staybridge Wilmington Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cary, North Carolina
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 November 2013

Took for grandsons to visit Ft Fisher Aquarium and decided to stay overnight in Wilmington. Last year we stayed at Staybridge and had such a positive experience, we decided to stay there again even though it was about 20 miles from the Aquarium. Our grandsons loved it last year and loved it again this year. Their suites are very clean, they have a very nice indoor pool and their breakfast was great. The staff at Staybridge is excellent. Very courteous and very eager to please.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank picky4527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle S, Guest Relations Manager at Staybridge Suites Wilmington East, responded to this review, 19 November 2013
Hi picky4527! Thank you for choosing to stay with us at the Staybridge Suites in Wilmington! We are so glad to hear that you and your grandsons enjoyed the Fort Fisher Aquarium. It is definitely on our list of top 10 Wilmington attractions! We hope that you were able to take advantage of our Aquarium Package which includes hotel accommodations and attraction tickets! We appreciate the compliments about our clean suites, nice indoor pool and great complimentary breakfast buffet. We appreciate your time and hope that you and your family will come back to see us again soon!

Sincerely,
Staybridge Suites Wilmington Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Wilmington East

Property: Staybridge Suites Wilmington East
Address: 5010 New Centre Dr, Wilmington, NC 28403-1614
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Wilmington
#3 Romantic Hotel in Wilmington
#5 Business Hotel in Wilmington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites Wilmington East 3*
Number of rooms: 93
Official Description (provided by the hotel):
At Staybridge Suites Wilmington, we put the amenities where they really count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the relaxing living room while watching movies or your favorite TV show. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high-speed Internet. Staybridge Suites Wilmington is within walking distance of many local favorite restaurants. For those guests that prefer to dine in , a fully stocked Bridge Mart provides breakfast, lunch, and dinner options, as well as sodas, snacks, and ice cream. Staybridge Suites Wilmington provides our guests a free fitness center and a comfortable place to do laundry in our guest laundry room. We also have a membership with Anytime Fitness which is also within walking distance. Much larger than the average hotel room and significantly more affordable than a corporate apartment, the Staybridge Suites is the perfect place for relocation, project, temporary assignment or training needs. Unlike a corporate apartment, the Staybridge Suites Wilmington does not require a lease or minimum length of stay. Whether traveling for business or leisure, for one night or several months, Staybridge Suites is the solution to your temporary housing needs. ... more   less 
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Also Known As:
Staybridge Suites Wilmington East Hotel Wilmington

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