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“Declining KOA - 45/100”
Review of Wilmington KOA

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Wilmington KOA
Certificate of Excellence
Athens, Georgia
Level Contributor
338 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
“Declining KOA - 45/100”
Reviewed 6 May 2014

We have stayed at this KOA many times over the last three years. It was a favourite campground being ideally situated in the beautiful city of Wilmington and not that far away from the wonderful Wrightsville Beach. Unfortunately there is little other choice for camping in the area which is a pity because in effect this campground has a monopoly.

The result of this monopoly has been that prices have risen and risen without the consequent improvement in quality. Every time it rains the dirt roads become pitted with potholes and walking the dog is a nightmare.

There has been a constant change of staff on the front desk and they have often seemed to be clueless and uncaring. The decline has happened since the managers moved off campground and since then they were about only rarely.

The customers have changed considerably as well. We often stay here in the winter months and the clientele has changed dramatically. There was always an area at the back where long term stayers were situated but over the last two winters the long term stayers have increased to a major extent. Most of these people are transient workers working on projects in the area. The majority are quiet considerate people but because they are workers they leave often as early as 4:30am and their diesel engined trucks are not the quietest engines in the world. This coupled with the fire station located close by means that sleep is often disturbed here.

The wi-fi is a joke - the only investments made at this campground are those intended to increase revenue an example being upgrading the 30 amp plots and replacing them with 50amp sites.

There is some good news. There is now a new management team and it will be interesting to see how they cope. So far it is encouraging - having changed our latest booking the front desk were able to ensure that we didn't have to move sites. One time we had to move three times in a 10 day stay because the front desk staff were either too lazy and couldn't be bothered to move bookings around or too incompetent maybe through lack of training.

We have made many friends at this campground over the course of the years but unless the campground improves we will henceforward minimise our time here.

Room Tip: The patio sites are really worth the extra money over the ordinary sites - they tend to be quiet and...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bonnie D, Manager at Wilmington KOA, responded to this review, 31 May 2014
Hi Mike. Thank you so much for taking the time to review our KOA campground. Your review will only serve to help us improve. It's our goal to make your stay as pleasant as possible, so please do not hesitate to let us know if something here comes up as unsatisfactory. I'm sorry you had issues, in particular, with our front desk staff. I will do my best to make sure that every staff member is well-trained and attentive, and I encourage any future feedback (good or bad) surrounding issues such as this. I'm also sorry you had connectivity problems with the wifi and hope that you report any problems like this to us so we can get it resolved during your stay. I hope you will give our campground another try, as I see that you have been a patron for years.

Sincerely,
Bonnie Day
Manager, Wilmington KOA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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151 reviews from our community

Traveller rating
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    27
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    5
    4
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70
46
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Greensboro, North Carolina
Level Contributor
107 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 9 April 2014

-A "cut-above" the usual KOA's with lots of amenities for kids. Sparkling pool had just opened for the season. We were travelling in a Class B and did not require full hook-up and were given a wide site under the tall pine trees which was so much better than being sandwiched between those intimidating large, luxury Class A's !! Friendly staff, very clean and very well-equipped restrooms added to the pleasure of stopping here. We had no problems at all with the wifi connections. The store was not well stocked but there is a Hess gas station convenience store just outside the entrance. The campground is ten minutes from the must-see Airlie Gardens and the Downtown boardwalk area and about the same time to Wrightsville Beach and 25 minutes to Carolina Beach. We will definitely return.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Rosalind P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocala, Florida
Level Contributor
71 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 December 2013

We stayed while in Wilmington for Thanksgiving. Kid friendly, had a nice playground for the children, facilities were clean, laundry facilities were nice too. Additionally, staff was helpful and friendly. Highly recommended!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Dana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albuquerque
Level Contributor
91 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 25 December 2013

Most KOA's are pretty standard and this one was not much different. However, there were a few things to keep in mind before booking here. If you want reliable wifi, forget it. Also the counter staff is pretty indifferent. We were there only one night and when we got back to the campground after hours we realized we could not log into the wifi. Called their service and they had given us three unusable codes. They told us this happens frequently at this location. When I told the lady about it on our way out the next morning, her comment was 'Well then I guess it's good that it is free!" Also we thought it a bit pricey for the location.

Room Tip: Get a site at the back of the lot, away from the street.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank NMHeat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
burlington
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 November 2013

My family decided last minute to go to the beach for the weekend since the weather was going to be nice and we had a free weekend. We searched all the area hotels for a dog friendly room and most all the hotels were booked. We stumbled across the KOA site after doing a "dog friendly places to stay in Wilmington" search and we had stayed at KOA's in the past while tent camping and thought we'd give it a try. We called and they had one pet friendly 1-room cabin (w/out a bathroom) left so we booked it. The rates were good for a Friday and Saturday. Total was a little under $170.00.

We arrived Friday evening after dark and KOA had left our keys and WiFi information in an envelope taped to the office door. We got to our cabin and to our delight, it was a little bigger than I thought it would be. The cabin had one full bed, a set of twin bunks, a little ledge-like table with 2 bar stool chairs, another little shelf and hooks on the wall and back of the door for hanging stuff. The cabin also had a mini fridge, AC/heater, and a small cable t.v. attached from the wall. Outside was a picinic table, a nice fire pit with a grate over one side to cook on, a swing on the porch, and a stand up park-style grill. Everything was clean and in good condition. The beds were pretty comfortable and we had no issues with temperatue control in the cabin.

The next day, our dogs enjoyed the big bark park and son played basketball on the court and played some on the playground. The pool was closed but it was a good size and had a good size lounging area around it. The pool guys were there cleaning it so they keep it up.

The bathroom facilities were super clean, the grounds were kept clean and were in good condition, and the staff was super nice!! They have a nice general store fully stocked and the space between the RVs and cabins was good.

Location is great. Just about 10 minutes from Wrightsville Beach and 25 minutes from Carolina Beach. There are plenty of restaurants, shops, gas stations (a Hess right at the enterance), and things to do around the area.

Overall, this KOA had a good feeling to it. Clean, quiet, safe and everything you need to tent camp, RV or cabin camp. We'll be back for sure!

  • Stayed November 2013, travelled with family
    • Value
    • Location
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    • Service
Helpful?
1 Thank travelgirlnc09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocky Mount, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 October 2013

Upon arrival, the front office staff was extremely unfriendly and not very knowledgeable. We reserved our site, and when we went to the site we didn't like the location. We rode around to look at another site and were flagged down and told we were in the wrong place. We knew this, we were just investigating other options. We picked the site we wanted and went back to the office to switch and were told "I don't know how to put that in the computer." We are also offered a discount at every other KOA and we were told "we don't do any discounts here." The facility itself was nice enough, but very small. There were a lot of permanent campers and it almost seemed more like a trailer park than a campground. Also, only one bathhouse and when it is closed there is nowhere else to go. I will definitely explore other options before staying here again. Not impressed.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 October 2013 via mobile

The only negative thing I have to say is that the bed itself was awful. However, everything else was so nice it didn't really bother me. And I just napped on the beach.
The staff was excellent.
My dog and I would definitely stay there again. We especially enjoyed the dog park.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KrissyMilw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wilmington KOA

Property: Wilmington KOA
Address: 7415 Market St, Wilmington, NC 28411-9454
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #1 of 4 Speciality Lodging in Wilmington
Number of rooms: 20
Official Description (provided by the hotel):
The minute you set foot at Wilmington KOA, you'll see for yourself why we have won the prestigious Founder's Award, a coveted honor that proves we're leading the way in the KOA camping and lodging experience, since 2009. Our relaxing nature retreat is hidden in the heart of Wilmington's city life, providing the perfect blend of solitude and entertainment. With sprawling Southern Pines shadowing our RV resort and luxurious cabin accommodations, you and your family will experience the fun of camping with all the comforts of home. There's something for everyone - from a sparkling swimming pool and cozy game room to a stocked camp store and even a playground for your pets. And when you venture beyond the campground, our friendly staff will help point you in the direction of wherever you want to go - whether it be the historical U.S.S. North Carolina Battleship, a romantic riverboat cruise, or the North Carolina Aquarium at Fort Fisher, one of the region's largest aquariums. Plus, you'll find yourself only five miles from the sun-drenched sand and surf of Wrightsville Beach and mere minutes from the charming historic downtown shopping and dining district. You have to see it to believe it. ... more   less 
Also Known As:
Wilmington Koa Hotel Wilmington

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