We had two opportunities to interact with the desk staff at the hotel and both times were impressed with them.
The first time, Greg cut through red tape with Expedia to fix an error that we made. I booked the wrong night and customer service at Expedia's foreign office told us that nothing could be done except to rebook and pay again. I called Homewood Suites and Greg said that if Expedia contacted him, he could make the adjustment. My second call to Expedia got through to someone with more experience and better English skills. To make a long story short, Mr. Anthony at Expedia called Greg and everything worked out well for us.
The second time, we were getting a suggestion for a place for dinner and directions to get there. The women at the desk (I didn't get her name) proved to be very knowledgeable about the local restaurants and transportation.
The fact that the room was immaculately clean and very comfortable, made the stay even better.
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- Also Known As:
- Homewood Suites By Hilton Wilmington/Mayfaire Hotel Wilmington