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“Great Staff”

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Homewood Suites by Hilton Wilmington/Mayfaire
Ranked #2 of 45 Hotels in Wilmington
Certificate of Excellence
Reviewed 3 February 2014

We had two opportunities to interact with the desk staff at the hotel and both times were impressed with them.
The first time, Greg cut through red tape with Expedia to fix an error that we made. I booked the wrong night and customer service at Expedia's foreign office told us that nothing could be done except to rebook and pay again. I called Homewood Suites and Greg said that if Expedia contacted him, he could make the adjustment. My second call to Expedia got through to someone with more experience and better English skills. To make a long story short, Mr. Anthony at Expedia called Greg and everything worked out well for us.
The second time, we were getting a suggestion for a place for dinner and directions to get there. The women at the desk (I didn't get her name) proved to be very knowledgeable about the local restaurants and transportation.
The fact that the room was immaculately clean and very comfortable, made the stay even better.

  • Stayed: January 2014, travelled as a couple
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1  Thank Tony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg1234625, General Manager at Homewood Suites by Hilton Wilmington/Mayfaire, responded to this reviewResponded 5 February 2014

Thank you for choosing Homewood Suites Wilmington/Mayfaire. We greatly appreciate your business in addition to the time you took to provide feedback from your recent stay. Thank you for highlighting the personalized service you received from our team members. Mistakes happen, however it’s the resolution that provides us the opportunity to exceed expectations, regardless if the error was on our end or not. Immaculate and comfortable are great words to descried our property and suites. We look forward to your return - Safe Travels!

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629 - 635 of 991 reviews

Reviewed 25 January 2014

We stayed here for a couple nights while visiting the area. The hotel and surrounding area is pretty new. The hotel itself is clean and very comfortable. There is a supermarket very nearby. It is conveniently located to Wilmington and the beaches. Overall a great stay, we would do again.

  • Stayed: August 2013, travelled with family
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1  Thank MiddleAgedTravlrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg1234625, General Manager at Homewood Suites by Hilton Wilmington/Mayfaire, responded to this reviewResponded 30 January 2014

Thanks for choosing the Homewood Suites Wilmington/Mayfaire on your recent trip to the area. I appreciate your time and feedback you’ve shared with the Trip Advisor community. I was thrilled to read you felt our location to convenient for your needs. And thanks for highlighting the cleanliness of our property. Safe travels and return soon!

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Reviewed 25 January 2014

This hotel is appropriately named. It was like being home with all the amenities that I would expect while traveling away from home. The staff was so helpful. They willingly helped me whenever I asked and gave the impression that this was standard to be able to assist.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Jack E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg1234625, General Manager at Homewood Suites by Hilton Wilmington/Mayfaire, responded to this reviewResponded 30 January 2014

On behalf of the entire team, thank you for choosing to stay with us! Your feedback is a token of our passion and success. . . A true compliment to the brand and the team. I have shared your review with the team at our morning huddle, at which they were extremely thankful. Thank you again for your business and we look forward to your return.

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Reviewed 23 January 2014

Hotel was very clean, spacious suites, very friendly staff, good food. Well lit parking. All amenities nearby. Less than an hour from Camp Lejeune so we will stay again when visiting our son in the military.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Ryan D. S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg1234625, General Manager at Homewood Suites by Hilton Wilmington/Mayfaire, responded to this reviewResponded 26 January 2014

Thank you for choosing the Homewood Suites on your recent visit to the North Carolina coast. The team and I greatly appreciate your kind remarks regarding our clean & spacious suites, service-oriented team and well lit parking. I was pleased you found our location to be convenient in terms of amenities and proximity to your destination. We thank you & your son for your dedication and service to our country.

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Reviewed 15 January 2014

This is one of the nicest hotel to stay in. If I am ever in this area I will stay here. It's home away from home. I encourage all to give I a try. If you do you want stay anywhere else. That is a promise. Good food, very clean room and great hospitality from all the staff. Give it a try and you will look forward to coming back again and again! Thanks for a wonderful visit. See you guys on the next trip. " Homewood Suites Wilmington /Mayfaire in NC. "

Room Tip: Homewood Suites is the best way. Just see for yourself. You can't go wrong.
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  • Stayed: January 2014, travelled on business
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Thank Kareem41-8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg1234625, General Manager at Homewood Suites by Hilton Wilmington/Mayfaire, responded to this reviewResponded 26 January 2014

Thank you for your great feedback from your recent stay at the Homewood Suites Wilmington/Mayfaire. Your loyalty and recommendation is a true testament of the team’s success in exceeding your expectations. We appreciate your business and look forward to your return.

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Reviewed 13 January 2014

Very clean and nice the staff was pleasent and the room was quite large and acceptable. The bed was a little hard but clean and the sheets could have been a little bit softer cotton thread count not a show stopper they wernt polyester

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg1234625, General Manager at Homewood Suites by Hilton Wilmington/Mayfaire, responded to this reviewResponded 16 January 2014

Thank you for choosing Homewood Suites Wilmington, on your recent trip to the area. It’s been our pleasure earning your business and we appreciate your time and feedback from your stay. Great news in response to your review . . . The Homewood Suites will be receiving an all new bedding package in mid-February. It has been ordered and we are anxiously awaiting it’s arrival. We look forward to your return and wish you well in the New Year.

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Reviewed 11 January 2014

Reserved two connecting rooms for one night with my daughter on January 4, 2014. She had a volleyball tournament at Wilmington so, as usual, I did my research from Tripadvisor. Things I liked: Everything. Things I didn't like: Nothing. This hotel is impeccable starting with Mason, Hotel Front Desk Receptionist, who greeted us with a cheerful pleasant smile and eagerness to provide an outstanding customer service. Looks like it was built yesterday and everywhere smelled so fresh. Rooms are huge and so is the bathroom. No tub though. Went to bed immediately and the mattress was very comfortable, although I prefer firmer pillows. We woke up early and had a full hot buffet breakfast (already included). Everything from scrambled eggs, hot and cold cereals, fruits, and a wide variety of assorted items to choose from. You'll never leave this hotel hungry, guaranteed. The lobby, restaurant, hallways and room's ambiance are very trendy with gusto. Everything sparkles and you feel so eased and relaxed the moment you step inside. You will love it.

  • Stayed: January 2014, travelled with family
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Thank renemorilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg1234625, General Manager at Homewood Suites by Hilton Wilmington/Mayfaire, responded to this reviewResponded 16 January 2014

Thank you for your business in addition to your 5-STAR review of your recent stay at the Homewood Suites Wilmington/Mayfaire. In reading your review at our morning huddle, the team was thrilled to hear they exceeded in executing award-winning customer service. We honored Mason with her personal recognition, at which she was grateful. Truly great feedback regarding ‘like-new’, sparkly clean and never leaving hungry! I noticed you have traveled to Wilmington before, at which we hope to have earned your loyalty for future trips. Thank you again! And safe travels

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Additional Information about Homewood Suites by Hilton Wilmington/Mayfaire

Address: 6732 Swan Mill Rd, Wilmington, NC 28405-3181
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Wilmington
#1 Romantic Hotel in Wilmington
#1 Family Hotel in Wilmington
Price Range: £82 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Wilmington/Mayfaire 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Wilmington/Mayfaire Hotel Wilmington

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