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“Exterminator”

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Beau Rivage Golf & Resort
Ranked #13 of 44 Hotels in Wilmington
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Exterminator”
Reviewed 2 September 2013

My stay at this establishment has been filled with disappointment.  This is my wife's birthday weekend and I have never seen so many bugs in one room every! No one is here to make this expexperience right another unacceptable issue. All the front desk is doing was doing was pacifing me. I've never killed so many bugs in a hotel room. I will not reccomend this place.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nerrod9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
beaumarketing, Public Relations Manager at Beau Rivage Golf & Resort, responded to this review, 9 September 2013
Thank you for sharing about your recent experience with Beau Rivage Golf & Resort. As a family-run resort, we are always interested in feedback (positive or negative) and constantly focus on ways to improve the guest experience as much as possible. We’re the kind of place that takes customer service seriously and we want to make it clear that our relationship extends well beyond your stay.

While the majority of our visitors enjoy their stay with us, we have noted the following:
1) Comments regarding an excessive amount of bugs in room
2) Comments regarding the staff's inability to address a complaint

We have taken the following steps to remedy these observations:
a) Beau Rivage Golf & Resort continues to maintain a monthly pest inspection/extermination contract
b) If a complaint is made regarding room quality, our policy is to provide the appropriate staff (in this case housekeeping) to observe the issue. If the customer does not allow the staff enter the room, there is no further action that can be taken at that time. Management will address an issue once it has been verified.
c) Staff was unable to verify this issue after a thorough post-checkout inspection of the room.

We do our best to address any issues as they arise, and although we cannot please everyone, we do try. We do apologize for any negative experience or inconvenience, and thank you for bringing these matters to our attention so that we can continue improving our customer experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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234 reviews from our community

Traveller rating
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    19
    11
    10
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Warrenton, Virginia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2013

After some problems with initial booking that were resolved rather painlessly, we were looking forward to our trip to the Beau. All the pictures online had us very excited and we were not disappointed. The room was great, very spacious and clean. The food in the restaurant was excellent and very reasonably priced. I was very pleased w/the golf course. We considered leaving and playing the famous cape fear national but decided to stay on site and were pleased that we did. The pool was relaxing and everyone was very accommodating. I would go back in second and plan to. A special thank you to Bonnie at the desk who helped us resolve our early issue and was an absolute pleasure to deal with. She was extremely helpful w/local attractions and printed schedules for us. All in all a great stay and I would reccomend anyone traveling to the Wilmington area to consider this place for your stay. An incredible value.

Room Tip: Rooms on the ground level give access to the outdoor terrace and lawn area. A great place to sit fo...
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeauRivageGolf, Manager at Beau Rivage Golf & Resort, responded to this review, 8 May 2014
Thank you Daniel for taking time to write a review! I am glad to hear that you enjoyed your stay! Thank you for recognizing Bonnie! We are glad to have her as part of our team! I look forward to your next visit with us! Barry Eagle (Owner-Management Co.)
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Turin, Italy
Level Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 9 July 2013

The location is very nice, people are gentle and it is next to the golf ground.You can play all the day and than relax in the pool.
There is a good place where you can eat, that is called The Veranda.
Rooms are comfortable and there is a view on the play ground.
It takes 15 minutes from here to go in Wilmington Downtown.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carla J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeauRivageGolf, Manager at Beau Rivage Golf & Resort, responded to this review, 8 May 2014
Carla,
Thank you for taking time to give Beau Rivage a review! We appreciate all of your kind comments! We hope to see you again! Barry Eagle (Owner-Management Co.)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville,TN
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 July 2013

My husband and another couple stayed here June 27th-June 29th. We purchased a golf package which included the room, golf, and meals for all three days. The golf course is well maintained and fun to play. The driving range and putting/chipping area was right outside our room, very convenient. Our grandchildren joined us the last day of our stay and enjoyed the pool the water felt great after a long day of golf.

The rooms are dated, but they are updating them as they can. I loved the size and the kitchenette. Very convenient for us.

Last but not least the staff and the owners were very warm and accomodating. The service was outstanding. The food was good, but mainly grill style, the breakfast being the highlight.

Room Tip: I would ask for the rooms facing the course and if they were updated.
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  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank melendya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeauRivageGolf, Manager at Beau Rivage Golf & Resort, responded to this review, 14 May 2014
Thank you for the great review! Glad to hear that you enjoyed your stay with us! Thank you for recognizing our staff members! They strive to make your stay enjoyable! We hope to see you again in the near future! Barry Eagle, Owner-Crown Hotel & Travel Mgt.
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Westerville, Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 July 2013

The staff was incredibly accommodating! Very welcoming, made you feel part of the family. Spacious rooms and beautiful golf course view. Short drive to beach activities, far enough away an enjoyable stay! A terrific value!

Room Tip: Upper floors, better view!
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  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeauRivageGolf, Manager at Beau Rivage Golf & Resort, responded to this review, 14 May 2014
Thank you Joe for taking time to write a review! We appreciate your kind comments on the staff and the hotel. We hope to see you in the near future! Barry Eagle, Owner-Crown Hotel & Travel Mgt.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 2 July 2013

Older but large rooms - clean and neat
Nicest staff I have dealt with in years - made us feel at home
Great value for the money
Will stay there again and will play golf next time
The course looked great

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dgraham3946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeauRivageGolf, Manager at Beau Rivage Golf & Resort, responded to this review, 14 May 2014
Thank you for taking time to write a review! Thank you for recognizing our staff members and the cleanliness of the hotel! I look forward to your next visit with us! Barry Eagle, Owner-Crown Hotel & Travel Mgt.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 June 2013 via mobile

Looking to have a golf getaway at a great price? This is the place to go! Our room was up-to-date and very spacious plus comfortable. The room was clean as well. Staff was extremely friendly and courteous. Golf course was in great shape for it warming up. Played 5 rounds in 2.5 days. Could not ask for anything more. Would come back here in a heartbeat.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank soosadvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeauRivageGolf, Manager at Beau Rivage Golf & Resort, responded to this review, 14 May 2014
Thank you so much for the kind review. Glad you enjoyed the overall amenities of the hotel. Also, thank you for noticing our employees. We are so proud of their efforts and can't thank them enough for providing the best in customer service. We hope see you again in the near future. Barry Eagle, Owner-Crown Hotel & Travel Mgt.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Beau Rivage Golf & Resort

Property: Beau Rivage Golf & Resort
Address: 649 Rivage Promenade, Wilmington, NC 28412-2757
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#14 Family Hotel in Wilmington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Beau Rivage Golf & Resort 3*
Number of rooms: 32
Official Description (provided by the hotel):
Few things are more synonymous with incredible Golf than “North Carolina” and no other Coastal Carolina resort is more in-tune with the Group Stay & Play than Beau Rivage Golf and Resort. Rare for a golf course along the coast, several holes on the par 72 layout offer 40 to 75 feet elevation changes. Framed by Carolina Pine hardwoods, Members, Guests and Groups play the “Beau” for its plush Bermuda fairways and silky-smooth greens. The elevated and contoured greens are planted with TifEagle, an ultra-dwarf bermudagrass that thrives near the coast and they roll pure like a cue ball in a bathtub. ... more   less 
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Also Known As:
Beau Rivage Resort And Golf Club
Beau Rivage Resort & Golf Club Hotel Wilmington

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