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“Nice Place, Service Could Be Better”
Review of Hotel Riverwalk

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Hotel Riverwalk
Ranked #3 of 18 Wilmington B&B and Inns
Certificate of Excellence
Reviewed 16 January 2012

We stayed there for a wedding. It is a nice place. The rooms are clean and nicely decorated. The hotel is located within walking distance of many good bars and restaurants as well as the river walk in Wilmington.

We loved the outside patio on the street side. It is an nice area to sit and have a drink and watch people walk by or watch the film crews working down the street.

We found the inn keeper (I don't think he was the owner, not sure though) to be rather rude. At breakfast I asked him where I could put my dirty dishes and he very condescendingly told me I could put them right over there by the sign that says "dirty dishes". I heard him use that schtick on several others and I found it rude. Most of my dealings with him were similar in nature. It is a nice hotel but the staff is not really cut out for the service industry.

  • Stayed: October 2011, travelled with family
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4  Thank Hangry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnkeeperMichael, Manager at Hotel Riverwalk, responded to this reviewResponded 8 February 2012

Thank you for taking the time to post your comments about your recent stay at the Clarendon Inn. I want to apologize for appearing to be condecending when asked where to put the dirty dishes. I simply was pointing you and others to the place designated for dirty dishes.

We strive to give the very best customer service and I believe if you read the other reviews here you will find almost every other review here comments about our customer service in a positive way.

Again I ask you to please accept our sincere apology for any misunderstanding.

Michael
Innkeeper

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158 - 164 of 293 reviews

Reviewed 3 January 2012

Great location, very friendly service, rooms were clean and big, very reasonably priced. Only aspect keeping this from 5 stars is the breakfast was only so-so. For an "inn" the breakfast was fine, but as a bed-and-breakfast, the breakfast was so-so.

  • Stayed: December 2011, travelled as a couple
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1  Thank DurhamTerp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnkeeperMichael, Manager at Hotel Riverwalk, responded to this reviewResponded 8 February 2012

Thank you for lovely comments about your recent stay at the Clarendon Inn. As you stated our breakfast is really designed more as an Inn breakfast as that is truly what we are. We are not a typical B&B in a lovely victorian home. We operate under a B&B license because we are not a hotel or motel and B&B is the only other license available to us.

Our breakfast is a continental breakfast because we find most travelers would prefer that we keep our rates lower than offer a fancy breakfast.

We look forward to your soon return.

Michael
Innkeeper

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Reviewed 30 December 2011

This most pleasant bed and breakfast is not your stereotyped "quaint" B&B but rather a modern facility with large hallways, a spacious computer room and a comfortable dining area serving a very nice,tasty breakfast prepared by its delightful operator, Michael. Rooms are equally comfortable, sufficiently large with adequately sized,modern bathrooms.Well-located near several of Wilmongton's top restaurants, it has fair prices and frankly is an excellent value for all it offers,well-worth a return stay on my next visit to Wilmington.

  • Stayed: December 2011, travelled with family
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1  Thank efarkasTeaneck_NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2011

This is a lovely, extremely well-maintained B&B in the heart of Wilmington, NC, very quiet location, but easy walking distance to everything. The rooms and public areas are very attractive, spotlessly clean, and very comfortable. Michael, the innkeeper, is a true professional and was very helpful, accommodating, and friendly. We thoroughly enjoyed our stay and would visit again.

  • Stayed: November 2011, travelled as a couple
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1  Thank Marney C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2011

Stayed here in late November. I can't say enough good about this place, the innkeepers, the location, the cleanliness, the room decor. ALL FIVE STARS! The Innkeeper is so personable and helpful. I am picky about Inns, but nothing below a five star rating on any part of this place. I can't wait to return!

  • Stayed: November 2011, travelled as a couple
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1  Thank S Paige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2011

My fiance & I stayed here for a weekend night for a short overnight trip. The Inn itself is very clean and well decorated, the rooms are all very nice & there is plenty of privacy. We thought the price was very reasonable and its location (we were walking everywhere downtown/on the river front) is perfect! Michael's breakfast was delicious, including his wife's homemade mini muffins! Michael was very accommodating and welcoming & is very responsive to questions/emails, etc. & the place really felt comfortable and quiet and was exactly what we were looking for! Definitely stay here!

Room Tip: We chose a room on the opposite side of the "bonus room," thinking it'd be quieter sin...
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  • Stayed: November 2011, travelled as a couple
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Thank Jenn5215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnkeeperMichael, Manager at Hotel Riverwalk, responded to this reviewResponded 23 November 2011

We are continually humbled by the very kind words of our guest. "Thank you" just does not seem adequate to convey our heartfelt appreciation for your kindness.

Just a reminder that Wilmington is a beautiful place to spend a few days or a weekend during the Holiday season. The beautiful historic downtown business area and historic homes are all beautifully decorated, the carriage ride is being pulled by horses disquised as reindeer and the Clarendon Inn is decked out in its finest Holiday decor. Come on....lets enjoy the Holidays together.

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Reviewed 20 November 2011

My wife and I stayed at the Clarendon recently and couldn't have been more pleased. The location of the hotel is right in the heart of downtown Wilmington and within walking distance to many local eateries and shops. You are only 3 blocks from the Cape Fear River Walk as well. Our room was very nice, quiet, and comfortable. Michael, the innkeeper, was extremely friendly and cooked us a great breakfast in the morning. He has a ton of knowledge about Wilmington and is very enthusiastic about his job. I would definitely recommend the Clarendon to anyone. We really enjoyed our stay!

Room Tip: We stayed in room 11, which was great!
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  • Stayed: November 2011, travelled as a couple
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Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riverwalk

Address: 117 S 2nd St, Now Open & Taking Reservations, Wilmington, NC 28401-4458 (Formerly Clarendon Inn)
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 18 B&Bs / Inns in Wilmington
Price Range: £101 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Riverwalk 2.5*
Number of rooms: 8
Official Description (provided by the hotel):
Hotel Riverwalk is ideally located in the heart of downtown Wilmington, NC, just steps away from the unique shops, fine restaurants and entertainment offered in the historic district. The property's convenient and central location allows our guests to easily take in all the sights and sounds Wilmington has to offer from strolling down the Cape Fear River Walk, enjoying the great weather, watching a film crew on location or savoring a beautiful sunset over downtown and the river. Formerly the Claredon Inn, Hotel Riverwalk has undergone extensive renovations that provides our guests with a casual yet sophisticated lodging experience. Our spacious and comfortable rooms now feature king beds with upholstered headboards, new luxury mattresses, upscale linens and flat screen televisions. Rooms also provide guests with complimentary wireless internet, expanded cable package, refrigerator, coffee maker, microwave, iron with board, hairdryer and a writing desk. All rooms have individually controlled central heating and air, ceiling fans and a beautiful bathroom stocked with plush towels and William Roam all-American made toiletries. Complimentary on-site parking is provided and Hotel Riverwalk is a secured facility only accessible to our guests. There are three patio areas that surround the property for guest use. Smoking is not permitted except in designated areas. Each morning our guests are provided a Grab & Go continental breakfast to be enjoyed in the transformed lobby, on the patio or in the guests' room. Office Hours are from 9:00am to 7:00pm. Check-in is from 4:00pm to 7:00pm. Check out time is 11:00am. We are unable to accommodate children under age of 12. We are unable to accommodate pets but will be happy to refer you to local boarding facilities. We look forward to having you as our guest and working to make your stay enjoyable. ... more   less 
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Also Known As:
Clarendon Hotel Wilmington

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