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Hilton Garden Inn Wilmington Mayfaire Town Center
Ranked #4 of 44 Hotels in Wilmington
Certificate of Excellence
Wilmington, North Carolina, United States
1 review
“Great Service”
Reviewed 8 June 2012

The staff is very friendly, and the facility is always clean. Eric and Melissa helped check me in, and they went above and beyond to ensure that I had a great stay, and was familiar with the area. These two exemplify customer service and I'm sure Conrad Hilton would be proud his thoughts on service are still being followed.

  • Stayed June 2012, travelled on business
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Helpful?
Thank JRH0147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 26 June 2012
JRH0147, thank you so much for choosing to stay with us. We appreciate the honest feedback from your experience at HGI Mayfaire. Melissa and Eric also appreciate the positive recognition. I appreciate the Conrad Hilton reference on your part. He is why we're here, doing what we're doing.

“It has been, and continues to be, our responsibility to fill the earth with the light and warmth of hospitality.” Conrad Hilton
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1,163 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
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English first
Wilmington, North Carolina
1 review
Reviewed 6 June 2012

I stay at hotels nearly 300 days per year and at this very well run Hilton Garden Inn more than any other as my business is headquartered here. I want speak up for two of the staff in particular, both Daniel behind the bar and Adam behind the front desk both go out of their way to make a frequent guest feel at home. I really appreciate their smiling welcome every time I come through door. . .

  • Stayed June 2012, travelled on business
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Helpful?
Thank Larry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 7 June 2012
Larry C; we always appreciate your loyalty and most definitely appreciate your feedback about our excellent customer service. As a frequent traveler, you know that what separates good hotels from great is the people. We believe our staff is the best in Wilmington. Thank you!
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Chuckey, Tennessee
Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 June 2012

Daniel was extremely helpful making reservations with restaurants on the busy weekend.

He was very proficient at his job with a great personality

You should be extremely proud to have him as part of the team.

I don't get to Wilmington that often but the Hilton Garden Inn will be my "go-to" hotel from now on.

John & Anne

  • Stayed May 2012, travelled as a couple
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Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 5 June 2012
John F; thank you for the terrific praise of Daniel. He is indeed a favorite of our guests. We very much appreciate your business and are honored that we have the opportunity to be your go-to hotel in Wilmington-Wrightsville Beach. Thank you!
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Charlotte, North Carolina
1 review
Reviewed 4 June 2012

I continue to stay at the Hilton Garden Inn each time I come to Wilmington. Very nice staff and have never had an issue with this property. I stay here at least once every quarter or so.

  • Stayed May 2012, travelled on business
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Helpful?
Thank CJ L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 5 June 2012
Hello CJL; we appreciate you taking the time to tell everyone how much you enjoy our hotel. From the entire staff...thank you!.
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Forest City, North Carolina
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 June 2012

I was in Wilmington on business in early May. The room was spotless and very well equipped. The staff was friendly, outgoing and very helpful. And the location was great. I don't get to Wilmington that often but the Hilton Garden Inn will be my "go-to" hotel from now on.

  • Stayed May 2012, travelled on business
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Helpful?
Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 4 June 2012
PeacefulDave, you need to get back to Wilmington-Wrightsville Beach more often. We appreciate your business and feedback from you most recent stay. Thank you!
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NC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 June 2012

This is the third time my family has stayed at this HGI, but this time it was memorial day weekend and I was expecting lower quality service and longer waits. I was surprised at the high quality service that we got even though it was a holiday weekend.

The location of the hotel is great - it's a short ride to wrightsville and next to two good grocery stores (Harris Teeter and Fresh Market) plus many chain and local restaurants.

The breakfast is good and fast (eggs, omelets, bacon, tons of fresh fruit, et cetera..) and free if you're a gold HHonors member but if not it's worth the convenience at $10 per person.

The weekend bar staff was also very friendly and hard working.

  • Stayed May 2012, travelled with family
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Helpful?
Thank TheOrigWinston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 4 June 2012
Hello TheOrigWinston; we're so pleased that you decided to venture down to Wilmington-Wrightsville Beach over the busy Memorial Day weekend and stay with us again. Thank you! As you discovered, great customer service never takes a day off - even over busy holiday weekends near the beach. We too love our location. It's perfect for day trips to the beach or historic downtown Wilmington. We appreciate your HHonors Gold status; you've earned it!Regarding your comment on the cost of breakfast. Keep in mind, we have a full service restaurant, that is open to the public, not a breakfast area in the lobby for hotel guests. The Great American Grill restaurant is open for breakfast and dinner, has a fully stocked lounge and offers evening room serivce. It's going to be a great summer here along the coast, we hope to see you soon!
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Goldsboro, North Carolina
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 May 2012

My husband and I enjoyed our stay. We spent one night and I wished we could have stayed longer. The room was very clean and spacious. The bonus was that it included a fridge and microwave. Most nice hotels don't have that these days. The location was awesome. Not too far from the beach and other attractions. Loved the bath and body works toiletries! We will definatly be returning to this hotel in the summer!

  • Stayed May 2012, travelled as a couple
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Helpful?
Thank geach80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 2 June 2012
Geach80; thank you for the terrific review of your recent stay with us. We're so glad you enjoyed everything about our hotel. Location, service and amenities! We look forward to you staying with us this summer!
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Additional Information about Hilton Garden Inn Wilmington Mayfaire Town Center

Property: Hilton Garden Inn Wilmington Mayfaire Town Center
Address: 6745 Rock Spring Rd, Wilmington, NC 28405-3177
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Wilmington
#5 Romantic Hotel in Wilmington
#7 Family Hotel in Wilmington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Wilmington Mayfaire Town Center 3*
Number of rooms: 119
Official Description (provided by the hotel):
Best location in Wilmington and only 2 miles to beautiful Wrightsville Beach. HGI Mayfaire is located within the mixed-use development of Mayfaire Town Center; an easy drive to historic downtown Wilmington and the UNCW campus. Restaurants, outdoor shopping and IMAX movie theater complex are all within walking distance. Our full service Garden Grille & Bar restaurant, serves a cooked-to-order American breakfast, dinner as well as evening room service. The Pavilion Lounge is a great place to enjoy an evening cocktail with friends. Our patio features a putting green and spacious pool area. As great as our location and amenities are, it's the staff that makes a great hotel great. Come and experience real Southern hospitality at HGI Mayfaire. We look forward to earning your business very soon! ... more   less 
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Also Known As:
Hilton Garden Inn Wilmington Mayfaire Town Hotel Wilmington
Hilton Wilmington
Wilmington Hilton Garden Inn

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