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“Friendly Staff-Nice Hotel”

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Hilton Garden Inn Wilmington Mayfaire Town Center
Ranked #4 of 44 Hotels in Wilmington
Certificate of Excellence
Suffolk, Virginia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Friendly Staff-Nice Hotel”
Reviewed 31 December 2013

Stayed 4 nights in this very nice hotel and was very pleased. Everyone of the staff was excellent and took care of every question or problem I had. From check in with Eric Brown who assisted me when I lost my cell phone charger to Judy Goodridge who worked the night shift and helped out with so many questions I had about the area to Tim at the bar plus other, they were all so helpful. Room was nice and the breakfast helped get my days off to a great start. I'd gladly stay here again if I get back to Wilmington, especially with the location being so close (within walking distance) of Mayfaire Town Center. To Scott the manager, you have a great staff there and I commend you on a nicely run hotel.

  • Stayed December 2013, travelled solo
    • Value
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Helpful?
Thank MetOnBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 2 January 2014
Hello MetOnBeach! Wow. Thank you for the very kind words regarding our hotel, location and terrific team members here at HGI Mayfaire. We’re so pleased that you enjoyed your four night stay. The Garden Grille restaurant does in deed help our guests get off to a great start with a fantastic cooked-to-order breakfast. We look forward to you returning to stay with us when travel brings you back to our corner of the beautiful Carolina Coast. Happy New Year!
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Traveller tips help you choose the right room.   Room tips (121)
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English first
A TripAdvisor Member
Reviewed 31 December 2013

Everything I expected from a Hilton, reasonable price, great room, great location, and safe hotel. Convenient to Mayfair shopping UNC-Wilmington, and the beaches. Diveristy of nice restaurants are close. I would stay here again. My wife commented how she loved the mattress.

  • Stayed December 2013, travelled as a couple
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    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 2 January 2014
Thank you so much for your very kind review of our #1 ranked Hilton Garden Inn Mayfaire hotel. You covered just about everything in your review. Thank you for choosing to stay with us and then sharing your guest experience with the TA community. Happy New Year!
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Greensboro, North Carolina
1 review
Reviewed 27 December 2013

I stayed @ this hotel during the holiday season. The Front Desk Staff were extremely helpful and friendly. Nick provided awesome suggestions for shopping and dinning. He also looked up directions for us. Thx again Nick! I will stay @ this location again.

Stayed December 2013, travelled on business
Helpful?
Thank TYE23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 28 December 2013
Hello Tye23! Thank you for sharing your guest experience from our #1 ranked HGI Mayfaire hotel with the Tripadvisor community. Your positive feedback means a great deal to us. Nick also appreciates you recognizing his stellar efforts to ensure a perfect stay for you. We look forward to having you stay with us again. Happy New Year!
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Tallahassee, Florida
1 review
Reviewed 21 December 2013

My wife and I would recommend this hotel to everyone. From the time we stepped up to the front desk and met Eric Brown and Nick Fate, our stay was one of the best we ever had in a hotel. We can not compliment the staff enough. The bed was extremely comfortable and the food excellent. The stay was so pleasant, it made our trip from and back to Florida effortless. Thank you again staff at Hilton Garden Inn in Wilmington.

Mario H.

  • Stayed December 2013, travelled with friends
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Helpful?
Thank mario h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 23 December 2013
Thank you Mario H. for the very nice feedback from your recent stay with us. We’re pleased that you were able to experience the tag-team of Eric and Nick at the front desk. They do a great job of ensuring that everyone has a pleasant stay at our award-winning HGI Mayfaire. We appreciate your positive comment about our Garden Sleep System bed and our excellent food in our full service Garden Grille & Bar. We hope you guys stay with us again on your way to/from Florida. Merry Christmas and happy New Year!
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Morehead City, North Carolina, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 December 2013

The overall quality of our stay at this hotel was very low. Check-in and check-out were painless, but everything between less than great. The staff was fine, but the bed was unsleepably hard. There are knobs on the sides of the beds that let you "select" between soft and firm, but they feel fake, like they're not even connected to anything. The bed was like laying on a slab, and no matter what we set the knobs to it was way too uncomfortable to sleep on. I ended up bringing out the hide-a-bed futon in our suit's couch, which was better than the bed but still awful. Didn't get much sleep at all. Breakfast is also not included in your room ticket, which for $140 it should be. The manager offered to cover breakfast for me and my fiancé on account of the bed being so bad, but we just wanted to leave. Breakfast is $10+ after tax per person, and their "pantry" is just a room full of overpriced travel size this and that. Maybe my bed was just broken. If you must stay here, avoid room 317. Also keep in mind that the "promise" that you won't pay for parts of your stay that turn out to be horrible doesn't apply if you book via a travel website, as they "don't have the bill". I guess it may partly be my fault for not being more vocal, or requesting another room, but at the same time I really shouldn't have to. Aside from the horrible bed the suit was okay. The wifi was slow as expected, and there were two TVs. There's a k-cup coffee maker in the suit as well, so if you want to bring a few k-cups there's that. We've been given a half-off voucher if we want to give them another shot, but the suit we were in this trip was supposedly the highest-class room type they had, and if that's the case, I'm not really impressed.

Room Tip: Don't get room 317, and if you do make sure the bed isn't like laying on concrete.
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  • Stayed December 2013, travelled as a couple
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Helpful?
1 Thank Matthew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 23 December 2013
Hello Matthew L. We’re happy that you enjoyed our new Keurig K-Cup brewers and our staff. Our promise to our guests is to ensure a perfect stay every time. From your comments, clearly you did not have a perfect stay. We apologize for this. We take great pride in being ranked #1 of 43 Wilmington hotels on Tripadvisor. Nobody deserves to sleep on a slab! If you scan the previous reviews from our guests, you’ll see several complimentary mentions of our Garden Sleep System beds. The sleep system beds are overwhelmingly popular with our guests. But we do understand that what is considered “comfortable” or “awesome” for one guest may not be for another. We're sorry that you guys did not have a restful night. Had you voiced your concern prior to checking-out, we would have offered to move you guys to another King Junior Suite.

All Hilton Garden Inn hotels feature full service amenities without the big box hassles (Complimentary Wi-Fi, evening room service, comp parking, etc). All Hilton Garden Inn hotels have a Garden Grille & Bar full service restaurant that is open to the public. Unlike lesser brands, HGI does not include breakfast in the room rate. Although, if you check our brand web site, you will occasionally find packages that include our cooked-to-order breakfast in the package rate. The Grille does offer two breakfast options at two different price-points. Our Pavilion Pantry caries far more than convenience-based items for travelers. We feature locally-produced items such as local award-winning wines from Noni Bacca, NC craft beers and Wilmington-made gourmet ice cream sandwiches from Nye's Cream Sandwiches.

Next time travel brings you back to corner of paradise, we hope you give us another try. From the entire team here, Merry Christmas and happy New Year!
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phoenix, United States
1 review
Reviewed 17 December 2013

Excellent, great staff, location was awesome, food was great, fitness center was well equiped, room was clean, value was priced right, bed were comfortable , hotel is an excellent brand of Hilton Hotels, always stayed at a hilton

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ronald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 18 December 2013
Thank you Ronald S for sharing your Hilton Garden Inn Mayfaire experience with the Tripadvisor community. We appreciate your business and your honest feedback. Next time travel brings you back to our beautiful corner of the Carolina Coast, we hope you chose to stay with us again. Safe travels!
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wilmington, nc
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 December 2013

My wife and I had a rare night away from our children, and decided to have a staycation. We looked at reviews for many hotels in the area and chose this one based on reviews and location. We usually stay downtown, but wanted to knock out some holiday shopping at Mayfaire. From check-in to check-out we loved it. Eric, was great getting us in on short notice,friendly and welcoming all around. The concession area was well stocked, coffee was awesome, and the bed... oh.my.gosh... the bed was so comfortable (and the pillows too) that we almost ended up sleeping through check-out. We never get to sleep in, so my wife said we must have needed the rest. I just think it was because the bed was so comfortable ;). Would we stay there again? Absolutely. Thanks for a great getaway in our hometown!

  • Stayed December 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hauserlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 17 December 2013
Thank you hauserlee for the great feedback. We appreciate you sharing how you decided to stay with us based on our guest reviews and our great location @ Mayfaire Town Center. We’re so pleased that you had a great night sleep in our Garden Sleep System bed and then enjoyed your new Keurig K-Cup Coffee brewer in your guestroom. The Hilton Garden Inn brand is the only hotel brand to feature them in every room. Are you guys welcome to stay with us on your next “staycation”…? Absolutely! Merry Christmas and Happy New Year from the entire team here at the award-winning Hilton Garden Inn Mayfaire.
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Additional Information about Hilton Garden Inn Wilmington Mayfaire Town Center

Property: Hilton Garden Inn Wilmington Mayfaire Town Center
Address: 6745 Rock Spring Rd, Wilmington, NC 28405-3177
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Wilmington
#5 Romantic Hotel in Wilmington
#7 Family Hotel in Wilmington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Wilmington Mayfaire Town Center 3*
Number of rooms: 119
Official Description (provided by the hotel):
Best location in Wilmington and only 2 miles to beautiful Wrightsville Beach. HGI Mayfaire is located within the mixed-use development of Mayfaire Town Center; an easy drive to historic downtown Wilmington and the UNCW campus. Restaurants, outdoor shopping and IMAX movie theater complex are all within walking distance. Our full service Garden Grille & Bar restaurant, serves a cooked-to-order American breakfast, dinner as well as evening room service. The Pavilion Lounge is a great place to enjoy an evening cocktail with friends. Our patio features a putting green and spacious pool area. As great as our location and amenities are, it's the staff that makes a great hotel great. Come and experience real Southern hospitality at HGI Mayfaire. We look forward to earning your business very soon! ... more   less 
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Also Known As:
Hilton Garden Inn Wilmington Mayfaire Town Hotel Wilmington
Hilton Wilmington
Wilmington Hilton Garden Inn

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