We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Team Stay at Hilton”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hilton Garden Inn Wilmington Mayfaire Town Center
Ranked #4 of 44 Hotels in Wilmington
Certificate of Excellence
Boone, North Carolina
1 review
“Team Stay at Hilton”
Reviewed 2 January 2014

Staying at the Hilton was a great decision. We traveled with a party of 25. We when we arrived the keys/rooms were prepared. Everything was classy, and very clean. The staff bent over backwards to provide us with everything we needed, and were more than accommodating to adjust in any changes we requested. The rooms were clean and comfortable, and the breakfast was also top knotch. If we ever travel to the Wilmington area, we will return to the Hilton.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Lanica W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 3 January 2014
Dear Lanica W; Thank you so much for sharing your group experience with the TripAdvisor community. It was our pleasure to host your team at our #1 ranked Hilton Garden Inn Mayfaire. We all appreciate your very nice feedback regarding our front desk service, clean rooms and the cooked-to-order breakfast in our restaurant. We always try to keep it classy here at HGI Mayfaire :). Best of luck with the rest of your season. Go ASU!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,204 reviews from our community

Traveller rating
    878
    202
    65
    44
    15
See reviews for
388
225
63
399
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • German first
  • Norwegian first
  • Spanish first
  • Any
English first
New York City, New York
Level 5 Contributor
68 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 January 2014

There's a reason this propriety is #1 on TA. The hotel was everything I'd expected as a HH member. The front desk staff was very friendly and accommodating, beds were comfortable and my room was spotless. Could not have asked for a nicer property to stay for a quick business trip to the area. Hotel is in walking distance to the Mayfaire Town Center, which has a movie theater and lots of shopping and dining options.

There was only one minor yet negative experience and that was one member of the breakfast morning staff (Katt) was extremely rude and not pleasant. However I did speak directly with the kitchen manager and followed up with a call to the hotel manager re: my experience. They were both apologetic and accommodating.

Wonderful property! Would certainly stay here again and recommend to colleagues, family and friends!

Room Tip: My apologies, as there is not a spa at this property.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexiaann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 2 January 2014
Thank you Alexiaann for the honest review of your recent stay at our award-winning and #1 ranked HGI Mayfaire. Your kind words regarding our staff, spotless rooms and great location within Mayfaire Town Center is greatly appreciated; especially from a TA Top Contributor as yourself. We’re sorry that you had a less than perfect experience with one of our team members in our restaurant. This is very uncharacteristic of her. If you scan previous reviews, you’ll find her name attached to several very positive reviews. Thank you for the overall positive endorsement. We hope to see you back with us soon. Happy New Year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suffolk, Virginia
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 December 2013

Stayed 4 nights in this very nice hotel and was very pleased. Everyone of the staff was excellent and took care of every question or problem I had. From check in with Eric Brown who assisted me when I lost my cell phone charger to Judy Goodridge who worked the night shift and helped out with so many questions I had about the area to Tim at the bar plus other, they were all so helpful. Room was nice and the breakfast helped get my days off to a great start. I'd gladly stay here again if I get back to Wilmington, especially with the location being so close (within walking distance) of Mayfaire Town Center. To Scott the manager, you have a great staff there and I commend you on a nicely run hotel.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MetOnBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 2 January 2014
Hello MetOnBeach! Wow. Thank you for the very kind words regarding our hotel, location and terrific team members here at HGI Mayfaire. We’re so pleased that you enjoyed your four night stay. The Garden Grille restaurant does in deed help our guests get off to a great start with a fantastic cooked-to-order breakfast. We look forward to you returning to stay with us when travel brings you back to our corner of the beautiful Carolina Coast. Happy New Year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 31 December 2013

Everything I expected from a Hilton, reasonable price, great room, great location, and safe hotel. Convenient to Mayfair shopping UNC-Wilmington, and the beaches. Diveristy of nice restaurants are close. I would stay here again. My wife commented how she loved the mattress.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 2 January 2014
Thank you so much for your very kind review of our #1 ranked Hilton Garden Inn Mayfaire hotel. You covered just about everything in your review. Thank you for choosing to stay with us and then sharing your guest experience with the TA community. Happy New Year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, North Carolina
1 review
Reviewed 27 December 2013

I stayed @ this hotel during the holiday season. The Front Desk Staff were extremely helpful and friendly. Nick provided awesome suggestions for shopping and dinning. He also looked up directions for us. Thx again Nick! I will stay @ this location again.

Stayed December 2013, travelled on business
Helpful?
Thank TYE23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 28 December 2013
Hello Tye23! Thank you for sharing your guest experience from our #1 ranked HGI Mayfaire hotel with the Tripadvisor community. Your positive feedback means a great deal to us. Nick also appreciates you recognizing his stellar efforts to ensure a perfect stay for you. We look forward to having you stay with us again. Happy New Year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tallahassee, Florida
1 review
Reviewed 21 December 2013

My wife and I would recommend this hotel to everyone. From the time we stepped up to the front desk and met Eric Brown and Nick Fate, our stay was one of the best we ever had in a hotel. We can not compliment the staff enough. The bed was extremely comfortable and the food excellent. The stay was so pleasant, it made our trip from and back to Florida effortless. Thank you again staff at Hilton Garden Inn in Wilmington.

Mario H.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mario h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 23 December 2013
Thank you Mario H. for the very nice feedback from your recent stay with us. We’re pleased that you were able to experience the tag-team of Eric and Nick at the front desk. They do a great job of ensuring that everyone has a pleasant stay at our award-winning HGI Mayfaire. We appreciate your positive comment about our Garden Sleep System bed and our excellent food in our full service Garden Grille & Bar. We hope you guys stay with us again on your way to/from Florida. Merry Christmas and happy New Year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morehead City, North Carolina, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 December 2013

The overall quality of our stay at this hotel was very low. Check-in and check-out were painless, but everything between less than great. The staff was fine, but the bed was unsleepably hard. There are knobs on the sides of the beds that let you "select" between soft and firm, but they feel fake, like they're not even connected to anything. The bed was like laying on a slab, and no matter what we set the knobs to it was way too uncomfortable to sleep on. I ended up bringing out the hide-a-bed futon in our suit's couch, which was better than the bed but still awful. Didn't get much sleep at all. Breakfast is also not included in your room ticket, which for $140 it should be. The manager offered to cover breakfast for me and my fiancé on account of the bed being so bad, but we just wanted to leave. Breakfast is $10+ after tax per person, and their "pantry" is just a room full of overpriced travel size this and that. Maybe my bed was just broken. If you must stay here, avoid room 317. Also keep in mind that the "promise" that you won't pay for parts of your stay that turn out to be horrible doesn't apply if you book via a travel website, as they "don't have the bill". I guess it may partly be my fault for not being more vocal, or requesting another room, but at the same time I really shouldn't have to. Aside from the horrible bed the suit was okay. The wifi was slow as expected, and there were two TVs. There's a k-cup coffee maker in the suit as well, so if you want to bring a few k-cups there's that. We've been given a half-off voucher if we want to give them another shot, but the suit we were in this trip was supposedly the highest-class room type they had, and if that's the case, I'm not really impressed.

Room Tip: Don't get room 317, and if you do make sure the bed isn't like laying on concrete.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matthew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 23 December 2013
Hello Matthew L. We’re happy that you enjoyed our new Keurig K-Cup brewers and our staff. Our promise to our guests is to ensure a perfect stay every time. From your comments, clearly you did not have a perfect stay. We apologize for this. We take great pride in being ranked #1 of 43 Wilmington hotels on Tripadvisor. Nobody deserves to sleep on a slab! If you scan the previous reviews from our guests, you’ll see several complimentary mentions of our Garden Sleep System beds. The sleep system beds are overwhelmingly popular with our guests. But we do understand that what is considered “comfortable” or “awesome” for one guest may not be for another. We're sorry that you guys did not have a restful night. Had you voiced your concern prior to checking-out, we would have offered to move you guys to another King Junior Suite.

All Hilton Garden Inn hotels feature full service amenities without the big box hassles (Complimentary Wi-Fi, evening room service, comp parking, etc). All Hilton Garden Inn hotels have a Garden Grille & Bar full service restaurant that is open to the public. Unlike lesser brands, HGI does not include breakfast in the room rate. Although, if you check our brand web site, you will occasionally find packages that include our cooked-to-order breakfast in the package rate. The Grille does offer two breakfast options at two different price-points. Our Pavilion Pantry caries far more than convenience-based items for travelers. We feature locally-produced items such as local award-winning wines from Noni Bacca, NC craft beers and Wilmington-made gourmet ice cream sandwiches from Nye's Cream Sandwiches.

Next time travel brings you back to corner of paradise, we hope you give us another try. From the entire team here, Merry Christmas and happy New Year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Wilmington hotels
0.4 mi away
SpringHill Suites Wilmington Mayfaire
1.2 mi away
Hampton Inn & Suites Wilmington/Wrightsville Beach
0.1 mi away
Homewood Suites by Hilton Wilmington/Mayfaire
Show Prices
Show Prices
Show Prices
2.6 mi away
Wingate by Wyndham Wilmington
1.7 mi away
Fairfield Inn & Suites Wilmington/Wrightsville Beach
2.3 mi away
Best Western Plus Wilmington/Wrightsville Beach
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Wilmington Mayfaire Town Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Wilmington Mayfaire Town Center

Property: Hilton Garden Inn Wilmington Mayfaire Town Center
Address: 6745 Rock Spring Rd, Wilmington, NC 28405-3177
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Wilmington
#5 Romantic Hotel in Wilmington
#7 Family Hotel in Wilmington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Wilmington Mayfaire Town Center 3*
Number of rooms: 119
Official Description (provided by the hotel):
Best location in Wilmington and only 2 miles to beautiful Wrightsville Beach. HGI Mayfaire is located within the mixed-use development of Mayfaire Town Center; an easy drive to historic downtown Wilmington and the UNCW campus. Restaurants, outdoor shopping and IMAX movie theater complex are all within walking distance. Our full service Garden Grille & Bar restaurant, serves a cooked-to-order American breakfast, dinner as well as evening room service. The Pavilion Lounge is a great place to enjoy an evening cocktail with friends. Our patio features a putting green and spacious pool area. As great as our location and amenities are, it's the staff that makes a great hotel great. Come and experience real Southern hospitality at HGI Mayfaire. We look forward to earning your business very soon! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com, Evoline ltd, HotelQuickly, Cancelon and getaroom.com so you can book your Hilton Garden Inn Wilmington Mayfaire Town Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Wilmington Mayfaire Town Hotel Wilmington
Hilton Wilmington
Wilmington Hilton Garden Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing