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“Excellent Service”

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Hilton Garden Inn Wilmington Mayfaire Town Center
Ranked #4 of 44 Hotels in Wilmington
Certificate of Excellence
Greensboro, North Carolina
2 reviews
“Excellent Service”
Reviewed 23 February 2014

Spent the weekend with the Mayfair and the checkin personnel Eric B and Nick F were especially
helpful. They ensured our room was excellent and took care of all our needs. I was down for a Race and Eric and Nick made sure I had a wake up and something to eat early before the race. I would stay there again with employees like these.

Room Tip: If you ask for it they will do everything they can to accommodate you.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scottusmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 24 February 2014
Hello Scottusmc; thank you so much for your service to our country. It was our pleasure to earn your business. We appreciate your nice comments about Eric and Nick, our dynamic duo at the front desk. They do a great job of ensuring everyone is happy. We look forward to you and your family coming back to visit us again. Thank you.
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1,163 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
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English first
1 review
Reviewed 21 February 2014

Eric brown is awesome. Customer service and willingness to go the extra mile to help me out was exemplary.

Please hire more people like Eric.

Eric figured out a way to help me get in the hotel during a nice storm. Thanks so much.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brianboggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 24 February 2014
Thank you Brianboggs for the great feedback regarding your stay at our Hilton Garden Inn Mayfaire during winter ice storm Pax. We’re sorry that you were stuck in Wilmington but glad that Eric was able to find you room here at our award-winning hotel. It was our pleasure to ride-out the storm with you. Come back and see us again, under better circumstances!
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Rocky Mount, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 February 2014

We arrived on the 15th, check in was fast and friendly. We only stayed for a couple of days but the room was very nice, clean sheets and bathroom, and everything worked properly. The hotel is very close to the beach, the outlets and a short drive to downtown Wilmington. Whether you want to take a romantic stroll down the beach at sunset, a walk on the riverside boardwalk, or stay in and order room service, this hotel has it all. The only thing we didn't see were tours offered to guests. The hotel next door had tour buses coming in and out. We don't know if the Hilton Garden Inn offers tours, we didn't see any but didn't ask either. The hotel was so strategically located that we made our own tour of Wilmington special.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Ernesto V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 21 February 2014
Thank you Ernesto V for the five star review of our award-winning Hilton Garden Inn Mayfaire. We appreciate your sharing your guest experience with us and the Tripadvisor community. We too feel like we have it all in terms of location, amenities and of course, fantastic southern hospitality! I’m not quite sure what you mean regarding tours being offered next door. What you prbably saw was the transportation for a group. Our helpful front desk associates can assist any guest to reserve a tour. There are several reputable tour operators in and around Wilmington. Everything from haunted pubs to carriage rides through the historic district to Cape Fear River tours to Screen Gems Studio tours. Lots of options! It was our pleasure to earn your business. We look forward to you guys visiting us again.
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Raleigh, North Carolina
Level Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 February 2014

First of all we were staying here for a memorial service/funeral for a family member. We had a block of rooms reserved at an outstanding rate. We checked in and were recognized as a Hilton Honors member with a goodie bag of water and a granola bar. Something small, but goes a long way with us. Our room was very clean, and very comfortable. We did have a very loud family above us that kept us up all night, but this wasn't the hotel's fault. Although it did showcase how thin the walls and floors were. The beds were very comfortable and I have no complaints about the accommodations.

Now where this hotel really shines is its customer service. As I said we were in town for a memorial service and had a number of family and friends in the area. The staff arranged for us to use a meeting room so we had a central location. Room service was able to provide us with meals as needed and other things such as ice, cups, etc. This went a LONG way to show how much the staff cared about what was going on. I cannot say enough about the impact this had.

Also worth noting was the coffee/tea cart in the lobby. It was nice to be able to grab a cup on your way in or out. The location of this hotel cannot be beat. Right near a bustling shopping center, surrounded by restaurants, minutes from Wrightsville Beach and downtown Wilmington. Easy to get too from the Interstate. If I'm ever in the market for a hotel in the Wilmington area I will be calling the Hilton Garden Inn again. From our family Thank You.

Room Tip: If footsteps bother you ask for the 4th floor. We heard everything that was happening in the room a...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shevais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 21 February 2014
Dear shevais; On behalf of the entire team here at Hilton Garden Inn Mayfaire Town Center, we’re so sorry for your family’s tragic loss. I know that several of our associates were touched by the warmth and togetherness of your entire family. We’re honored that you chose to stay at our hotel and humbled by your kind words regarding the impact our customer service had on your family. Please accept our apologies for the loud neighbors you had above you. Had we known this was an issue, we could have attempted to mitigate the problem. Again, we’re sorry this disrupted what should be a restful night. Thank you for the very thoughtful review/feedback from your stay last weekend. We hope your family comes back to visit us again, under better circumstances…
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Augusta, Georgia
Level Contributor
3 reviews
Reviewed 18 February 2014

My girl friend and I recently stayed here for Valentine's weekend and truly enjoyed our experience. The staff was first rate, cleanliness of the hotel was superb and it was just an overall great weekend.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Tom D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 19 February 2014
Thanks Tom D. for choosing to spend your Valentine’s weekend getaway at our award-winning and #1 ranked HGI Mayfaire. We appreciate your business and thank you for sharing your experience with the Tripadvisor travelers. Spring feels like it has arrived this week; come-on back and visit us again. The beach is calling your name…
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Franklinton, North Carolina, United States
Level Contributor
9 reviews
Reviewed 16 February 2014

My husband and I recently stayed here for a Valentine getaway. I was very impressed with how clean the hotel was and also the room. As other guests have commented, the room was Very clean! The bathroom was spotless! I loved the location, we could walk to every store you want for shopping, and more. Also movie theater, restaurants and bars, all within walking distance. The outdoor pool looked great, but too cold for this trip. We were less than 5 minutes from the beach. The lobby was very welcoming and trendy. We will be back for more getaway weekends!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank Wendy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 18 February 2014
Thank you Wendy W. for the very nice review of your Valentine’s getaway at our award-winning Hilton Garden Inn Mayfaire. It sounds like you made your decision in-part from reading the reviews of our past guests. And now potential guests will be reading about your very outstanding guest experience. Thank you for sharing your thoughts about our clean and very welcoming hotel with the TA community. It was our pleasure to earn your business. We look forward to being your getaway go-to hotel in Wilmington-Wrightsville Beach.
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Morrisville, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed 13 February 2014

Enjoyed my stay at this hotel. Excellent location and very clean with superb service. Quiet and well managed. Internet service worked extremely well which is what I always look for during my stays. Fitness room had adequate equipment but felt a little small considering other patrons were also trying to use it while I was on the treadmill. Overhaul a very comfortable and enjoyable stay.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Hamish P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 14 February 2014
Hamish P, we’re pleased that you enjoyed your recent stay at our award-winning Hilton Garden Inn Mayfaire Town Center. You touched-on three of the most important elements for a hotel to be successful…Superb customer service and very clean accommodations in an excellent location. We’ve got it all right here at HGI Mayfaire. One note regarding our Precor fitness room; we do offer complimentary day passes to the nearby state-of-the-art Gold’s Gym for those guests looking for a more robust workout. It was our pleasure to earn your business. Next time business brings you back to Wilmington, we hope you choose to stay with us again. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Wilmington Mayfaire Town Center

Property: Hilton Garden Inn Wilmington Mayfaire Town Center
Address: 6745 Rock Spring Rd, Wilmington, NC 28405-3177
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Wilmington
#5 Romantic Hotel in Wilmington
#7 Family Hotel in Wilmington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Wilmington Mayfaire Town Center 3*
Number of rooms: 119
Official Description (provided by the hotel):
Best location in Wilmington and only 2 miles to beautiful Wrightsville Beach. HGI Mayfaire is located within the mixed-use development of Mayfaire Town Center; an easy drive to historic downtown Wilmington and the UNCW campus. Restaurants, outdoor shopping and IMAX movie theater complex are all within walking distance. Our full service Garden Grille & Bar restaurant, serves a cooked-to-order American breakfast, dinner as well as evening room service. The Pavilion Lounge is a great place to enjoy an evening cocktail with friends. Our patio features a putting green and spacious pool area. As great as our location and amenities are, it's the staff that makes a great hotel great. Come and experience real Southern hospitality at HGI Mayfaire. We look forward to earning your business very soon! ... more   less 
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Also Known As:
Hilton Garden Inn Wilmington Mayfaire Town Hotel Wilmington
Hilton Wilmington
Wilmington Hilton Garden Inn

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