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“Business in Wilmington”

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Hilton Garden Inn Wilmington Mayfaire Town Center
Ranked #4 of 45 Hotels in Wilmington
Certificate of Excellence
Reviewed 11 March 2014

Second or third time at this place. Will come back more often. Good location close to mall and restaurants. Good and friendly service checking up on your needs. Can recommend for either business or famuly stays.

  • Stayed: March 2014, travelled on business
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Thank Glodstaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded 12 March 2014

Thank you Glodstaf for the very nice comments about your recent stay(s) at our award-winning Hilton Garden Inn Mayfaire Town Center. We appreciate you recognizing the efforts of our friendly staff. You are more than welcome to come back as often as you'd like! Safe travels!

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646 - 652 of 1,243 reviews

Reviewed 11 March 2014

Set off the main roads in more of a residential-type area, the Hilton Garden Inn Mayfaire in Wilmington, NC was a quiet, up-to-date hotel. Hotel staff were courteous and swift, my room was clean and well maintained. I was attending a conference and so I unfortunately did not get to partake in the hotel's restaurant but the coffee and scones available downstairs were a perfect late night treat. I'd recommend this hotel to anyone traveling to the Wilmington or Wrightsville Beach area who is not concerned with being on the river or beach.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Nicole W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded 12 March 2014

Thank you Nicole W for the outstanding review from your recent stay at our HGI Mayfaire. We're so pleased that you enjoyed your stay. Thank you for the nice comments about our courteous staff and clean rooms. Those little treats are indeed fantastic with our fresh coffee! Next time travel brings you back to Wilmington-Wrightsville Beach, we hope to be your first choice! Beach season is almost here...come-on back!

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Reviewed 11 March 2014 via mobile

The customer service was so bad I use it as an example at work of what not to do. I walk in on a Saturday evening and wait in a line of people waiting to check in. There are two people working the front desk.. One young man who is with a customer and they are calling Hilton customer service because something was wrong with his reservation. I was just an observer but I heard the young man say NUMEROUS times that "they" always mess things up and there is nothing he can do about it. He then states that he needs to call his manager at home before he can help this customer. Before he goes to call the manager, he was quick to let everyone know "he was supposed be off an hour ago". When I arrived there were four people in front of me waiting to check in and only a few minutes later the line was up to Nine people. HGI Wilmington- hopefully this was an extraordinary day. You should strongly consider customer service training that empowers your employees if it wasn't.

Stayed: March 2014, travelled on business
3  Thank Kilgome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded 12 March 2014

Dear Kilgome, thank you for sharing your recent guest experience at our #1 ranked Hilton Garden Inn Mayfaire. We are truly sorry for the delay with your check-in during your recent stay with us. As a past guest of our award-winning hotel, and one who graded us with all 10's on your Hilton survey, you know that we consistently deliver outstanding customer service. You can scan the numerous reviews from fellow Tripadvisor contributors to see the overwhelmingly positive comments about our customer service and highly trained staff. What you overheard was a conversation with an online third-party travel site, where the guest pays in advance to the third-party site. If anything regarding the reservation needs to be changed, we do not have the ability to change it at the front desk. We're sorry that this caused a delay with yours and other guests' check-in. That should not have happened, nor should you have been privy to the conversation. Again, we apologize and hope that you give us another chance to earn your business.

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Reviewed 10 March 2014

I travel to Wilmington several times a year on business and typically have stayed at a Hilton property in another part of town. A friend suggested I try this hotel and I am glad I did. Great experience checking in with Nick at the front desk. He reviewed the many options offered in the Mayfair Town Center area. The hotel is situated in a quite office and residential area away from highway noise but only minutes by expressway to downtown and the river crossing or to Wrightsville Beach

Room Tip: The ice and vending are at the end of each floor in an enclosed room - very quiet!
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  • Stayed: March 2014, travelled on business
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Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded 12 March 2014

Dear Paul S, thank you for the terrific review of your recent stay at our #1 ranked Hilton Garden Inn Mayfaire. We're glad you're Hilton loyal and even more pleased that you gave us a try. Please thank your friend for his suggestion to stay with us! We also appreciate you for recognizing the stellar customer service of Nick at the front desk. Next time business travel brings you back to Wilmington, we hope to you choose to stay with us again. Safe travels!

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Reviewed 10 March 2014

As the president of a professional group, I worked with the Hilton Garden Inn to provide accommodations for an annual conference. The hotel was warm and welcoming, and the staff were very helpful. The location is terrific, and the hotel restaurant serves a delicious breakfast. My out-of-town guests mentioned that they would like to return to the hotel for a vacation in the future.

Room Tip: Book early for the summer... this hotel is near Wrightsville Beach
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  • Stayed: March 2014, travelled on business
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Thank CNACPresident
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded 12 March 2014

Thank you CNACPresident for he very nice comments about your guest experience at our award-winning HGI Mayfaire. We pride ourselves on delivering outstanding customer service and top-notch Hilton amenities in the best location in Wilmington. We're so pleased that you and your associates enjoyed their stay with us. We look forward to your return. Also, nice Room Tip regarding the beach season; it's almost here!

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Reviewed 6 March 2014

My family of 4 stays at this hotel yearly upon our return drive from Naples, FL to Connecticut. We pass through to see family and always have the most comfortable stay. The rooms are clean, the staff is beyond delightful and the breakfast in the morning is second to none. A quick trip to the gym and a water in the cozy lobby in front of the fireplace is a great way to have a little quiet time with the newspaper. Sometimes our travel is quicker and they always do their best to accomadate an early arrival so the kids can get settled and nap. Our last stay provided an amazing breakfast of fresh fruit and a custom omlet and a hot green tea. The kids loved their pancakes just as much as the husband enjoyed the hot coffee to go. The best way to start a 8 hour driving day is to stay at THIS hotel. Thank you and see you next year.

  • Stayed: March 2014
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Thank Mrsfox32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded 7 March 2014

Thank you so much Mrsfox32 for the terrific comments regarding your stay(s) at our award-winning Hilton Garden Inn Mayfaire. It is always such a pleasure to have you guys stay with us. You paint such a nice picture with your description of your morning routine. The entire staff appreciates your comment about being beyond delightful and the team in our Garden Grille restaurant thank you for the remarks about our second-to-none breakfast. We’re glad you made it home safely. See you next year!

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Reviewed 3 March 2014

Fantastic hotel, 2nd time we stayed there. Great service at the front desk when we checked in…. very helpful, polite, and felt welcomed! Room was excellent as well, only issue we had was we could not get internet to work on our PC laptop. Think it might have been due to signal strength…but the Hilton logon screen never would show up. I could see the wireless network, just not logon. Breakfast was amazing as well……2 very helpful and pleasant people working there….. Overall…I rate 10 out of 10.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded 4 March 2014

We love the 10 out of 10 score! Thank you Michael W for the great review of your stay(s) at our #1 ranked HGI Mayfaire. We very much appreciate you guys choosing to stay with us again. Thank you for sharing your guest experience as it relates to our fantastic customer service at the front desk and in our Garden Grille & Bar restaurant. We’re pleased that you guys enjoyed our cooked-to-order breakfast in the Grille. But…we’re sorry that you had connectivity issues with our Wi-Fi during your stay. Normally we have a very strong signal, so we’re not sure what the issue was during your stay. Sorry! We look forward to you guys coming back to visit us very soon. Beach season is right around the corner…

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Additional Information about Hilton Garden Inn Wilmington Mayfaire Town Center

Address: 6745 Rock Spring Rd, Wilmington, NC 28405-3177
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Wilmington
#2 Business Hotel in Wilmington
#5 Romantic Hotel in Wilmington
#7 Family Hotel in Wilmington
Price Range: £71 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Wilmington Mayfaire Town Center 3*
Number of rooms: 119
Official Description (provided by the hotel):
Best location in Wilmington and only 2 miles to beautiful Wrightsville Beach. HGI Mayfaire is located within the mixed-use development of Mayfaire Town Center; an easy drive to historic downtown Wilmington and the UNCW campus. Restaurants, outdoor shopping and IMAX movie theater complex are all within walking distance. Our full service Garden Grille & Bar restaurant, serves a cooked-to-order American breakfast, dinner as well as evening room service. The Pavilion Lounge is a great place to enjoy an evening cocktail with friends. Our patio features a putting green and spacious pool area. As great as our location and amenities are, it's the staff that makes a great hotel great. Come and experience real Southern hospitality at HGI Mayfaire. We look forward to earning your business very soon! ... more   less 
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Also Known As:
Hilton Garden Inn Wilmington Mayfaire Town Hotel Wilmington
Hilton Wilmington
Wilmington Hilton Garden Inn

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