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“Swap Wilmington DE for a short visit Wilm NC” 5 of 5 bubbles
Review of Hilton Garden Inn Wilmington Mayfaire Town Center

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Hilton Garden Inn Wilmington Mayfaire Town Center
Ranked #6 of 45 Hotels in Wilmington
Certificate of Excellence
Wilmington DE, United States
2 reviews
“Swap Wilmington DE for a short visit Wilm NC”
5 of 5 bubbles Reviewed 15 April 2014

Hotel staff was friendly. Area is full of many attractions, easy to get to the City of Wilmington NC and the local beach. Recommend visiting the City of Wilmington, NC and taking a trolley ride, to understand the history of the City and the Civil War.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lawrence W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 17 April 2014
Thank you Lawrence W for the great review of your recent trip to the warmer"Wilmington". We're so glad you chose to stay with us and experience the beach, history and charm of our corner of the world. We look forward to earning your business next time you head south. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,098 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
Arlington, Virginia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 April 2014

My first time to Wilmington and this hotel helped make it wonderful. Free Parking. Smooth Check In. Friendly and Helpful Front Desk. Room was clean and very comfortable. Beautiful area of Wilmington. Will definately return.

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank MJKinArlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 17 April 2014
MJKinArlington you picked a great weekend to visit Wilmington-Wrightsville Beach for the first time. We're so pleased that you chose to stay at our award-winning HGI Mayfaire. Thank you for the terrific feedback/impressions of our hotel. We look forward to having you stay with us again. Thank you.
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Chapel Hill, United States
1 review
5 of 5 bubbles Reviewed 14 April 2014

Not only to I love the hotel facility and location but the staff is 100% the best. Each and every person who works there treats me so well when I walk through the door to check in, throughout my stays and on my way out the door again. I highly recommend this hotel!

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Johnnie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 17 April 2014
Johnnie S you are the best for sharing your HGI Mayfaire experience with the Tripadvisor community. We appreciate you recognizing the outstanding customer service that our team takes great pride in delivering every day. We hope to see you again real soon! Thank you!
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Charleston, South Carolina
1 review
5 of 5 bubbles Reviewed 11 April 2014

This property is conveniently located in both a business and shopping "town center" development.
Nick, at the front desk, is great with friendly service and local recommendations.
I stay here whenever I visit the area.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ACK562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 15 April 2014
Thank you ACK562 for the great review of your stay(s) at our award-winning HGI Mayfaire Town Center. We're pleased that you enjoy staying at our hotel. As always, we appreciate the opportunity to earn your business. Thank you for recognizing the stellar efforts of Nick at the front desk. Safe travels!
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Paris, France
Level Contributor
125 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
2 of 5 bubbles Reviewed 8 April 2014

My first and last stay at this facility occurred in early April 2014. The problematic sectors encountered are below summarised:

1. the room: A/C filters were dirty; the toilet did not flush adequately, sometimes not at all. Facility maintenance is apparently not a priority.

2. breakfast: the complementary meal consisted of spoiled bananas and weak coffee. The standard hot breakfast was an additional fee. Hence, breakfast and coffee were eaten elsewhere.

3. the facility is difficult to find by the vague directions listed on their website

4. Hampton Inns offer a far more reliable product

5. to date, management has not responded to complaints

Room Tip: top floor only
See more room tips
  • Stayed April 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank requedieu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 10 April 2014
Thank you requedieu for choosing to stay at our award-winning HGI. We appreciate your business and your feedback. Clearly we did not exceed your expectations. Guest feedback is taken very seriously. Maintenance is of the utmost importance here. Our hotel is currently ranked in the top 10% of the 550+ property Hilton Garden Inn brand worldwide for cleanliness. The Hilton Garden Inn brand does not offer a complimentary breakfast. All HGI’s feature a full service Garden Grille & Bar restaurant that serves a terrific cooked-to-order breakfast. Our restaurant is also open for dinner and evening room service. We do however offer a Bed & Breakfast package online that includes our full restaurant breakfast in the rate. We’re also sorry that you felt that the coffee is weak. The complimentary coffee that we serve in the lobby is of the highest quality. Did you not try our in-room coffee featuring the new Keurig K-Cup brewer? The directions on the web site are accurate however for a first time visitor; it can be a challenge as some of the streets within the Mayfaire Town Center are not clearly marked. We apologize for this inconvenience and have addressed this with the management of Mayfaire Town Center. And finally, your email was received by our general manager less than 24 hours ago. I can assure you, you will be contacted by him ASAP (He has been traveling this week). Next time travel brings you back to our beautiful area, we hope you give us another chance to exceed your expectations. Safe travels!
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High Point, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 April 2014

My daughter and I had booked a room here so that she could attend a Volleyball tournament. When we arrived, Nick told us all about the area. After we drove around a bit, we decided to stay a second night. Nick was VERY helpful in extending our stay, even though we had booked through an online website.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank heidi p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 9 April 2014
Hello Heidi P...Thank you for sharing your guest experience from your recent stay at our #1 ranked HGI Mayfaire. We’re so pleased that you guys appreciated our stellar guest service delivered by Nick at the front desk. The beach is open for business…come-on back and visit us soon!
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Charlotte, United States
1 review
5 of 5 bubbles Reviewed 3 April 2014

The Hilton Garden Inn is in a great location near everything we want. Its easy access to stores and restaurants. We've stayed here several times when visiting our family. The staff are helpful and friendly. I only wish there were slightly more options to the continental breakfast. Although the wait staff is terrific. We'll be back again and again.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Laurie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 5 April 2014
Thank you Laurie D for the continued loyalty to our award-winning Hilton Garden Inn Mayfaire. We certainly appreciate your kind words regarding our helpful and friendly staff as well as the feedback regarding our breakfast selection in our Garden Grille & Bar restaurant. While we do offer a continental breakfast in the restaurant; have your tried our full American-style cooked-to-order breakfast yet? Ms. Linda’s omelets are as good as it gets! The beach is open for business…we hope to earn your business again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Wilmington Mayfaire Town Center

Property: Hilton Garden Inn Wilmington Mayfaire Town Center
Address: 6745 Rock Spring Rd, Wilmington, NC 28405-3177
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Wilmington
#5 Romantic Hotel in Wilmington
#7 Family Hotel in Wilmington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Wilmington Mayfaire Town Center 3*
Number of rooms: 119
Official Description (provided by the hotel):
Best location in Wilmington and only 2 miles to beautiful Wrightsville Beach. HGI Mayfaire is located within the mixed-use development of Mayfaire Town Center; an easy drive to historic downtown Wilmington and the UNCW campus. Restaurants, outdoor shopping and IMAX movie theater complex are all within walking distance. Our full service Garden Grille & Bar restaurant, serves a cooked-to-order American breakfast, dinner as well as evening room service. The Pavilion Lounge is a great place to enjoy an evening cocktail with friends. Our patio features a putting green and spacious pool area. As great as our location and amenities are, it's the staff that makes a great hotel great. Come and experience real Southern hospitality at HGI Mayfaire. We look forward to earning your business very soon! ... more   less 
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Also Known As:
Hilton Garden Inn Wilmington Mayfaire Town Hotel Wilmington
Hilton Wilmington
Wilmington Hilton Garden Inn

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