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“nice hotel, food not so great”

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Hilton Garden Inn Wilmington Mayfaire Town Center
Ranked #4 of 44 Hotels in Wilmington
Certificate of Excellence
Cary, North Carolina
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“nice hotel, food not so great”
Reviewed 19 May 2014

The staff was very nice and helpful. The room was clean and comfortable. Free internet connection. There was a continental breakfast set up for the soccer tournament we were attending, which was included in the room price. The food on the buffet was mostly sugar, which is bad for athletes. The oatmeal had an expiration date of January (we stayed in May). We decided to pay for the hot breakfast in the hotel dining room the second day. There was a slip of paper on the table with a list of hot foods (eggs, pancakes, etc). We were expected to check the food we wanted, then the waitress took it over to a prep station window. I ordered 2 eggs over easy and bacon. They arrived very quickly, but without toast. I had to go over to the buffet and select my bread, then toast it in what turned out to be one of the slowest toasters I've ever seen. By the time I got back to my table my eggs were cold. My wife's omelet was just OK, as were my daughters pancakes. The service was prompt and polite. It was a good place to stay, but plan to eat elsewhere.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 20 May 2014
Hello Eric S. Thank you for sharing your guest experience from this past weekend. We appreciate that you chose to stay at our award-winning hotel while in town for the annual Seaside Soccer Classic. Seaside weekend is one of our favorite annual events here in Wilmington. Thank you for the kind words regarding our very helpful, nice, prompt and polite staff. We’re sorry that the complimentary continental team breakfast that we served in a meeting room was not to your liking. Yes, there were a few sweet items such as pastries and donuts (which the kids thoroughly enjoyed!); we did serve a balanced variety of items such as fresh fruit, bagels, cold cereals, granola bars, oatmeal and orange juice. And thank you for alerting us that two of the instant oatmeal servings were expired. Clearly this was an oversight on our part. We’re truly sorry. As you know the two were immediately discarded. As far as our Garden Grill & Bar restaurant, we take great pride in delivering outstanding guest service along with our fresh, cooked-to-order breakfast (and Dinner menu) items. The order sheet found on each table is a brand standard for all Hilton Garden Inn locations worldwide. You do have the option to order toast within the “Sides” section of the order sheet or you can, as you did, prepare your toast to your liking from the self-serve island. By the way, the toaster in question has since been replaced! Eric S, beach season is upon us; if you make the short drive from Cary this summer, we hope you give us another chance to earn your business. Have a great summer!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Mount Olive, United States
1 review
Reviewed 16 May 2014

We always stay at this hotel when going to Wilmington. This hotel is in the perfect location - close to shopping and restaurants as well as only about 10 minutes (driving) from the beach. Rooms are a nice size and the hotel is very clean and up to date. Hotel gets a lot busier during the summer, but we stayed in May (still busy, but not completely sold out.)

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lindsay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 May 2014

As usual Hilton Garden Inn has a winner in the Garden Inn at Mayfaire in Wilmington, NC. Staff is exceptionally helpful and pleasant. No request seems to be too much to ask. Hotel is kept spotless and is located in a great area.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tom5050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 15 May 2014
Thank you Tom5050 for your honest review of your recent stay at our award-winning Hilton Garden Inn Mayfaire. You are right…no request is too much to ask, when talking about our fantastic staff. It is our mission to exceed your expectations. We’re glad to have earned your business. Have a great summer!
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Level Contributor
1 review
Reviewed 13 May 2014

The Staff and hotel are very nice and clean. The check in is fast and efficient. I have stayed here many times for business and pleasure. The Rooms are clean and quite. The location is safe and near shopping and a movie theatre.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 353brendaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 15 May 2014
Hello 353brendaj! Thank you for the wonderful review of your recent stay at our award-winning HGI Mayfaire. Your honest feedback regarding our very nice staff and clean, quite rooms are greatly appreciated. We appreciate your loyalty as it relates to staying with us for both business and pleasure trips to our beautiful corner of the Carolina Coast. Have a great summer! We hope to see you back with us very soon.
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Sheffield, United Kingdom
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 12 May 2014 via mobile

We stayed here for one night - staff were very friendly - room clean and modern and great coffee and tea facilities. Finally a good cup of tea :-) after over a week without one! Had an early breakfast 6.30am which was really good and set us up for our long road trip up the coast.

It was a good short walk to the outlet centre where there are a range of restaurants for the evening meal.

Stayed April 2014, travelled with family
Helpful?
Thank Garnett40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 13 May 2014
Thank you Garnett40 for the wonderful review of your recent overnight stay at our Hilton Garden Inn Mayfaire. We’re so pleased that we were able to satisfy your need for a good cup of tea! Our hard-working associates always appreciate it when a guest recognizes their efforts…thank you for the kind words regarding our clean rooms, friendly staff and our really good cooked-to-order breakfast in our full service Garden Grille restaurant. We hope your road trip along our east coast was fun for you and your family. Next time travel brings you back to this side of the pond, we hope you visit us again. Thank you for choosing HGI Mayfaire. Have a great summer!
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Charlotte, United States
1 review
Reviewed 9 May 2014

I travel for business regularly and always stay where I can get my Hhonors points, but this was my first stay at a Hilton Garden Inn. This hotel was wonderful from check in to check out. Friendly staff, comfortable quiet room, delicious meals - I would highly recommend this hotel for any business stay or for leisure. I will definitely be back on my next trip to Wilmington.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Emily L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 12 May 2014
Thank you Emily L for the fabulous feedback from your recent business trip. Thank you for choosing to stay at our Hilton Garden Inn Wilmington Mayfaire Town Center. We’re the #1 ranked business hotel in Wilmington, based on Triapdvisor reviews from fellow TA contributors. Thank you for recognizing our hard-working restaurant staff. We’re so pleased that your first stay with us was fabulous. It will be our pleasure to earn your business next time travel brings you back to the coast. Safe travels!
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Clayton, NC, United States
1 review
Reviewed 8 May 2014

Quiet, clean, comfortable, great service, friendly, so all in all a GREAT stay which made this a GREAT value not only for a business traveler but also a family. I would take my family here for a family vacation. I also loved the number of restaurants that were nearby and the shopping areas.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Luther S D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, 12 May 2014
Hello Luther SD! Thanks so much for your great review of your recent stay at our award-winning HGI Mayfaire. We love it when our guests use the word “Great” when describing our hotel, staff, cleanliness and location. It was our pleasure to earn your business. Next time business or pleasure brings you back to our beautiful area of the Carolina Coast; we look forward to the opportunity to serve you again. Have a great summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Wilmington Mayfaire Town Center

Property: Hilton Garden Inn Wilmington Mayfaire Town Center
Address: 6745 Rock Spring Rd, Wilmington, NC 28405-3177
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Wilmington
#5 Romantic Hotel in Wilmington
#7 Family Hotel in Wilmington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Wilmington Mayfaire Town Center 3*
Number of rooms: 119
Official Description (provided by the hotel):
Best location in Wilmington and only 2 miles to beautiful Wrightsville Beach. HGI Mayfaire is located within the mixed-use development of Mayfaire Town Center; an easy drive to historic downtown Wilmington and the UNCW campus. Restaurants, outdoor shopping and IMAX movie theater complex are all within walking distance. Our full service Garden Grille & Bar restaurant, serves a cooked-to-order American breakfast, dinner as well as evening room service. The Pavilion Lounge is a great place to enjoy an evening cocktail with friends. Our patio features a putting green and spacious pool area. As great as our location and amenities are, it's the staff that makes a great hotel great. Come and experience real Southern hospitality at HGI Mayfaire. We look forward to earning your business very soon! ... more   less 
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Also Known As:
Hilton Garden Inn Wilmington Mayfaire Town Hotel Wilmington
Hilton Wilmington
Wilmington Hilton Garden Inn

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