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“Great Stay in Wilmington”

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Hilton Garden Inn Wilmington Mayfaire Town Center
Ranked #4 of 45 Hotels in Wilmington
Certificate of Excellence
Reviewed 27 May 2014

My wife and I spent three nights at the Hilton Garden Inn Wilmington Mayfaire Town Center. Eric Brown is an enthusiastic, conscientious and "accommodating" manager. The restaurant staff at breakfast worked hard to keep us happy and our made-to-order items were excellent. Housekeeping responded cheerfully and promptly to our special requests. Overall, a great stay in Wilmington at the Hilton Garden Inn Wilmington Mayfaire Town Center.

  • Stayed: May 2014, travelled with friends
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Thank teejay1030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded 28 May 2014

Hello tjd4229…Thank you for the opportunity to earn your business last week. We enjoyed having you guys stay with us. Eric at the front desk, the restaurant staff and our housekeeping department appreciate you for recognizing their efforts to accommodate you and the needs of all of our guests. It sounds like we accomplished our goal – to exceed guest expectations! Thanks again for staying with us. We hope you choose to visit us again, when travel brings you back to our award winning HGI Mayfaire. Have a great summer!

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Reviews (1,224)
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587 - 593 of 1,224 reviews

Reviewed 27 May 2014

We had a wonderful stay at this hotel over the holiday weekend. They were completely booked but had just gotten a cancellation when we got there. Lucky us! The room was very nice and exceptionally clean. The bed was so comfortable! We had planned to leave first thing in the morning but was so impressed with the hotel we decided to stay until the noon check out. We lazed by the pool which was so nice and a perfect way to spend the last day of our vacation. Although we were just staying here as a stopover on our way home from vacation, it actually became one of our favorite things we did. I highly recommend this hotel/

Room Tip: Your not staying here for the view so I don't think it matters where the room is located
  • Stayed: May 2014, travelled as a couple
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Thank thood34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded 28 May 2014

Thanks so much thood34 for the wonderful feedback from your recent stay with us. You guys were indeed very lucky to get in and we thank you for choosing to give us a try. It certainly was a busy weekend here along the beautiful Carolina Coast. We’re glad you like our comfortable beds and enjoyed some time poolside. Next time you’re passing through, stay a bit longer…the beach is calling your name! Safe travels and have a great summer.

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Reviewed 19 May 2014

A superb hotel...great location..fantastic staff...very modern..in tip-top condition...nice pool...excellent workout facility..good TV selection and plenty of HD channels..quiet..plenty of parking..only drawback is the $10 breakfast.

  • Stayed: May 2014, travelled on business
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Thank TheScanian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded 20 May 2014

Hello TheScanian! We love being “Fabulous”…Thanks so much for the great feedback from your stay at our award-winning HGI Mayfaire. Coming from a seasoned Tripadvisor contributor, this means a great deal to us. It was our pleasure to earn your business. I take it you have not stayed at a Hilton Garden Inn in your travels…All HGI’s have a full service restaurant onsite serving fresh, cooked-to-order breakfast. We’re also open for dinner, cocktails and evening room service. Safe travels!

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Reviewed 19 May 2014

We stayed this past weekend while in town for my daughter's soccer tournament. This was a repeat visit for us. The hotel is clean, and the beds comfy. Even with many kids in the house due to the soccer tournament, it was still quiet in the room. Perfect set up if you are traveling with kids/family. The proximity to Mayfaire restaurants and shopping is great. Extremely personable and professional service from the manager on duty (Eric Brown). He was great.

  • Stayed: May 2014, travelled with family
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Thank MarleeM M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded 20 May 2014

MarleeM M we thank you for the outstanding five star review of your repeat stay at our Hilton Garden Inn Mayfaire. Seaside weekend is a blast. We’re so glad you enjoyed your weekend with us – again! Thank you for the very kind words regarding Eric. He does indeed keep it under control at the front desk, during a very busy tournament weekend. Thank you for recognizing his efforts. Come back and see us again on a non-soccer tournament weekend! Thank you.

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Reviewed 19 May 2014

The staff was very nice and helpful. The room was clean and comfortable. Free internet connection. There was a continental breakfast set up for the soccer tournament we were attending, which was included in the room price. The food on the buffet was mostly sugar, which is bad for athletes. The oatmeal had an expiration date of January (we stayed in May). We decided to pay for the hot breakfast in the hotel dining room the second day. There was a slip of paper on the table with a list of hot foods (eggs, pancakes, etc). We were expected to check the food we wanted, then the waitress took it over to a prep station window. I ordered 2 eggs over easy and bacon. They arrived very quickly, but without toast. I had to go over to the buffet and select my bread, then toast it in what turned out to be one of the slowest toasters I've ever seen. By the time I got back to my table my eggs were cold. My wife's omelet was just OK, as were my daughters pancakes. The service was prompt and polite. It was a good place to stay, but plan to eat elsewhere.

  • Stayed: May 2014, travelled with friends
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Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded 20 May 2014

Hello Eric S. Thank you for sharing your guest experience from this past weekend. We appreciate that you chose to stay at our award-winning hotel while in town for the annual Seaside Soccer Classic. Seaside weekend is one of our favorite annual events here in Wilmington. Thank you for the kind words regarding our very helpful, nice, prompt and polite staff. We’re sorry that the complimentary continental team breakfast that we served in a meeting room was not to your liking. Yes, there were a few sweet items such as pastries and donuts (which the kids thoroughly enjoyed!); we did serve a balanced variety of items such as fresh fruit, bagels, cold cereals, granola bars, oatmeal and orange juice. And thank you for alerting us that two of the instant oatmeal servings were expired. Clearly this was an oversight on our part. We’re truly sorry. As you know the two were immediately discarded. As far as our Garden Grill & Bar restaurant, we take great pride in delivering outstanding guest service along with our fresh, cooked-to-order breakfast (and Dinner menu) items. The order sheet found on each table is a brand standard for all Hilton Garden Inn locations worldwide. You do have the option to order toast within the “Sides” section of the order sheet or you can, as you did, prepare your toast to your liking from the self-serve island. By the way, the toaster in question has since been replaced! Eric S, beach season is upon us; if you make the short drive from Cary this summer, we hope you give us another chance to earn your business. Have a great summer!

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Reviewed 16 May 2014

We always stay at this hotel when going to Wilmington. This hotel is in the perfect location - close to shopping and restaurants as well as only about 10 minutes (driving) from the beach. Rooms are a nice size and the hotel is very clean and up to date. Hotel gets a lot busier during the summer, but we stayed in May (still busy, but not completely sold out.)

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Lindsay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2014

As usual Hilton Garden Inn has a winner in the Garden Inn at Mayfaire in Wilmington, NC. Staff is exceptionally helpful and pleasant. No request seems to be too much to ask. Hotel is kept spotless and is located in a great area.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Tom5050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded 15 May 2014

Thank you Tom5050 for your honest review of your recent stay at our award-winning Hilton Garden Inn Mayfaire. You are right…no request is too much to ask, when talking about our fantastic staff. It is our mission to exceed your expectations. We’re glad to have earned your business. Have a great summer!

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Additional Information about Hilton Garden Inn Wilmington Mayfaire Town Center

Address: 6745 Rock Spring Rd, Wilmington, NC 28405-3177
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Wilmington
#5 Romantic Hotel in Wilmington
#7 Family Hotel in Wilmington
Price Range: £88 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Wilmington Mayfaire Town Center 3*
Number of rooms: 119
Official Description (provided by the hotel):
Best location in Wilmington and only 2 miles to beautiful Wrightsville Beach. HGI Mayfaire is located within the mixed-use development of Mayfaire Town Center; an easy drive to historic downtown Wilmington and the UNCW campus. Restaurants, outdoor shopping and IMAX movie theater complex are all within walking distance. Our full service Garden Grille & Bar restaurant, serves a cooked-to-order American breakfast, dinner as well as evening room service. The Pavilion Lounge is a great place to enjoy an evening cocktail with friends. Our patio features a putting green and spacious pool area. As great as our location and amenities are, it's the staff that makes a great hotel great. Come and experience real Southern hospitality at HGI Mayfaire. We look forward to earning your business very soon! ... more   less 
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Also Known As:
Hilton Garden Inn Wilmington Mayfaire Town Hotel Wilmington
Hilton Wilmington
Wilmington Hilton Garden Inn

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