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“Not Baymont Brand Hotel”

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Baymont Inn & Suites Wilmington
Ranked #33 of 45 Hotels in Wilmington
Reviewed 5 August 2014

Hotel staff was pleasant but hotel and room condition were poor and definitely not what I expect with the Baymont name. Room was dirty and dark.

  • Stayed: August 2014, travelled with family
    • Value
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Review collected in partnership with Baymont Inn & Suites
Thank Pam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dale S, General Manager at Baymont Inn & Suites Wilmington, responded to this reviewResponded 8 September 2014

We deeply apologize to you that you did not like your stay. We are working hard to improve and can only hope that you will return to give us another try. Have a wonderful fall season!

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416 - 422 of 884 reviews

Reviewed 3 August 2014 via mobile

We planned to stay 3 nights, but left after 2 due to bad weather. The room was reasonably clean (there were no bags in the trash can and a couple stray hairs in shower.) The mini fridge and microwave were nice, and the one cup coffee maker. The free breakfast was good too...lots of options. We only used the pool once but it was nice. Though we didn't need it, it was nice to see that they have a special chair for people with disabilities to use the pool as well. It's located in a nice part of town with several restaurants in walking distance. The staff was friendly and helpful.

Stayed: August 2014, travelled with family
1  Thank brettsma02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dale S, General Manager at Baymont Inn & Suites Wilmington, responded to this reviewResponded 8 September 2014

Thank you very much for staying with us and taking the time to review our property. Our hard-working staff will be very glad to read your review! We hope to see you the next time you visit our beautiful city!
Thank you and take care!

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Reviewed 30 July 2014

I was happy with my stay. The staff was very friendly, my room was clean and when the A/C broke they immediately moved us to another room and replaced the unit. The bed in the first room was comfortable the bed in the second one not nearly so . The pool did not look clean so we skipped it. The breakfast area was often crowded but well maintained. The parking was convenient and I felt safe in my surroundings even after dark. The signal strength for the Wi-Fi did fluctuate quite a bit. I will stay here again. I did book my room directly with the hotel who gave me a better deal than I could find on the travel websites.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
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Thank ConnieM318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dale S, General Manager at Baymont Inn & Suites Wilmington, responded to this reviewResponded 8 September 2014

We are sincerely glad your stay was good with us and very happy that we could provide you with a great rate! Thank you very, very much for taking the time to review your stay with us and we look forward to your return with us! Happy safe travels to you!

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Reviewed 30 July 2014

We were skeptical about staying here when we read the reviews. Took a chance, made the reservations anyway. Requested a non-smoking room, double queen beds, on the 3rd floor. I believe the beds were double/full sized, but that was ok. Sheets, pillows, floor, furniture, bathroom were very clean. Hospitality from the staff was awesome starting with Darlene, Sales Manager. Spoke with her over the phone and she made sure my request was fulfilled. Jason, Front Desk Rep was very knowledgeable and helpful. Our car wouldn't start and he even provided a diagnosis (which I know isn't his job) and pointed us to the nearest AutoZone which was around the corner! Jason said the problem seemed to be the battery, and he was CORRECT! Stephanie, Kitchen Hostess, was awesome and friendly! She made sure we had what we needed and went the extra mile to get some ice. LOVED THE BREAKFAST! Hey, didn't have to spend any extra $. Debra, Custodian, had a wonderful smile and personality. She was very attentive.

What negative thing do I have to say (I know you would like to know)? The outside stairs are really old and some of the concrete have holes, but it is an old hotel. I can tell the owners are renovating, even the outside. Room A/C a little loud, but not enough to keep us awake. The pictures you see are true, no surprises! Nice place/area for a morning walk. Hey it isn't "HOME" and that's ok. However, safety, cleanliness, comfort, and price are at the top of our list.

We will be staying here every time we stay in Wilmington as long as they keep up the good work!

Angie E. from Durham

Room Tip: 3rd floor room was great. Not sure what the other floors are like. Let the staff know what you'...
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  • Stayed: July 2014, travelled with family
    • Value
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Thank ANGIEandDWYANE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dale S, General Manager at Baymont Inn & Suites Wilmington, responded to this reviewResponded 8 September 2014

What a truly wonderful review of our property! Yes, you are exactly right, our staff truly cares about our guests and work very hard to ensure a good stay! They will be thrilled with your stay's review! We look forward to your return and are sincerely glad that you had a great time! Thank you from the bottom of our hearts!

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Reviewed 30 July 2014

Went down for the weekend and didn't have a lot of money to spend on fancy Hotel's. They are remodeling the rooms and they are very clean. The Hotel was clean, continental breakfast had a wide variety. Even swam in the pool. This was perfect for what we were looking for, clean, friendly staff and affordable.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Baymont Inn & Suites
Thank Laurie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dale S, General Manager at Baymont Inn & Suites Wilmington, responded to this reviewResponded 8 September 2014

We are so glad we could provide a great and inexpensive getaway for you! Thank you for the wonderful comments! Our staff truly cares and will be very glad to see your review. Happy and safe travels this fall.

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Reviewed 28 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
Thank Dan P
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Dale S, General Manager at Baymont Inn & Suites Wilmington, responded to this reviewResponded 30 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 28 July 2014

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
Thank Dustin G
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Dale S, General Manager at Baymont Inn & Suites Wilmington, responded to this reviewResponded 30 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Baymont Inn & Suites Wilmington

Address: 306 S College Rd, Wilmington, NC 28403-1602
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 45 Hotels in Wilmington
Price Range: £56 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Baymont Inn & Suites Wilmington 2*
Number of rooms: 134
Official Description (provided by the hotel):
Formerly the Fairfield Inn by Marriott. ... more   less 
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Also Known As:
Baymont Inn & Suites Wilmington Hotel Wilmington
Baymont Inn And Suites Wilmington
Baymont Inn Wilmington
Wilmington Baymont Inn

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