We made reservations for this hotel through the corporate website. We arrived after a day of traveling and were told that they had the reservations, but we had to go to stay at their sister Hampton Inn hotel. Of course, I demanded an explanation why we were being moved when we clearly had reservations. The women at the front desk not only failed to give me any explanation, but they acted like I was the one being unreasonable for asking why I was being moved. They just laughed and said, "It's a better hotel anyway." I'd suggest you never stay at either the Comfort Suites or the Hampton Inn Downtown, since they clearly think the customer can simply be bossed around at their whim.
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- Also Known As:
- Comfort Hotel Wilson