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“Well done comfort inn.”

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Comfort Suites Winston Salem/ Hanes Mall
Ranked #22 of 38 Hotels in Winston Salem
Reviewed 22 May 2014 via mobile

The staff was courteous, the room was clean. We had a fridge and microwave. There was coffee and creamer downstairs throughout the day. In the morning regular breakfast (including eggs and bacon, yogurt and waffles) was offered. I would stay at the Comfort Inn again. It was a great value

  • Stayed: May 2014
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Thank Annemarie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this reviewResponded 19 June 2014

Just to clarify we are the Comfort Suites, located at 200 Capitol Lodging Court, Winston Salem, North Carolina 27103. Comfort Inn, also a Choice property, is located across town. Please come back and see us again soon.

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73 - 79 of 158 reviews

Reviewed 7 May 2014

The room was upscale, and very clean bathroom was updated and large bed was nice and soft the tv worked great as well as internet, area was clean and close to a mall. Service from front desk was courteous and prompt, overall a great stay for a good price !

  • Stayed: May 2014, travelled as a couple
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1  Thank dg463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MicrotelWS, Guest Relations Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this reviewResponded 19 June 2014

We do our best to offer competitive prices and offer a value to our guests. I am pleased you were happy with your accommodations and hope you come back next time you are in Winston Salem.

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Reviewed 30 April 2014 via mobile

We were traveling home from Florida taking the long way home. Wanted to see some sights along the East Coast, we had just come from the Outer Banks and stopping to see Duke University.
This Hotel is a must place to stay!! We were greeted by a young women at the front desk who did everything to make out stay just what we wanted it to be. She told us she was setting up a welcome reception that included complimentary beer, wine, raspberry ice tea and warm from the crock pot, cream of potato soup with cheese and crackers!! We went to take our luggage to our room first and were pleasantly surprised when we opened the door to a spacious and VERY CLEAN room!!
The whole hotel was immaculate, and we are VERY picky about that!
The beds and pillows were wonderfully cozy and comfy!!
What a wonderful place to stay, an fantastic experience! And I didn't mention the price was unbelievable, only $80.00 with our AAA discount!!
The grounds were also manicured to perfection, beautiful trees and flowers!!
It is a little tricky to find the entrance to there property, so put the address in your GPS and don't miss this place, it is definitely worth it!! If we come this way again this will be the only place we will stay. Great location!!

Stayed: April 2014
Thank Jayne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this reviewResponded 19 June 2014

Thank you for the wonderful review. It is true that our entrance can kind of sneak up on you. Often we use Outback Steakhouse as the landmark, as we share a parking lot with them and they have better visibility from the road. The guest reception is offered Monday-Wednesday from 5:30-6:30 glad to hear you were able to take advantage of the complimentary amenity during your stay.

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Reviewed 18 April 2014

This is the worst hotel my wife and I have stayed at in as long as we can remember. We travel 7-12 weekends a year and have never had the number of problems this property had.

Pipes made noises all night. Closet door fell from track upon initial use. Dresser drawers would not close. First room assigned smelled like a cigar bar. Internet service on fifth floor did not work. Breakfast was below average. Shower controls were not working properly - you either scalded yourself and had a rude awakening. Smoking was evident in hallways.

One positive - bed was comfortable.

Comfort Suites will never see me again.

Stayed: April 2014, travelled as a couple
1  Thank JohnMAiken_SC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this reviewResponded 19 June 2014

Wow I would have to agree that you did have the room from hell. We take measure to ensure guest do not have issues like these. I am sorry that during one stay you encountered so many situations. I assure you your experience is not the norm and hope that you would give us another chance to prove it.

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Reviewed 30 March 2014

Family night stay over for a dance competition, and the comfort had just what we needed. $80 room had two great beds, eight nice pillows and a pullout couch. Whole place was really clean. Far enough from I-40 to miss the road noise, but still as easy to get back on highway as you could hope for...near the big mall if you need it, and all the surrounding food options, but just a few exits from downtown if you want to head that way...Breakfast stayed out longer than advertised as people kept coming... Got some use out of the fitness center as well... Highly recommend....

Stayed: March 2014, travelled with family
Thank Gmoney G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MicrotelWS, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this reviewResponded 2 April 2014

I am glad to hear you enjoyed our new bedding package, which includes firm and soft pillows, crisp linen and triple sheeting. We hope to have our online photos updated soon! Please come back and see us.

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Reviewed 25 March 2014

We stayed here because I had a medical appointment the following morning and feared that icy roads would hinder travel from home. Service was warm and welcoming, and we slept well on comfortable beds. Hallways were quiet. Many restaurants nearby for supper, the breakfast was excellent, and coffee was available around the clock. Would recommend.

  • Stayed: March 2014, travelled on business
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Thank 523Stephen_H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MicrotelWS, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this reviewResponded 2 April 2014

The hotel is located less than 1/2 a mile to Novant Health Forsyth Medical Center and 3.8 miles to Wake Forest Baptist Medical Center. I hope your procedure went well and I am glad to hear that our location to the facility helped during bad winter weather.

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Reviewed 25 February 2014

The staff was pleasant and accommodating, room was nice and clean, BUT the breakfast was little more than what you could get at a gas station, and the building literally "shakes" when people walk on the floors above your room! We had several "teams" staying in the rooms around and above us and it was like an earthquake all night long! I'd still give the property a decent rating.

  • Stayed: February 2014, travelled with family
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1  Thank M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this reviewResponded 19 June 2014

Our breakfast is a standard hot breakfast for a hotel, including assorted cereals, pastries, instant oatmeal and grits, make your own waffle station, yogurt, hard boiled eggs, whole fruit, and eggs and bacon or sausage biscuits. Juice, milk, and coffee. These items are complimentary for registered guests from 6am-9am Monday- Friday and 7am-10am Saturday and Sunday. If you wish for changes to the breakfast menu I encourage you to contact Choice Hotels to share your thoughts.

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Additional Information about Comfort Suites Winston Salem/ Hanes Mall

Address: 200 Capitol Lodging Ct, Winston Salem, NC 27103-7112
Phone Number:
Region: United States > North Carolina > Winston Salem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 38 Hotels in Winston Salem
Price Range: £64 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Winston Salem/ Hanes Mall 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Guests will find our family friendly hotel conveniently located just off Interstate 40 and right across the street from the Hanes Mall. Enjoy easy access to shops, museums, historic buildings and prestigious universities. Our Winston-Salem hotel is easily accessible to downtown Winston-Salem and the Piedmont Triad International Airport. For travelers on their way to the coastal resort city of Myrtle Beach, the Comfort Suites Winston-Salem is the perfect destination for an overnight stay. ... more   less 
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Also Known As:
Comfort Suites Winston Salem/ Hanes Mall Hotel Winston Salem
Winston Salem Comfort Suites

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