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Reviewed 15 March 2012

I have stayed at this hotel 6-10 times over the past several years. Although the property is dated and somewhat shabby, the rooms are spacious, the facility has a pet-friendly policy, and the location is convenient. My last stay, however, was a huge disappointment. The hotel is clearly in decline, both in facility and service.

Sounds from other rooms, especially footsteps from above, have always been a problem at this hotel. On my last visit, however, this was the least of my concerns. My room was never serviced in the course of a three-day weekend. When I complained to the desk, I was told, "We're an extended stay facility. We don't clean the rooms daily." Later, someone else at the front desk confirmed that this is untrue, as I already knew. In addition, amenities were not working properly, including the tv remote (inoperable) and room card key (worked occasionally, and only with repeated attempts). Complaints to the front desk were either ignored or inadequately addressed. I was given a $10 discount on my room rate, I assumed per night, but when I received my bill, the discount was a total of $10. Another call to the front desk resulted in an additional $10 discount. Even so, I consider this minimal compensation for the inconveniences.

I will not stay in this hotel again. The shabby facility, lack of service, poor response from the management, and problematic amenities far outweigh the good location and spacious rooms. A major renovation of both the facility and attitude of the staff is needed to live up to the Marriott name.

  • Stayed: February 2012, travelled with family
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1  Thank travelereda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janelle R, General Manager at Residence Inn Winston-Salem University Area, responded to this reviewResponded 6 April 2012

I would like to thank you for spending the time to communicate with us about your recent visit. Honest and open feedback allows us to celebrate when we have success and compels us to focus upon areas where we can improve. I am sorry you experienced a number of issues during your last stay and that this placed a negative impression of our hotel compared to over visits in the past.

Certainly we value and appreciate our returning guests. It is our goal to ensure every guest has a positive stay. Unfortunately, we did not accomplish this in your case. Your comments have been shared with the staff as a training tool to improve communication. As stated in the email I sent to your account, I would like the opportunity of another chance to show you the great service I know we can offer.

Thank you,
Janelle Richard
General Manager

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Reviewed 7 January 2012

We stay here recently for a dog show. There were 4 of us sharing the room and for a group this is a perfect setup. The bedrooms are separate with two complete bathrooms (we stayed in the 2 level, 2 bed suite). One person slept on the sofa bed, and honestly, that was barely a step up from sleeping on the floor! It was old and saggy and awful. It wasn't even a comfortable couch to sit on when not a bed. The place is older, an in the need of a renovation, but our room was clean. The kitchen was well stocked and had everything we needed. It's a bit tired, but the room setup is great for groups, and clean.

  • Stayed: December 2011, travelled with friends
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1  Thank tobandals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAnnie H, General Manager at Residence Inn Winston-Salem University Area, responded to this reviewResponded 30 September 2015

Good Afternoon Tobandals - I apologize for your experience, and it has been addressed with the relevant department. Thank you for giving us your feedback and we invite you back to our property when visiting the Winston-Salem area.

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Reviewed 27 March 2016
Google Translation

Room Tip: フロントデスクがある棟に近い部屋
  • Stayed: February 2016, travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GAnnie H, General Manager at Residence Inn Winston-Salem University Area, responded to this reviewResponded 2 April 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC