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“No Customer Service”

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Extended Stay America - Winston-Salem - Hanes Mall Blvd.
Ranked #27 of 38 Hotels in Winston Salem
nc
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“No Customer Service”
Reviewed 1 November 2009

Travel on long-term assignments all year. Was in need of accomadations in Winston. First the reservation was wrong & to "amend" for their error they let my 11 pound dog stay on the first floor because pets are only allowed on the third floor - told dog's stay would be free but they charged the card the $150 fee and denied saying it would be free,. Of course the room didn't have heat, then 3/4 weeks the room did not get clean, (you have to ask for towels because they give you 2 for a week), the sink handle came off in my hand (and no evening maintenance staff) and then the door lock wouldn't work for three days. Inquired with the manager about upgrading to one of the three suites, first she denied speaking with me, then she said no monthly rate available. For the two months I've been here, 2 of the 3 suites have been vacant and with all the local competion, they will stay empty. The manager is rude, flipant and incompetent. She is arguementative and has no common sense.

  • Stayed October 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank interimadministrator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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51 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Denver, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 May 2006

The check in staff at the hotel are friendly and helpful. The rooms are "one star" hotel quality: My room had an overfirm king bed, a very small tv with limited channel selection, a shower that I could not bring myself to use since it looked dirty, a large fridge (it was nice that the ice cube trays were full), a microwave, a stove, a doorless closet with a bent up shelf/hanging rack, a very small wooden table with two wood chairs and an upholstered armchair. The overall impression was of an old and dirty motel that hadn't been well maintained. The highway noise kept me up at night. No hair shampoo is offered, though there were two bars of soap and plenty of clean towels. The air conditioner worked well though it was a bit noisy and right next to the bed. The exterior appearance was nice and it was easy to park near your room (all rooms had outside entrances). The prices are fairly low (about $55 per night for short term stays) but my personal preference would be to spend more money elsewhere.

  • Stayed May 2006, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ghartfeil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 November 2005

I went through priceline and got this room for two nights 40 bucks plus taxes. These rooms through priceline accomodate two people only. You get one queen bed or two twins (for a 10 dollar upcharge). There are rooms that have a queen bed and a pull out couch, but that is not the room you get through priceline.

The room seemed faily clean. The bulb over the cook top was burned out. I didn't want to eat off the dishes since there was no dish soap available. The carpet had large cuts (8 inch long) in it and the shower fixtures were actually LOOSE from shower/bath surround.

I called before I went to see how many the room would accomodate...since I had never heard of Extended Stay America. It accomodates two people. I packed the sleeping bags for the kids and we survived, but I will never book blindly through priceline again. There are two winston-salem hotels they push through winston-salem on priceline. It was probably worth exactly what we paid for it. Outdoor entry. No attendance between 11 and 7 in the am. Not sure if they had any security there.

The good part.....the refridgerator and the heater/air conditioner worked great. It was very quiet at night. It is very close to the mall and many restauants......so location is wonderful. The Sleep Inn and Hampton Inn are right next door.

  • Stayed November 2005
    • Value
    • Rooms
    • Cleanliness
Helpful?
2 Thank quickgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 7 October 2005

Very reasonable priced for the extended stay, under $40/day for 7 days. Clean and comfortable. As with any lower priced motel, the maintenance was a little in need of attention. For example, the recliner in the room had missing bolts, and while maintenance came to fix it, they admitted it really needed replacing. Also the shower curtain bar was loose from the wall. Little items like that.
Conveiniently located for access to Winston-Salem area attractions like Old Salem, and golf courses, wineries etc.

Overall a good value. I will stay there again

  • Stayed September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Winston-Salem - Hanes Mall Blvd.

Property: Extended Stay America - Winston-Salem - Hanes Mall Blvd.
Address: 1995 Hampton Inn Ct, Winston Salem, NC 27103-7102
Phone Number:
Region: United States > North Carolina > Winston Salem
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #27 of 38 Hotels in Winston Salem
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Winston-Salem - Hanes Mall Blvd. 2.5*
Number of rooms: 111
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Expedia, Hotels.com, Booking.com, Priceline, Extended Stay, TripOnline SA, Traveltool, S.L.U., Evoline ltd and Cancelon so you can book your Extended Stay America - Winston-Salem - Hanes Mall Blvd. reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Winston Salem
Winston Salem Extended Stay

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