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“Great hotel for weekend stay in Winston.”

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Holiday Inn Express Winston-Salem Downtown West
Ranked #18 of 38 Hotels in Winston Salem
Greensboro, North Carolina
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great hotel for weekend stay in Winston.”
Reviewed 25 August 2013 via mobile

Enjoyed our stay. The hotel was clean and the staff friendly. The room smelled a bit musty. But the location was great. Walked to panera, Harris teeter and many other stores. There was a nail place close by as well.

  • Stayed August 2013
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mnpdeluca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff G, General Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review, 14 October 2013
Thank you for taking the time to review our hotel. We do strive to provide exceptional accommodations to all who choose to stay with us. Our staff works very hard and we appreciate your positive comments regarding the cleanliness of the hotel and the service you received. I am sorry to hear your room had a musty odor. I have addressed this with our housekeeping department and will utilize your feedback to better serve our guests in the future. Sincerely, Cliff Greene General Manager, Holiday Inn Express Downtown West, Winston Salem NC
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211 reviews from our community

Traveller rating
    93
    65
    27
    13
    13
See reviews for
65
24
21
83
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Bracey, Virginia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 July 2013

My mom and I had to stay here for the past week due to a relative being admitted in the hospital, and the staff was so helpful. The rooms were clean, the whole place was kept up to date, and we even received a discount due to the hospital stay of my sister. I cannot say enough about how wonderful the staff is or how close this is to the hospital.

The hospital recommended "The Hawthorne" which was a few miles away, but we always trust the Holiday Inn branch and they didn't let us down.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BRACEY-GIRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Granite Falls, North Carolina
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 July 2013

Ours was an over-night stay. Lobby and grounds were clean. Pool was clean. Towels are provided at the pool. Front desk staff friendly and helpful. Hallways were stuffy and warm. Room a/c worked great! Room and bathroom very clean.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank granitegal1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington, North Carolina, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 June 2013

Very convenient location and the staff was very friendly. Breakfast options are kind of limited but there are very good restaurant choices nearby. Clean room, reliable internet and cold, cold air conditioning. All in all, a great place to stay.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Miles2GoLib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff G, General Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review, 21 June 2013
I would like to thank you for taking the time to review our hotel. We appreciate your positive comments regarding the cleanliness of the rooms and the friendliness of our staff. Your feedback is such a valuable part of our continued efforts to improve the overall experience of our guests.
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Level Contributor
155 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 5 June 2013

I have stayed many times at this hotel due to it's location near downtown WS and the medical center. Old Salem is a short car ride away and Wake Forest University is a quick trip as well.

Staff has good customer service skills (except the woman who manages the breakfast area), the hotel is fairl quiet and the rooms are nicely done. Price was reasonable even on a weekend when the hotel was full. The only drawback was a single slow elevator.

I will definitely stay there again when in Winston-Salem!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank K L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff G, General Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review, 7 June 2013
Thank you for taking the time to review our hotel. We do strive to provide exceptional accommodations to all who choose to stay with us. Our staff works very hard and we appreciate your positive comments regarding their performance. Thank you for pointing out our area of opportunity. The hotel staff will all focus strongly on bringing the service level up in this department. Again, thank you! We will utilize all your feedback to better serve our guests in the future.
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Chicago, Illinois
Level Contributor
2 reviews
Reviewed 5 May 2013

I always start with 4 stars (I've never stayed at a 5 star hotel, they just don't exist.

1. start at 4 stars
2. Asked for extra hangers (I was staying for 12 days) I was told "we don't really do that"
3. now at 3.5 stars
4. Breakfast is fine, but the bacon is ... not so good. (no change in stars)
5. The elevator in the back has a cracked floor tile, that is steadily getting worse, (more a note to the hotel staff to get this repaired, no change in stars)
6. Close to a Harris Teeter grocery store, two diners, Panera Bread, Mario's Pizza, CVS (still no change in stars)
7. Room is good, clean, and the staff is good (outside the "we don't really do that" comment)
8. Water closet need a little more ummph to complete it's task, if you know what I mean.
9. Haven't been able to use the pool, as it is not open yet, so I cannot comment on that yet.
10. Washers and Dryers work just fine.
11. They need to refresh the coffee a little more often (who really likes to make coffee in their room?)

We'll report more as needs demand.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thbrowne_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff G, General Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review, 8 May 2013
I would like to thank you for taking the time to review our hotel. We appreciate your positive comments regarding the cleanliness of your room. I would like to extend my sincere apology for falling short on taking care of such a simple request. I assure you that I will look very closely into this matter. The elevator tile has been replaced. I am sorry it was not completed during your stay. It did required shutting the elevator down temporarily. Thank you again for your feedback as it is an invaluable part of improving the overall experience of all our guests.
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Matthews, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 April 2013

Stayed at the Holiday Inn Express, 110 Miller St., Winston Salem, NC, April 4-6, 2013. I found the hotel to be a good value and the service was outstanding. I was greeted warmly and promptly by the front desk staff. The hotel was host to a local conference and was very busy. The breakfast staff was very patient and kept up with all of the demands of the guests. Outstanding job the entire staff!

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bw r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff G, General Manager at Holiday Inn Express Winston-Salem Downtown West, responded to this review, 9 May 2013
Thank you for taking the time to review our hotel. We do strive to provide exceptional accommodations to all who choose to stay with us. We will utilize your feedback to better serve our guests in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Winston-Salem Downtown West

Property: Holiday Inn Express Winston-Salem Downtown West
Address: 110 Miller St, Winston Salem, NC 27103-2509
Phone Number:
Region: United States > North Carolina > Winston Salem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 38 Hotels in Winston Salem
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Winston-Salem Downtown West 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
New downtown Winston - Salem hotel boasts excellent facilities Enjoy comfort at our new Holiday Inn Express Winston-Salem Downtown West near Wake Forest University. Our Winston - Salem accommodations will make you feel at home when you travel.Families looking for lodging in downtown Winston - Salem will enjoy staying at our hotel, located just off Business I-40. We offer close proximity to numerous Winston-Salem attractions, so you will always have something fun to do. Nearby sights and activities include shopping at the Hanes Mall, exploring historic Old Salem, SciWorks, the Reynolda House Museum of American Art and Bethabara Park. Business travelers will be impressed by the comfort of our Winston - Salem hotel. Situated downtown near the Benton Convention Center, we are convenient to large companies, including the BB&T headquarters, Krispy Kreme headquarters, Sara Lee, GMAC, Lawrence Joel Coliseum and both Wake Forest University Baptist and Forsyth Medical Centers. Salem Academy, Winston Salem State University and North Carolina School of the Arts are nearby. We offer a 24-hour business center with fax, print and copy services and free high-speed, wireless Internet access.While lodging in our downtown Winston - Salem hotel, enjoy amenities like the outdoor pool, a 24-hour fitness center and complimentary Express Start hot breakfast. Book your reservation now to take advantage of our great Winston - Salem hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Winston-Salem Downtown West Hotel Winston Salem
Holiday Inn Winston Salem
Winston Salem Holiday Inn

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