As a business guest and Marriott rewards member, I have happily stayed here before however this trip felt like I was entering the twilight zone. Although the check-in process was excellent and the room was very comfortable, there were multiple incidents that led to my 2 star review. First of all, I am convinced a member of the staff had a hay-day in my closet! Coming back from my client site, to find my dresses rearranged and my favorite pair of dress sandals had been STRETCHED OUT to the point that they're now falling off my feet! That, coupled with some bad math on a dry cleaning bill that had two staff members scratching their heads for a couple of minutes, but not offering 'on-the-spot' correcting at the front desk (ie 14+7=21, not $29), to the final straw - sitting in the bar, facing/watching two bar staff for 15min, before having to approach the bar for service! The icing on the cake - they had acknowledged that I was the person on the ESPN-logo'd laptop thus proving my point that they saw me but decided not to provide me service. This lack of service was only validated during a business breakfast, where it took our waitress 25min to bring my clients two fruit platters. Completely unacceptable. I hope management works on the service provided in their facility as everything else is pretty top-notch (room service staff are great!) As for your belongings, ladies - keep them locked up! Clothes/shoes included.
- Official Description (provided by the hotel):
- Winston-Salem, NC's only full service Marriott Hotel. Conveniently located downtown in the Twin City Quarter. Amenities include 14,000 square feet of flexible meeting space, our signature restaurant, Graze, concierge levels, room service, valet parking, business center, fitness center, glass enclosed indoor pool, in-house audio visual services department and more! ... more less
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- Also Known As:
- Marriott Winston-Salem Hotel Winston Salem
- Marriott Hotel Winston Salem
- Winston Salem Marriott