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“Nice confortable place to stay!”

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Hilton Garden Inn Winston Salem
Ranked #7 of 38 Hotels in Winston Salem
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Nice confortable place to stay!”
Reviewed 10 September 2012

Great place to stay in winston salem close the main shopping area in Winston and conveniently located near major highways for easy access to many areas of interest in Winston. It is located near nice restaurants which is convenient if planning dinners around special locations like graduations etc

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrSopa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveler1Tampa, Manager at Hilton Garden Inn Winston Salem, responded to this review, 18 September 2012
 Thank you for the kind words regarding our hotel the Hilton Garden Inn Winston Salem. Hopefully, we'll have the opportunity to host you again soon.
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486 reviews from our community

Traveller rating
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    37
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    21
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Tampa, Florida
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 August 2012

We went to drop our daughter at school and stay a couple of extra days to get to know the area. The hotel is right of I-40 and very close to the Hanes Mall. Is surrounded by a multitude of places to eat from fast food to sit down restaurants. Close to most colleges and again; the easy access to I-40 makes it easy to get to all areas of the Piedmont Triad. My only recommendation for the hotel would be to have a shuttle for those guest without transportation for access to the mall and nearby shopping areas.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveler1Tampa, Manager at Hilton Garden Inn Winston Salem, responded to this review, 29 August 2012
We are always glad to hear from our guests here at the Hilton Garden Inn Winston Salem and would like to thank you for such a nice review. Your suggestion about the shuttle will be taken up at the next managers meeting and look forward to hosting you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lexington Park, Maryland
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 July 2012

we have stayed here once before last year and we were very pleased but this time around we ran into some issues. After driving several hours we were greeted by a very rude older gentlemen at the front desk while checking in. We had 2 rooms booked and were told(prior to arrival) we would have them next to each other. When we asked him to make sure they were he was very rude telling us we could not and asked WHO told us that. We were in shock. We were fine that the rooms could not be next to each other because it was full but it was how he spoke to us. Finally after getting the keys and going to to the rooms the hallways felt like the airflow was shut off and you could hardly breathe. It was very humid. It was also the same way in the rooms. So while going to get more luggage from our vehicle we asked if something was wrong with the A/C and he told us thats just how it is. We mentioned to him we stayed here the exact same time of the year last year and it was not like this and we were told well it's that way now! We have traveled quite a bit and have never been treated like this. Very bad social skills. The people in the morning were very friendly and explained to is that they switched the hotel to Eco friendly but I'm not sure if that includes cutting off air supply to hallways. Not expected for a HGI. The rooms eventually did get somewhat cooler but it was a long time.

  • Stayed July 2012
    • Value
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    • Service
Helpful?
Thank SarahS76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveler1Tampa, Manager at Hilton Garden Inn Winston Salem, responded to this review, 2 August 2012
We are disappointed to hear of your experience at our hotel and appreciate you taking the time to provide feedback. The problems you mentioned were brought to the attention of our management and have been addressed. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for an attitude on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.
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Kalamazoo, Michigan, USA
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 July 2012

The facility was really excellent, the rooms were comfortable and very clean. I enjoyed the breakfast too, but I was a little disappointed in being charged extra for the meal, since that was touted as an amenity. Guess I'm a little naive as a traveler, but this was the only hotel out of 6 I stayed at that charged me extra for breakfast.

  • Stayed July 2012, travelled with family
    • Value
    • Location
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Helpful?
Thank TomKzoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveler1Tampa, Manager at Hilton Garden Inn Winston Salem, responded to this review, 2 August 2012
Thank you for your review and we would like to let you know that we do offer a second rate for the rooms that will include a breakfast. Our goal is to provide a variety of pricing alternatives for our guests. Thank you again for your review.
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san diego
Level Contributor
129 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 7 July 2012

The room had basic furnishings yet they were comfortable. The linens are really wrinkled but clean. The bathroom was clean but amenities were very tiny and an off brand (low priced). The hallways were busy and the gap under the door allowed the noise to travel up until 1 am
Breakfast was good and the two cooks really worked hard to please the large crowd of guests that gathered for breakfast.

Room Tip: Ask for a room on a floor that isn't booked!
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  • Stayed June 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank meme_1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hilton Garden Inn Winston Salem, responded to this review, 16 July 2012
We are always glad to hear from our guests and are pleased our hotel met all your needs. We look forward to hosting you again in the future. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 June 2012

Spent the weekend. Was in Winston for a family funeral, so while the occassion was not ideal, the hotel was. For many years I swore off "Inn's". Not that I am stuffy or arrogant, but where I sleep and shower play an important part in any traveling that I do. In the past the mere mention of an "Inn" always conjured up images of the broken marquee with "Vacancy" sign, the room key with the big tag, thin washclothes and wearing my clothes to bed! Well thanks to this peoperty I am a changed traveler. The most difficult part of the stay was actually finding it. My GPS did not locate the address. While driving at night this made my mother and I quite nervous, my Dad was in the back, and at 84 yrs ket saying "We passed this before". Even the directions given to us by the front desk was quite suspicious. After arriving at the property, I guess no one wanted to actually say "we're in the back of a parking lot, at a dead end". This location was PERFECT! quiet, tranquil and close to eateries, Mall and major street. the rooms were clean. Each day there was a nice cold fresh picther of fruit filled water in the lobby. Fireplace, lounge chairs, bar and flat screens accented the warm and inviting sitting area/lobby. There was an indoor pool, whirlpool and fitness center. Microwave, refridge, iron, flatscreen, FREE INTERNET!!! (wireless and wired) The buffet breakfast was limited but functional. Even though it was buffet, you were served by cooking staft, to place your order of hot items. The cold items were serve yourself. The staff were friendly and helpful with directions, and tip about the area. The housekeeping staff were pleasant and efficient. One night my mother and I walked to the Brick oven resturant, Brixx (I will review) I would definatley stay here angain and reccomend you do so; if you find yourself in the Triad area. Oh! extremely close to Interstate 40.

Room Tip: We were facing the front of the hotel, Room 308
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  • Stayed June 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank TDelMar2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hilton Garden Inn Winston Salem, responded to this review, 29 June 2012
We are sorry your visit was under such sad circumstances but were glad to hear our hotel the Hilton Garden Inn Winston Salem met all your needs. Thank you for the review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ewing
Level Contributor
3 reviews
Reviewed 24 June 2012

This hotel is clean & very nice. The rooms are very nicely decorated. The breakfast is very good. In a very nice neighborhood.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tracy e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Hilton Garden Inn Winston Salem, responded to this review, 29 June 2012
 We always enjoy hearing from our guests! Thank you for posting such a pleasant review for our hotel the Hilton Garden Inn Winston Salem.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Winston Salem

Property: Hilton Garden Inn Winston Salem
Address: 1325 Creekshire Way, Winston Salem, NC 27103-3063
Phone Number:
Region: United States > North Carolina > Winston Salem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Winston Salem
#9 Business Hotel in Winston Salem
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Winston Salem 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Hilton Garden Inn Winston Salem Hotel Winston Salem

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