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“Intrusive Night Stay” 2 of 5 bubbles
Review of Hilton Garden Inn Winston Salem

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Hilton Garden Inn Winston Salem
Ranked #7 of 37 Hotels in Winston Salem
Certificate of Excellence
University Heights, United States
1 review
“Intrusive Night Stay”
2 of 5 bubbles Reviewed 14 July 2014

I was awoken from a deep sleep to have someone entering my room-twice in the same night. I thought I was hearing something and then if I hadn't had the inside security latch done, they would have been in my room. It was so intrusive and uncomfortable to have this happen. I did not feel safe at all and had a restless night sleep. I had to ask for resolution at the front desk, which is not the customer experience I would expect from a Hilton. Overall very disappointed with the way this hotel handled the situation and word of safety to other travelers-always latch your inside room security bar!

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Renee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review, 22 July 2014
Thank you for posting your feedback and please accept our sincere apologies. We take all comments we receive from our guests very seriously and your suggestions will help us improve guest safety at our property. Again, please accept our apologies for the inconvenience you experienced. If we can help in any way, please feel free to contact us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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452 reviews from our community

Traveller rating
    265
    112
    36
    18
    21
See reviews for
135
86
35
171
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Cincinnati, United States
1 review
4 of 5 bubbles Reviewed 12 July 2014

Hotel was very comfortable after a long day in the car. Room was clean and staff very friendly. Also used the pool and hot tub area. Both were very clean. Would recommend this hotel for business or leisure.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Todd M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review, 14 July 2014
We are glad to read you had a quality stay here at the Hilton Garden Inn Winston Salem. Thank you for such a nice review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Willoughby, United States
1 review
5 of 5 bubbles Reviewed 6 July 2014

Tracy makes the stay absolutely amazing!!!! The hotel is very nice, but as a business traveler you appreciate those that make you feel at home. The hotel is very well maintained and they are always updating something every time I stay there.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review, 9 July 2014
We will be sure to let Tracy know all the nice things you said in your review. Thank you for such a nice review and we hope to be seeing you again soon here at the Hilton Garden Inn Winston Salem.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winston-Salem, United States
1 review
5 of 5 bubbles Reviewed 5 July 2014

The facility is very well appointed and clean. It is centrally located and easy to get to from the highway as well as offering ease of access for local travel. The staff is extremely friendly and helpful. The stay was quite pleasant.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cynthia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review, 14 July 2014
Thank you for such a nice review of our hotel the Hilton Garden Inn Winston Salem. We hope to be seeing you again soon on your next trip our way. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Charleston, South Carolina
Level Contributor
65 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 28 June 2014

I recommend this hotel if you can afford it. It is clean, the staff are kind, and the amenities seemed to be kept up nicely. Room service isn't incredibly expensive if you aren't feeling up to going out. The pool was taken care of, as well as the fitness room.

The beds have adjustable firmness or softness. The shower is HUGE, which was wonderful. Parking is all pretty close to the building. Breakfast isn't complimentary, but you can get all-you-can-eat for $8. We didn't try it, but it looked pretty good.

Nearby are three restaurants in the immediate parking lot. Chedder's, Brixx, and Firebirds. We only went to Firebirds, but enjoyed it thoroughly. Just down the road a couple minutes are several other popular restaurants.

This is also only 5 minutes from I-40. So you have easy access. Each room comes with a mini fridge, microwave, and coffee pot. Surprisingly, the Keurig cups they provide are pretty powerful. It was nice to wake up to a decent cup of coffee. They also have a coffee bar in the lobby.

Though it was nice, I was surprised about the pricing. I'm assuming it had a lot to do with location. If you have the money, stay here.

Room Tip: Try to get a non-connected room. Though the doors were pretty thick, we did hear our neighbors getti...
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review, 2 July 2014
Our pricing is in line with similar properties in this area and we feel that we offer good value given our central location and extensive facilities. However, in your case it appears we failed to meet expectations, and for that I am truly sorry. We are happy to read you enjoyed your stay and we hope to be hosting you again soon. Thank you for your nice review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Killbuck,Oh
Level Contributor
177 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

The room was well furnished including frig and microwave. The bed had a very comfy mattress, I did not care for the coverlet, heavy and kept sliding off. Took a few minutes to get the shower on, but there was plenty of hot water and towels. The complimentary full breakfast had many items to choose from or you could get a made to order omelet. Overall it was a pleasant restful night after a long day of travel.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank grandmathreet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review, 25 June 2014
We are glad to read you had a pleasant and restful night here at the Hilton Garden Inn Winston Salem. Thank you for such a good review and for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wallace, United States
1 review
5 of 5 bubbles Reviewed 16 June 2014

This hotel was very nice, clean and the staff was very friendly. It was in a great location that was convenient to where ever you need to go! Our family had a great stay and would recomend for others to stay!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this review, 17 June 2014
We are glad you found our hotel the Hilton Garden Inn Winston Salem so convenient and enjoyed your stay. Thank you for such a nice review and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Winston Salem

Property: Hilton Garden Inn Winston Salem
Address: 1325 Creekshire Way, Winston Salem, NC 27103-3063
Phone Number:
Region: United States > North Carolina > Winston Salem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Winston Salem
#9 Business Hotel in Winston Salem
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Winston Salem 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Hilton Garden Inn Winston Salem Hotel Winston Salem

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