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“Best service ever at a hotel”

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Winston Salem Hotel & Spa
Ranked #26 of 38 Hotels in Winston Salem
Roanoke, Virginia
Level Contributor
5 reviews
3 hotel reviews
“Best service ever at a hotel”
Reviewed 30 October 2010

The hotel and room themselves were fine (definitely had worse), the bed was very good, i didnt get to try the ammenities, but the service received was the best i've ever had at a hotel. Samantha was the associate that checked us in and she was incredible; she was the most welcoming, polite, friendly, helpful front desk representative i've ever encountered in any avenue of customer service

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raneshowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilyManBahama, Owner at Winston Salem Hotel & Spa, responded to this review, 25 September 2012
Dear Guest:
First of all – thank you for staying with us and thank you for taking time in writing your review. It feels real good when a customer tells us that we met or exceeded his / her expectation – thank you. We truly love to hear from you, our guest, because it provides us with an opportunity to find out where we have met or exceeded your expectations and where we need to improve. Every review will be shared with the relevant staff including me, the owner and management. Your comments will be used to prepare a corrective action plan. I assure you we all listen carefully. This is the only way to reach our goal.
Please call me to when making arrangements for a future trip and I will make it my business to welcome you to the Sundance.
Again – thank you for your review
Mike G
Owner
919 215-9372
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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241 reviews from our community

Traveller rating
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    46
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85
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Stamford, CT
Level Contributor
96 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 29 October 2010

My parents have been staying here for years now and have never had any issues. I have stayed here a few times as well and feel the same way. With the proximity to Wake Forest it is a great option. The hotel staff was nice, the room was spacious and clean, and the breakfast was very good. I stayed there for the weekend for a wedding and this hotel satisfied all of my needs. The only "issue" I guess was that the wireless internet was not working in my room but the business center has a computer you can use for free so that was good.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iamsterdam11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilyManBahama, Owner at Winston Salem Hotel & Spa, responded to this review, 16 October 2012
Dear guests:
You made our day - thank you for staying with us and thank you for your review. We do strive to meet and exceed all guests expectations and feel very happy to hear that we met our goal. i will share your feed back with the staff and let them know "Job well done".
Please come back soon - best wishes,
Mike G
Owner
919 215-9372
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
1 review
Reviewed 25 October 2010

We recently stayed at this hotel and the hotel was clean and had a fabulous hot full breakfast in a very nice setting. We recommend if you are going with teenagers to get an adjoining room with 2 beds to allow for more room. The staff was great and very helpful.
We especially want to give a "shout-out" to the breakfast hosts!"
The Reaves Family

  • Stayed October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brandjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilyManBahama, Owner at Winston Salem Hotel & Spa, responded to this review, 16 October 2012
Dear guests:
Thank you for staying with us and thank you for your review. We do strive to meet and exceed all guests expectations and feel very happy to hear that we met our goal. i will share your feed back with the staff and let them know "Job well done".
Best wishes,
Mike G
Owner
919 215-9372
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wake Forest, N
1 review
Reviewed 18 October 2010

We visited in October, 2010 with a group of teenage athletes who were playing at Wake Forest University nearby.. We had three kids in our room. The rooms don't have any extra space, but they do the job. They are clean and pleasant.

The location is great; it's right down the street from the University, and from Wake Forest's new football facility. The place is also within walking distance of an IHOP.

The staff was very helpful. They were friendly, and helped us a lot. The meal staff was especially good, thanks to the complementary breakfast buffet. It was much more than muffins. It included eggs, sausage, bacon, waffles, cereals, all sorts of good stuff.

There were lots of other families there. If you want a place that's quiet all the time, this probably isn't it. If you enjoy activity and energy, I think you'll like it.

The price was reasonable, too. We will definitely stay there again.

  • Stayed October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bbvoiceover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilyManBahama, Owner at Winston Salem Hotel & Spa, responded to this review, 16 October 2012
Dear guests:
You made our day - thank you for staying with us and thank you for your review. I love hearing that you enjoyed our staff services. We always strive to meet and exceed all guests expectations and feel very happy to hear that we met our goal. i will share your feed back with the staff and let them know "Job well done".
Please come back soon - best wishes,
Mike G
Owner
919 215-9372
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 14 October 2010

I thoroughly enjoyed my stay in the Sundance Plaza Hotel. As a traveller from London with a broad experience of hotels, I can honestly say I have never had more friendly service in any hotel around the world. The facilities are also excellent with wi-fi, business centre and gym all free to use for guests. And the value for money is excellent. I would not hesitate in recommending this hotel to a friend.

  • Stayed October 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jamgal77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilyManBahama, Owner at Winston Salem Hotel & Spa, responded to this review, 16 October 2012
Dear guests:
Wow - You made our day - we love happy customers. Thank you for staying with us and thank you for your review. We do strive to meet and exceed all guests expectations and feel very happy to hear that we met our goal. i will share your feed back with the staff and let them know "Job well done".
Hope to see you soon at the Sundance again.
Mike G
Owner
919 215-9372
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester
Level Contributor
3 reviews
3 hotel reviews
Reviewed 11 October 2010

Excellent staff from the front desk (Cathrine was outstanding) to housekeeping made me feel right at home. The full breakfast in the morning was very good.
Great location, convenient to the Wake Main Campus and both sports stadiums.
THANKS
I will be back.

Stayed October 2010, travelled with family
Helpful?
Thank martinj58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilyManBahama, Owner at Winston Salem Hotel & Spa, responded to this review, 16 October 2012
Dear guests:
Thank you for staying with us and for taking time to write this review. We do strive to meet and exceed all guests expectations and feel very happy to hear that we met our goal. Your comments will be shared with the staff and I let them know "Job well done".
Please come back soon - best wishes,
Mike G
Owner
919 215-9372
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boothwyn, Pennsylvania
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 October 2010

The staff is more than accomodating, the rooms are standard but more than adequate, and the breakfast menu is really good (the usual continental fare, plus eggs, bacon, pancakes, etc...). It's a hop, skip, and a jump to the Wake Forest campus, and you can walk to the football and/or basketball games across the street. Also, it's a short drive to downtown Winston-Salem (5 minutes) where there is always plenty to do. I haven't tried the food yet, but the bar was fun. They usually have bands or late night events on Friday's and Saturday's. Oh yeah, they have a spa and wellness center which looks really good. My daughter wanted a facial, but we didn't have the time..maybe next visit!

  • Stayed October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Winston Salem Hotel & Spa

Property: Winston Salem Hotel & Spa
Address: 3050 University Pkwy, Winston Salem, NC 27105-4230 (Formerly Ramada Plaza Winston Salem North)
Phone Number:
Region: United States > North Carolina > Winston Salem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 38 Hotels in Winston Salem
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Winston Salem Hotel & Spa 2.5*
Number of rooms: 194
Official Description (provided by the hotel):
Relax and leave the details to us at Winston Salem Hotel & Spa, minutes from Interstate 40 and walking distance from Wake Forest University, the Lawrence Joel Veterans Memorial Coliseum Complex, the Dixie Classic Fairgrounds, Ernie Shore Field, shopping and dining. Our lovely boutique-style Inn is pet-friendly and close to cultural attractions such as the Reynolda House Museum of American Art, as well as hiking, fishing and local wineries. The Winston Salem Hotel & Spa features a refreshing day spa and onsite restaurant and lounge as well as free Wi-Fi Internet throughout the hotel and free continental breakfast. Our spacious guest rooms include Microwave, Mini Refrigerator, Coffee Maker, Hairdryer, 32 inch flat panel TV, and free high-speed Wi-Fi. Soak up the sun in the outdoor pool and work out in the fitness center. ... more   less 
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Also Known As:
Sundance Plaza Hotel And Suites
Sundance Plaza Hotel Winston Salem
Clarion Winston Salem

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