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“A Clean Hotel, good for a short stay if you don't need the sofa bed.”

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SpringHill Suites Winston-Salem Hanes Mall
Ranked #15 of 38 Hotels in Winston Salem
Certificate of Excellence
GreenLeadersSilver level
Reviewed 3 February 2010

The property is new, a little difficult to find. It is at the intersection across the main road from Target. There is a FiveGuys in front if that helps you spot the place.

A modern Springhill Suites. Room a bit smaller than others. One TV that can turn toward bed area or sofa area. The internet connection did not work. They had the ISP tech call and he did get things hooked up temporarily. I don't know if that was a problem our week or all the time. It needs addressing if more than a short term issue.

Breakfast better than expected; more hot choices than I anticipated. Coffee, hot tea, cocoa available at all times in the lobby. Nice. The double beds in the room were comfortable and with plenty of pillows.

All of my children said without hesitation that the sofa bed was the most uncomfortable sofa bed they have ever slept on. Seeing as the place is brand new, I can't see that getting any better. They are all used to sofa beds so the indignity of one was not the problem. It was just uncomfortable. They rotated out of it so at least one night someone would get some sleep. Apparently it was that bad.

  • Stayed: January 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FirstLast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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169 - 171 of 171 reviews

Reviewed 10 October 2009

We spent last night here while we were in town for a Wake Forest sporting event and loved the hotel. It is only 4 months old and still smells new. It is about 10 minutes away from WF campus and surrounded by restaurants and all kinds of shopping. Our room was the suite style and very spacious. One thing to note : it only had a shower,no tub, which was great for us but some people may not like that. The front desk staff was very friendly and the lobby bright and cheery. Complimentary breakfast was standard but good. We will definitely stay here again. Our AAA rate was $85.

Stayed: October 2009, travelled as a couple
Thank lhptraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2009

We booked a one night stay while we visiting Winston Salem to move our daughter in to Wake Forest University. The plan was to move her in early and then return 4 days later for orientation. We liked this hotel so much that we canceled our reservation at another hotel even though it was a bit closer to campus.

It is sparkling clean and the rooms are very functional. Easy internet access, decent breakfast, functional gym. Pool was too small though. We travel a lot and have stayed in several 5 star hotels. The difference always comes down to the staff.

We had a problem with our room A/C. The staff was all over it. It took a while but they did not give up. They truly cared about our comfort. The manager (Shannon) is great. Ruben and Carson at the front desk were helpful pointing out the best local barbecue spots.

We hope to use this hotel as our base during the next 4 years of college!

  • Stayed: August 2009, travelled with family
    • Value
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2  Thank fourkidz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Winston-Salem Hanes Mall

Address: 1015 Marriot Crossing Way, Winston Salem, NC 27103-5545 (Formerly SpringHill Suites Winston-Salem)
Region: United States > North Carolina > Winston Salem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Winston Salem
#10 Family Hotel in Winston Salem
#11 Romantic Hotel in Winston Salem
#15 Business Hotel in Winston Salem
Price Range: £83 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Winston-Salem Hanes Mall 3*
Number of rooms: 95
Reservation Options:
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Also Known As:
Springhill Suites Winston-Salem Hotel Winston Salem

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