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“Great time!”

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Best Western Plus Hanes Mall Hotel
Ranked #9 of 38 Hotels in Winston Salem
Certificate of Excellence
Elkin, North Carolina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great time!”
Reviewed 30 May 2014

The staff was very friendly and the hotel was awesome. Great decor rooms were very comfortable. No problems at all. Great area to enjoy the pool outside. Breakfast was very good several options from breakfast sandwiches, waffles, cereal or muffins, Danishes toast and bagels. We will be back!

Room Tip: If you don't mind being by vending machine the king deluxe rooms are very spacious.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review, 3 June 2014
Thank you for taking the time to review your guest experience during your stay at our hotel. I appreciate the feedback and I am glad you felt at home and comfortable. Our goal is to exceed you expectations. We truly appreciate your business and look forward to having you visit again soon.
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417 reviews from our community

Traveller rating
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    51
    19
    21
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Winston Salem, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 May 2014

Staff are terrific and very helpful in this newly renovated hotel. Staff really could not have been more accomodating and we were very pleased with our stay. The room was comfortable and spotless. Great value for the money

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Cathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review, 28 May 2014
I really appreciate your taking the time to let us know of your recent experience .We want our guests to have the best stay possible where everything exceeds their expectations. We value you as a guest, and please stay with us again soon so that we can demonstrate our commitment to your comfort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Venice, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 May 2014

First week open after major renovation and rebranding. Our rooms had not yet been renovated. Shower did not work, toilet was disconnected, noise from adjacent and above rooms was so laud we could not sleep. We were told later that unsupervised teenagers were evicted from the hotel due to noise. Staff were understanding but due to crowds for the weekend, nothing they could do room wise. Did give us credit for 2 of 8 nights paid for but I thought that was not acceptable due to condition of rooms. We will not be back.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank William E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review, 26 May 2014
I really appreciate your taking the time to let us know of your recent experience .We want our guests to have the best stay possible where everything exceeds their expectations. We value you as a guest, and please stay with us again soon so that we can demonstrate our commitment to your comfort.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 May 2014

This location has been open for only a few weeks. Extremely nice appearance. Spacious rooms, beautiful décor. The desk clerk from OZ was fantastic. She was very helpful in getting me checked in, and with information about restaurants in the area. The location of the hotel was a bit out of the way (near a hospital and next to a mall); but, it was much quieter than a location near the interstate.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank William K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review, 26 May 2014
Thank you for such a wonderful review. As always it is a pleasure to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out.
I will pass your comments on to our staff, and we look forward to seeing you and again in the future.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Williamston, South Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 May 2014

We were traveling in North Carolina this week. Our stay at Hanes Mall Best Western Plus in Wiston-Salem was outstanding. The employees were very nice and extremely friendly and helpful. The room was very comfortable and clean. The rates were very good and the free breakfast was good also. We would recommend staying with these people if you are going to be in their area at sometime. We had an excellent experience with our stay there.

Room Tip: All the rooms have just been remodeled and are in EXCELLENT condition. So any room will be great to...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review, 19 May 2014
Thank you for this review. We are so glad that you enjoyed your stay with us and your visit to the Winston Salem area.
We appreciate your business and hope you will visit us again soon.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lumberton, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 May 2014

Very peaceful & quite stay, relaxing, laid-back, evening with one another. Visit Hanes Mall and surrounding areas. The Staff was very welcoming with open arms to all guest, including us. Thank you again for a wonderful stay at Best Western Plus Hanes Mall Hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Alvin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review, 19 May 2014
Thank you for such a wonderful review. As always it is a great to know that we have made our guests stay pleasurable, memorable, and comfortable. We pride ourselves on providing outstanding customer service from check in to check out.
I will pass your comments on to our staff, and we look forward to seeing you and again in the future.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Farmville, North Carolina
2 reviews
Reviewed 5 May 2014

This was a quick stay while visiting family in the Winston-Salem area. After doing some searching I found that this hotel was extremely competitive in rates and after just staying in another BW Plus I thought I would give this one a chance. It was really nice. The lady checking people in was extremely friendly and helpful. The room was very clean, as were the first people to stay in the room after opening just 2 days before. Being new did mean there are small issues that can arise and we had to have the staff program the TV remote since it was not functioning when we got there. This was completed in just a couple of minutes of calling the desk. I would stay here again based on my experience

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank RichF2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review, 19 May 2014
I really appreciate your taking the time to let us know of your recent experience .We want our guests to have the best stay possible where everything exceeds their expectations. I apologize for the problem with the remote. We value you as a guest, and please stay with us again soon so that we can demonstrate our continued commitment to comfort.
Gloria M. Brown
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hanes Mall Hotel

Property: Best Western Plus Hanes Mall Hotel
Address: 3330 Silas Creek Pkwy, Winston Salem, NC 27103-3014
Phone Number:
Region: United States > North Carolina > Winston Salem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 38 Hotels in Winston Salem
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Hanes Mall Hotel 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
The BEST WESTERN PLUS Hanes Mall Hotel is designed with travelers in mind.Conveniently located between Business Route 40 and Interstate 40 on Silas Creek Parkway, we are easy to find! The Hanes Mall and Novant® Health Forsyth Medical Center are both just outside our door. The beautifully appointed guest rooms of the BEST WESTERN PLUS Hanes Mall Hotel feature a contemporary decor with free Wi-Fi, cable television, microwave and refrigerator. Overnight guests are welcome to enjoy a complimentary hot breakfast buffet with sausage, eggs, waffles and more! Guests at this Winston-Salem hotel are also invited to take advantage of our fitness room, business center and seasonal outdoor pool.If you are in town on business, the 1200 square foot meeting room is perfect for professional events. ... more   less 
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