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“Very Nice”

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Best Western Plus Hanes Mall Hotel
Ranked #8 of 38 Hotels in Winston Salem
Certificate of Excellence
Hamilton, Ontario, Canada
Level Contributor
84 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Very Nice”
Reviewed 24 June 2014

We stayed in this hotel for one night as a stop over to Myrtle Beach. The hotel is conveniently located right beside the Hanes Mall. It has been nicely renovated in the rooms and lobby. The women at the front desk was extremely welcoming, which is very appreciated after a 11 hour drive. The morning breakfast is nothing special, but was good enough for a start to the day. Over all we were very satisfied with this hotel and definitely be back next year.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank halfacoach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review, 2 July 2014
Thank you for your comments on your recent visit to our hotel. We are so glad you enjoyed your visit and we hope you will visit again soon. Your business is appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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418 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
New Jersey, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 June 2014

First, the front desk staff and cleaning the department tried to be accommodating but the general manager/owner Vick Patel was the major culprit in the awful review of the hotel. He told me repeat and was not quite about nor did he say it in private that I as a costumer was "PISSING HIM OFF". This was the issue that led to the conversation, the day before arrival, i got an email from one of the staff that it was ok for my party to arrive @ 7-8am local time even though check it is not until 3pm. We made this request because we drop 8hrs all night and had to be at a meeting for @ 11am local time. When we arrived, i was told they sold out the previous night and had no cleaned room even though i showed them the email. Mr. Patel told me repeat that the email did not state the word "guarantee" so he does not have to honor the word or email of any staff member. He charged us full prize and told me to leave the hotel if i don't agree with his decision. We had to stay at the hotel because of our meeting, we did not have enough time to look for another hotel or get ready. The room they gave us smelled like sewer and when we complained, the maintenance guy stated, that it's common problem, so the front desk took off 10% of the room rate. The only room available on the floor we requested and they eventually moved us to, the doors were broken and the sink was clogged ad no amendment was done to the room charge. I travel all over the world and have never encounter anything like this before. I know this is an independently owned location, but they owner is try to ruin the "Best Western" name.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
4 Thank Olufolake A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review, 2 July 2014
We sincerely apologize for the confusion about check-in, we do all possible to meet requested early check in but sometimes it is not possible, especially at 8 am, our cleaning staff have not had time to prepare the room. Thank you for letting us know of the problem you experienced, we will use your comments to make improvements. Again we are sorry that we could meet your request.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eaton Park, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 June 2014

The newly remodeled property still had a number of mechanical issues during our visit. The plumber and his crew were visalbe when we arrived and when we checked out. The decor was VERY BUSY and did not lend itself to a calm and tranquel atmosphere. The bright spot in the stay was the day desk clerk. She was very helpful and friendly.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Lou Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review, 24 June 2014
I am sorry that we did not meet your expectations. We continually work to make our hotel the best in the area so your comments are important and gives the opportunity to improve.
Your business is appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, United States
1 review
Reviewed 23 June 2014

The location was perfect and I can't wait to stay again. The staff were wonderful, and one of the staff members gave me and my luv a $10.00 gift card to Olive Garden that would expire in August 2014. It was wonderful. The decor and cleanliness of the room was on point. I loved the color in the room. The jet tub was an added bonus to me. I can't wait to stay again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Latonia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review, 24 June 2014
We too are looking forward to having you visit again soon. Thank you for your comments, it is so good to know that you enjoyed your visit and that your found our accommodations to exceed your expectations.
We truly appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reston, VA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 June 2014

We stayed here while attending the Streamliners event in Spencer, NC at the North Carolina Transportation Museum. We would stay here again at Best Western Hanes Mall in a heartbeat. The hotel is convenient to Spencer via Interstate access with only about a 35 - 40 minute drive.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Donald P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review, 24 June 2014
Thank you for choosing our hotel. Your review is so important to us as we work to offer great services and comfortable accommodations. Please come see us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 June 2014

If you are a light sleeper be aware that there are no soft close doors. Comfortable beds. Don't waste your money on a whirlpool tub room. Location is perfect for shopping as the facility backs right up to the Hanes Mall. Walk over to eat and shop.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank lindahD5515DW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review, 23 June 2014
Thank you for letting us know of the door situation. We will have our maintenance department check to see if an adjustment can eliminate the problem. Your review and your business is greatly appreciated. Please visit with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2014

Breakfast area too small for all the people trying to eat the poor breakfast served. The area was messy and and not clean. Flys. Got sick from the packaged heat up egg sandwich. Photos lead to believe a "hot" breakfast of bacon, sausage and scrambled eggs. Was not what was delivered.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Michele W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this review, 23 June 2014
We are so sorry that we did not meet your expectations, especially with breakfast. Your comments are very important, it gives us the opportunity to improve our services and meet our guest needs.
We appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hanes Mall Hotel

Property: Best Western Plus Hanes Mall Hotel
Address: 3330 Silas Creek Pkwy, Winston Salem, NC 27103-3014
Phone Number:
Region: United States > North Carolina > Winston Salem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 38 Hotels in Winston Salem
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Hanes Mall Hotel 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
The BEST WESTERN PLUS Hanes Mall Hotel is designed with travelers in mind.Conveniently located between Business Route 40 and Interstate 40 on Silas Creek Parkway, we are easy to find! The Hanes Mall and Novant® Health Forsyth Medical Center are both just outside our door. The beautifully appointed guest rooms of the BEST WESTERN PLUS Hanes Mall Hotel feature a contemporary decor with free Wi-Fi, cable television, microwave and refrigerator. Overnight guests are welcome to enjoy a complimentary hot breakfast buffet with sausage, eggs, waffles and more! Guests at this Winston-Salem hotel are also invited to take advantage of our fitness room, business center and seasonal outdoor pool.If you are in town on business, the 1200 square foot meeting room is perfect for professional events. ... more   less 
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