We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best Western Plus Hanes Mall Hotel
Nearby Hotels
US$100
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$95
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Brookstown Inn(Winston Salem)
US$134
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$130
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$129
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$122
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$109
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$101
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Sleep Inn Hanes Mall(Winston Salem)(Great Value!)
US$85
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$75
SleepInn
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
La Quinta Inn & Suites Winston-Salem(Winston Salem)(Great Value!)
US$89
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$114
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$153
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Graylyn Estate(Winston Salem)
US$241
Travelocity
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (528)
Filter reviews
528 results
Traveller rating
233
188
62
22
23
Traveller type
Time of year
LanguageAll languages
More languages
233
188
62
22
23
Show reviews that mention
All reviewshanes mallbest westernsroom was cleanparking lot iswafflesbiscuits and gravystay there againthe breakfast areanice breakfastfree breakfastenjoyed my stayexcellent stayone night staydesk clerkmyrtle beacheasy accessstaff was very friendly and helpful
Filter
Updating list...
501 - 506 of 528 reviews
Reviewed 30 June 2014

people who gave this hotel a low rating need to get over themselves!. this is a very clean place with a nice décor. the breakfast was not the Hilton, but it was adequate, with lots of variety to choose from. The beds were sooooo comfortable, Yes I would stay here again. The staff was great and very helpful with any questions we had.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank G0tt0g0n0w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this reviewResponded 2 July 2014

I must say your comments made me smile, thank you so much for your feedback. We are so glad you enjoyed your visit. We appreciate your business and hope you will visit again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

The service was excellent and the beds very comfortable! The staff was very attentive to my and my families needs. Everything was clean and the room was what I expected in the picture. It is so nice to have a non-smoking hotel!

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Deborah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this reviewResponded 2 July 2014

We are so glad that you felt at home at our hotel. We appreciate your comments and we also appreciate your business. Please come back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

We stayed in this hotel for one night as a stop over to Myrtle Beach. The hotel is conveniently located right beside the Hanes Mall. It has been nicely renovated in the rooms and lobby. The women at the front desk was extremely welcoming, which is very appreciated after a 11 hour drive. The morning breakfast is nothing special, but was good enough for a start to the day. Over all we were very satisfied with this hotel and definitely be back next year.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank halfacoach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this reviewResponded 2 July 2014

Thank you for your comments on your recent visit to our hotel. We are so glad you enjoyed your visit and we hope you will visit again soon. Your business is appreciated.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

First, the front desk staff and cleaning the department tried to be accommodating but the general manager/owner Vick Patel was the major culprit in the awful review of the hotel. He told me repeat and was not quite about nor did he say it in private that I as a costumer was "PISSING HIM OFF". This was the issue that led to the conversation, the day before arrival, i got an email from one of the staff that it was ok for my party to arrive @ 7-8am local time even though check it is not until 3pm. We made this request because we drop 8hrs all night and had to be at a meeting for @ 11am local time. When we arrived, i was told they sold out the previous night and had no cleaned room even though i showed them the email. Mr. Patel told me repeat that the email did not state the word "guarantee" so he does not have to honor the word or email of any staff member. He charged us full prize and told me to leave the hotel if i don't agree with his decision. We had to stay at the hotel because of our meeting, we did not have enough time to look for another hotel or get ready. The room they gave us smelled like sewer and when we complained, the maintenance guy stated, that it's common problem, so the front desk took off 10% of the room rate. The only room available on the floor we requested and they eventually moved us to, the doors were broken and the sink was clogged ad no amendment was done to the room charge. I travel all over the world and have never encounter anything like this before. I know this is an independently owned location, but they owner is try to ruin the "Best Western" name.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
4  Thank Olufolake A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this reviewResponded 2 July 2014

We sincerely apologize for the confusion about check-in, we do all possible to meet requested early check in but sometimes it is not possible, especially at 8 am, our cleaning staff have not had time to prepare the room. Thank you for letting us know of the problem you experienced, we will use your comments to make improvements. Again we are sorry that we could meet your request.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

The newly remodeled property still had a number of mechanical issues during our visit. The plumber and his crew were visalbe when we arrived and when we checked out. The decor was VERY BUSY and did not lend itself to a calm and tranquel atmosphere. The bright spot in the stay was the day desk clerk. She was very helpful and friendly.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Lou Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloria B, Guest Relations Manager at Best Western Plus Hanes Mall Hotel, responded to this reviewResponded 24 June 2014

I am sorry that we did not meet your expectations. We continually work to make our hotel the best in the area so your comments are important and gives the opportunity to improve.
Your business is appreciated.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews