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“Appalling and Nasty”

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Quality Inn University
Ranked #30 of 38 Hotels in Winston Salem
Reviewed 30 July 2011

Between the moldy shower, ants in the walls and sink, and horrid smell, I'm not sure where to start. This hotel provided the most terrible one night stay of any I've ever experienced. An entomologist's paradise, the bug count reached the hundreds by the time we left. Half of the rooms look condemned, and nothing about this hotel was in any way invited. Steer clear.

Room Tip: There are no good rooms.
  • Stayed: July 2011, travelled with family
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Thank BobTheTravelAgent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinnuniversity, Webmaster at Quality Inn University, responded to this reviewResponded 12 September 2012

Dear Guest,

Thank you for choosing Quality Inn University Winston Salem, NC for your recent stay in our area. I am so sorry for the reason for your visit. You do have my sincerest sympathy during this hard time.

Thank you for taking the time to give us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Housekeeping staff received additional training regarding the level of cleanliness required of them as our employees.

• Maintenance was informed of your report of ants and instructed to look into the matter and see to their extermination.

• Maintenance was informed of the Moldy shower and Smell in the room assigned to you and instructed to see to the needed repairs.

I hope that the next time you visit our area; you will once again choose to stay at Quality Inn University Winston Salem, NC. I think you will be greatly pleased.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (86)
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77 - 83 of 86 reviews

Reviewed 23 June 2011

We were surprised when we arrived to see Dumpsters and construction trucks. The hotel is undergoing a renovation. Our room was in a back section - had to get past the work to get to the lobby for breakfast. Our room had not yet been worked on. We have stayed here before on the way to the coast.

  • Stayed: June 2011, travelled with friends
    • Value
    • Sleep Quality
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1  Thank KLKOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinnuniversity, Webmaster at Quality Inn University, responded to this reviewResponded 12 September 2012

Dear Guest,

Thank you for choosing Quality Inn University Winston Salem, NC for your recent stay in our area. I am sorry for the reason for your visit as our hotel was under renovation. You do have my sincerest sympathy during this hard time.

Thank you for taking the time to give us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Housekeeping staff received additional training regarding the level of cleanliness required of them as our employees.

I hope that the next time you visit our area; you will once again choose to stay at Quality Inn University Winston Salem, NC. I think you will be greatly pleased.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2011

The hotel is under remodeling from the front desk to the rooms, rather than put me in a room that is remodeled I get put in a room that stinks as I'd it was flooded in the past. I stay in a lot of hotels this one is rank one of the worst.

  • Stayed: June 2011
    • Value
    • Location
    • Rooms
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2  Thank robpo2613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinnuniversity, Webmaster at Quality Inn University, responded to this reviewResponded 12 September 2012

Dear Guest,

Thank you for choosing Quality Inn University Winston Salem, NC for your recent stay in our area. I am sorry for the reason for your visit as our hotel was under renovation. You do have my sincerest sympathy during this hard time.

Thank you for taking the time to give us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Housekeeping staff received additional training regarding the level of cleanliness required of them as our employees.

I hope that the next time you visit our area; you will once again choose to stay at Quality Inn University Winston Salem, NC. I think you will be greatly pleased.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2011

Had stayed here in past but has really gone downhill since last visit, Heat in my room was non-exsistent (was cold night-snow) remote for TV did not work, Wi-fi stopped allowing access after while, no clearing of snow for walkways had taken place at all night or next morning..basically this was a cold bed for one night, could have got that for less money anywhere, stay away!

  • Stayed: January 2011, travelled solo
    • Value
    • Location
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1  Thank Bramabull1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinnuniversity, Webmaster at Quality Inn University, responded to this reviewResponded 12 September 2012

Dear Guest,

Thank you for choosing Quality Inn University Winston Salem, NC for your recent stay in our area. I am sorry for the reason for your visit as our hotel was under renovation. You do have my sincerest sympathy during this hard time.

Thank you for taking the time to give us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Housekeeping staff received additional training regarding the level of cleanliness required of them as our employees.

• Maintenance was informed of the non-working TV, Wi-Fi in the room first assigned to you and instructed to see to its repair or replacement.

I hope that the next time you visit our area; you will once again choose to stay at Quality Inn University Winston Salem, NC. I think you will be greatly pleased.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2010

We stayed here because it was just an overnight stop and didn't want to spend a great deal of money. Has what you need but it is a motel type hotel. When we are in the area for a number of days we usually stay across the street at the Holiday Inn - pricier but much nicer.

  • Stayed: September 2010, travelled as a couple
    • Value
    • Location
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Thank lhs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinnuniversity, Webmaster at Quality Inn University, responded to this reviewResponded 12 September 2012

Dear Guest,

Thank you for choosing Quality Inn University Winston Salem, NC for your recent stay in our area. I am sorry for the reason for your visit as our hotel was under renovation. You do have my sincerest sympathy during this hard time.

Thank you for taking the time to give us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Housekeeping staff received additional training regarding the level of cleanliness required of them as our employees.

• Maintenance was informed of the non-working TV, WI FI in the room first assigned to you and instructed to see to its repair or replacement.

I hope that the next time you visit our area; you will once again choose to stay at Quality Inn University Winston Salem, NC. I think you will be greatly pleased.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2010

I stayed at this hotel on my way to the beach,the staff was very friendly and the rooms where comfortable and clean. I would gladly recommend this hotel to other people.

  • Stayed: August 2010, travelled with family
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1  Thank CALBAKER1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2009

I have stayed at this motel twice in the past two years since it is a great stopping point between my destination, and value for your money. It is easy access from Rt. 52 with many nearby restaurants. The 1st time I stayed here I was very impressed - clean, comfortable, friendly atmosphere, a good value for my money. This year I made a couple "observations" which were later remedied by management well beyond what I had asked for or expected. The front desk personnel were courteous to me. I am an early riser and was glad that the continental breakfast facilities were ready to go when I got to the lobby.

  • Stayed: June 2009, travelled with family
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2  Thank Julie237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn University

Address: 5719 University Pkwy, Winston Salem, NC 27105-1378
Phone Number:
Region: United States > North Carolina > Winston Salem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 38 Hotels in Winston Salem
Price Range: £44 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn University 2.5*
Number of rooms: 117
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Also Known As:
Quality Inn Winston Salem
Winston Salem Quality Inn

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