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“So convenient to the Convention Center”

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Embassy Suites by Hilton Winston - Salem
Ranked #13 of 38 Hotels in Winston Salem
Reviewed 28 September 2013

Clean, comfortable, and great downtown location. Small but effective gym facility. Friendly front desk staff. Managers reception is okay - better choice of snacks is preferred. Pretty safe as it's connected to the Police Station.

  • Stayed: September 2013, travelled on business
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Thank CJ-Archer-Miller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this reviewResponded 9 October 2013

Thank you for your review of Embassy Suites Winston-Salem. We do have a great location for people traveling on business or pleasure. We hope you can visit us again soon!

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676 - 682 of 846 reviews

Reviewed 27 September 2013 via mobile

This was my first time studying at an Embassy Suites. It surpassed my expectations. Although the walls in my room 730 badly need to be refreshed with new paint the rest if the amenities were nice. An update to the couch is needed. It was very uncomfortable to sit on and it made a weird noise when you say down. The staff were very nice and accommodating. I would stay here again next year without hesitation.

  • Stayed: September 2013
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Thank Johnahan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this reviewResponded 9 October 2013

Thank you for your review of Embassy Suites Winston-Salem. I am glad to hear you enjoyed your stay with us. We will address the room issues experienced. I hope you can visit us again in the future.

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Reviewed 26 September 2013

Problems with daily cleaning of room, temperature in the room hot, no wash cloths or coffee condiments. Told they clean every 3 days. Managers reception only 2 drinks allowed. Breakfast was good. Servers in restaurant/bar area would get anything that you asked for. Fellow brought towels and looked at temp box. No fan in bathroom. Beds were comfortable. Real warm to sleep.

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Denise C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this reviewResponded 9 October 2013

Thank you for your review. I am sad to hear that you experienced issues with having your room serviced during your stay. We do offer service daily, and apologize for any miscommunication we provided. We will address this issue with our staff to ensure it does not happen in the future.

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Reviewed 25 September 2013

Nice to have Valet at my door as soon as I drove up. Staff friendly, professional, exceptional. Love the two room suite. Large bathroom. Complimentary breakfast and Manager's reception a bonus. Convenient to convention center and downtown business district.

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Deborah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this reviewResponded 9 October 2013

Thank you for your review of Embassy Suites Winston-Salem. I am pleased to hear how attentive our staff was during your stay. We do have a great location for people traveling on business or pleasure. We hope you can visit us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2013

Stayed at this location for 5 nights and had very great experience. Great friendly staff, delicious breakfeast, smiling faces and efficient service. Quick and speedy check in and check out with very eager and hospitable front desk who always knew the answer to any question I had. Will reccommend and stay again.

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Verita W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this reviewResponded 9 October 2013

Thank you for your review of Embassy Suites Winston-Salem! I am glad to hear that you enjoyed your stay and that our staff service was excellent. We are here to serve.

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Reviewed 17 September 2013

I am very satisfied with the Embassy Suites Hotel. Based on many years of travel for business and now personal pleasure, I consider Embassy Suite to be a winner. From arrival thru departure, thru breakfast thru the evening reception, from meeting to meeting, they were on top of every need and request made. Their location was just great. Convenience of parking, distance to the Interstate, shopping centers and gas stations helped to make our travel easier.

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank carl39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this reviewResponded 9 October 2013

Thank you for your review of Embassy Suites Winston-Salem. I am glad you were able to visit our location and experience so many the things that make Embassy Suites great! We hope you can visit us again in the future.

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Reviewed 12 September 2013

I enjoyed staying at the Embassy Suite, they were nice and cleaned, well furnished and the breakfast was out of sight. If I am in Winston Salem, NC again, the Embassy suites will definitely be my choice.

  • Stayed: September 2013, travelled solo
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Review collected in partnership with Embassy Suites Hotels
1  Thank Myrdis O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this reviewResponded 9 October 2013

Thank you for your review of Embassy Suites Winston-Salem! I am glad to hear that you enjoyed your stay and were able to experience so much of what our Embassy has to offer. We pride ourselves on our buffet breakfast with cooked to order items and our spacious suites.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Winston - Salem

Address: 460 N Cherry St, Winston Salem, NC 27101-2898
Phone Number:
Region: United States > North Carolina > Winston Salem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Winston Salem
#12 Business Hotel in Winston Salem
#15 Family Hotel in Winston Salem
Price Range: £111 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Winston - Salem 3.5*
Number of rooms: 146
Official Description (provided by the hotel):
Conveniently located downtown Winston-Salem, NC in the Twin City Quarter, just off Interstate 40 Business, 20 minutes from Piedmont Triad International Airport. Within walking distance to restaurant row, entertainment, galleries and shops. Over 57,000 square feet of meeting space. Starbucks Coffee Shop located in the lobby. ... more   less 
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Also Known As:
Embassy Suites Winston Salem
Winston Salem Embassy Suites

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