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“Old, dirty resort - stay away.” 2 of 5 bubbles
Review of Shell Island Resort

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Shell Island Resort
Jersey City, New Jersey
Level Contributor
56 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Old, dirty resort - stay away.”
2 of 5 bubbles Reviewed 19 May 2014

Four of us stayed in a one BR suite with pull-out couch while in town for a wedding. There were a few positive aspects to this hotel - the view of the ocean and beach from our 9th floor balcony was spectacular, the pool area and bar appeared to be clean, and we did stay in an updated suite, so did not have the outdated furniture or decor that others mentioned. However, in general, the resort was a great disappointment - although I am not surprised based on others' reviews. The outdoor hallways are covered in old, dirty carpeting and are dark and unpleasant. The sink and shower water reeked of sulfur - how does a hotel of this size not have some kind of water filter to get rid of the scent? It was so awful that we had to use bottled water at all times, and did not even want to shower as it just made you feel dirtier. Our room was not cleaned one day - granted, we were in and out of the room most of the morning, but upon leaving around 1:00 for the remainder of the day and night, we expected the room to be cleaned upon our return. Instead we had to call the front desk for clean, dry towels. The pull-out couch was comfortable, but the mattress was covered in a thin sheet that had numerous holes and a dead bug in it.

I could not wait to check out of this hotel at the end of our stay. The only reason I reviewed this as two stars instead of one is that our room had been updated. I would never stay here again and would encourage anyone to stay elsewhere in the area.

  • Stayed May 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Traveler129212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew G, Guest Relations Manager at Shell Island Resort, responded to this review, 20 May 2014
Dear Traveler129212,
Thank you for your comments regarding your recent stay with us. We are happy that you were pleased with your updated room accommodations. Our design team has been working diligently with our owners to make these improvements a priority at our property. Our hallways and corridors are designed to offer a spectacular view of the salt marsh and intracoastal waterway as you make your way to your oceanfront suite. This open design allows for natural light and air flow. The ends of each hallway are glassed in so that there is an amazing view from all angles. The outdoor corridors are great for this, however, are exposed to weather. Our housekeeping staff works to maintain these with daily vacuuming. We do apologized if your room was not serviced as expected during your stay. I can assure you that is not a normal occurrence. We are glad that you were able to get the items you needed from our friendly front desk staff. Living on coastal islands proves challenging with water. Our maintenance team has been working with the town of Wrightsville Beach to solve the issue. The sulfur smell you experienced during your stay is directly related to our proximity to the salt marsh and the way the town processes the water. We assure you that the water is 100% safe. We make it a priority to constantly flush our own systems to help alleviate residual odor as much as we can. The new sofas in the rooms are quite comfortable and we are happy to hear you felt the same way. I am happy to report that we have recently received a shipment of brand new linens and have begun replacing all linens in the hotel. We thank you again for your comments and hope that you will give Shell Island Resort another chance to wow you with our continued improvements to our property.

Regards,
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935 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (297)
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 19 May 2014

Took the wife to this resort for our first time to celebrate her birthday. The location on a quiet end of the beach is great but the rest was not! I paid over $300/night to stay in a room that most definitely is not worth that kind of money. I was located on the third floor and that night their was a wedding party below on the first floor. The music and bass was so loud in our room I could hear what song was playing on the third floor over the sound of the TV. I called the front desk at 10:30 pm and asked for something to be done to relocate us and they advised the hotel was full. They said it would be turned down but was not and it continued until 11:15 pm. Talked with front desk in the morning and asked for a Manager to call me and they never did. Wife called again over a week later and once again they assured a Manager would call and they never did!! Will never return and tell everyone to go elsewhere, once they have your money and things go bad they could care less. I can go to Myrtle Beach and spend $100 less per night for a 2 bedroom oceanfront condo with full kitchen and water park indoors. The fact that nobody would try and make things right is a good way to lose business fast, they lost mine for sure!

  • Stayed April 2014
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Shauno77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew G, Guest Relations Manager at Shell Island Resort, responded to this review, 20 May 2014
Dear Shauno77,
I apologize that you did not have a pleasant experience during your stay with us. It is our goal to provide every guest with excellent customer service. There has been a recent change in management at Shell Island and our team is eager to speak with you about your experience. Please contact the resort and ask for me directly so that we can get the full details of your stay.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dennis, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 16 May 2014

We did not know the area very well and read some reviews about the resort. The best thing is all the suites are facing the ocean with a perfect view. Its worth the money. We were checked in by Stu who made our stay great by providing directions and getting a second room on the same floor. The staff is very friendly and so is the service. The suite has 1 and 1/2 baths and all have a balcony facing the ocean.

Room Tip: There are 9 floors. Try to get the highest floor at least above 3.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Billbund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew G, Guest Relations Manager at Shell Island Resort, responded to this review, 21 May 2014
Dear Billbund,

Thank you so much for your comments! We are very happy that enjoyed our all ocean front suite resort. It's great to hear that our employee, Stu, made such a lasting impression you and was able to help you with your second room and directions. We look forward to having you come and stay with us again soon!

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 of 5 bubbles Reviewed 14 May 2014

Stayed here for a conference, and it is a scenic location, all the staff were friendly, but they have issues. The door to our balcony would not open. The hot tub was lukewarm - maybe 80 degrees.
The restaurant had good food, but the snacks we bought for our conference were lackluster.
Their best assets is their people. James, Ben, and George gave us excellent service!

  • Stayed May 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Speed1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew G G, Guest Relations Manager at Shell Island Resort, responded to this review, 20 May 2014
Dear Speed1962,

Thank you so much for your feedback from your stay at the Shell Island Resort. We value and appreciate all input as it helps to better us to serve our guests. I am delighted that James, Ben, and George were able to provide you with the excellent service you deserve, and that our staff, in general, was a big part of making your stay with us pleasant. I apologize that you experienced an issue with your balcony door and the hot tub. Our talented maintenance team was able to assess the issue and make the necessary repairs. Our property is currently undergoing a refurbishment program that will help to resolve in room issues such as the balcony door. We hope that you will return to Shell Island so that we can share the exciting new changes with you!

Regards,

Andrew G.
Guest Services Manager
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Newport
2 reviews
4 of 5 bubbles Reviewed 7 May 2014

James and Ben were awesome! Views were amazing. Food was good! Rooms are nicely laid out and comfortable. Parking is convenient. Pools were clean and clear. Front desk was responsive and called us as soon as our room was ready rather than making us wait for late check in time.

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rbrtdwn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew G G, Guest Relations Manager at Shell Island Resort, responded to this review, 17 May 2014
Dear Rbrtdwn,

We agree!! The views at Shell Island Resort ARE amazing! We are so glad that you had a wonderful experience staying with us. It is our goal to provide excellent service at Shell Island and we are happy that we were able to exceed your expectations.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southport, North Carolina
1 review
5 of 5 bubbles Reviewed 30 April 2014

Recently, my family was visiting from out of town and I decided to take them to Shell Island for dinner. It was gorgeous weather and I had never been there before so we decided to venture out to WB's "best kept secret". Our crab dip appetizer was cooked to perfection; done with toast points makes a huge difference from the places I have tried it, which usually serve cold pita bread. My Filet Mignon entry was cooked to perfection and my parents thoroughly enjoyed their meal as well!!! Our server, Lauren N., was very attentive, had great suggestions for our meal, as well as drinks. We couldn't have asked for better service with a smile. I highly recommend Shell Island for a great night out with fantastic, hospitable service, and an amazing view!!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew G, Guest Relations Manager at Shell Island Resort, responded to this review, 21 May 2014
Dear Steve M.,
Thank you for bringing your family to dine out our Island’s End Bar & Grill. It sounds like you made some excellent selections off our menu and we are certainly excited that you enjoyed your meal. Our goal is to provide friendly and excellent service to our guest, and, as always, that amazing view! We hope you will join us again soon.
Regards,
Andrew G.
Guest Service Manager
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Greenville, South Carolina
1 review
5 of 5 bubbles Reviewed 29 April 2014

We had our wedding at Shell Island. I cannot speak highly enough of Meredith and George. They truly outdid themselves. Everything went so smoothly...the food was great, and they made sure we were taken care of from start to finish. You guys were amazing! Our reception looked incredible, thanks to everyone!!

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rachel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew G G, Guest Relations Manager at Shell Island Resort, responded to this review, 17 May 2014
Dear Rachel A.,

Weddings at the Shell Island Resort are truly special, and we are happy that you chose us to be a part of your beautiful day. Our wedding and banquet staff take pride in being able to provide you and your friends and family nothing but the best. The Shell Island Family wishes you the best on your future together!

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shell Island Resort

Property: Shell Island Resort
Address: 2700 Lumina Ave N, Wrightsville Beach, NC 28480-1699
Region: United States > North Carolina > Wrightsville Beach
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Wrightsville Beach
#5 Family Hotel in Wrightsville Beach
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Shell Island Resort 3.5*
Number of rooms: 153
Official Description (provided by the hotel):
Nestled on the northern tip of Wrightsville Beach, Shell Island Resort is surrounded by a sprawling expanse of sand and unparalleled views of the Atlantic Ocean, Mason’s Inlet, and Figure Eight Island. This family-friendly resort and hotel boasts a front row seat to the beckoning sea and a beach that seems to stretch endlessly, making it feel like it is yours alone. ... more   less 
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Also Known As:
Shell Island Oceanfront Hotel
Shell Island Oceanfront Resort
Wrightsville Beach Shell Island Resort
Shell Island Resort Nc
Shell Island North Carolina
Shell Island Hotel
Shell Island Nc
Shell Island Resort North Carolina
Shell Isl All Oceanfront Suites
Shell Is Resort Wrightsville Beach

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