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Shell Island Resort
Certificate of Excellence
Reviewed 11 August 2014

My friends and I are from the mountains of NC. We thoroughly enjoyed our trip to Shell Island. We were especially impressed Tyler R. at the front desk. He was so friendly and went out of his way to help a bunch of "old ladies".

Room Tip: Ask for the north end and as high as possible
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  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
3  Thank Maryan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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635 - 641 of 1,074 reviews

Reviewed 11 August 2014

We had a reservation to stay at Shell Island Resort from August 3-7, but we ended up staying only 1 night. Our short stay was largely due to bad weather. However, we found the hotel to have a very "lived in" feel and we also have a few more specific complaints. We had a beach walkout suite, but the first room we were given looked onto a partial wall near the swimming pool and also a walkway. The staff was courteous when we said we wanted a different room, and gave us a room with a better view (but still no real beach access or view, since we looked onto a dune that one could not walk over and could not see the ocean). There was an issue with the electricity, and in the morning our microwave, stove, and several lights didn't work. This was not a terrible hotel. It is in a beautiful setting and the staff was nice. However, I would definitely not stay there again.

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
5  Thank Nancy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2014 via mobile

We loved the beach front property and how clean it was. We had a great view from the 3rd floor but the room is small, to cramped for 5 people. The worst part was when we moved out the couch a huge cockroach ran out. Later that day we found another one by our kitchen table, we also saw two more in the stairways. We read other reviews before we rented the room about a sulfur smell which we had no problem with. The cleaning service was very nice and each day stopped by our room and asked if they could do anything for us. We did ask for them to sweep because there was a lot of sand on the ground that wasn't cleaned from whoever stayed before. The walls needed repainting, they had a lot of stains.The front desk was very nice and told us about some good local restaurants and things to do. I was surprised we had to pay for 2 chairs and an umbrella for the day because we're already paying a good amount for the room.

Stayed: August 2014
6  Thank Molly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew G, Guest Relations Manager at Shell Island Resort, responded to this reviewResponded 11 August 2014

Dear Molly S,

We are so glad that you enjoyed our beach front and the amazing views from your room. All our our suites are 660 sqft, and all are ocean front. Our property has undergone some major improvements over the last few years, including lobby, restaurant, and ballroom renovations. The units at Shell Island are independently owned and a vast majority of our owners have recently renovated their units. This included fresh paint, flooring, furnishings, and drapes. Feel free to contact the resort directly if you have any specific concerns about your particular unit. Being in the warm, humid, coastal region of the south, and being situated on a barrier island, insects are prevalent. The palmetto bugs that you encountered make there homes in the salty marsh grasses and in the estuarine vegetation that is native to our island. We combat this by having professionals come to the property on a routine basis to lay down a barrier defense. I can assure you that these natives of the island are harmless and all avenues are being taken to assist in their prevention. The resort is happy to provide seating for our pool deck, however, at this time we only provide beach chair and umbrella service on a rental program. The price of the rental includes set up and break down so that our guests do no have to carry chairs out to the beach themselves. We are very happy that you did enjoy your stay with us, and we look forward to your future stays with us!

Warm Regards,

Andrew G.
Guest Services Manager

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Reviewed 8 August 2014

We recently visited Shell Island Resort with family and close friends. Besides the spectacular views and location, we absolutely loved the staff. We ate in the restaurant and really thought our waitress (taylor) was fantastic. We plan to make Shell Island our first choice for family fun and relaxation.

Room Tip: "Walk to the far end on the beach near the inlet, its awesome"
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  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank DNA99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew G, Guest Relations Manager at Shell Island Resort, responded to this reviewResponded 11 August 2014

Dear DNA99,

WOW. What a great review for our awesome staff. They are really working together to provide exceptional service and atmosphere. Thank you for making us your first choice in beach front accommodations! We anxiously await your return.

Warm Regards,

Andrew G.
Guest Services Manager

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Reviewed 8 August 2014

My wife and I have lived our entire lives in the mountains of North Carolina (Asheville). We have never actually stayed at a North Carolina beach. I know I know, your all thinking 'WHAT'? With that said, our first experience to Wrightsville Beach, NC was fabulous and Shell Island Resort was nothing short of perfect in our opinion. We highly recommend staying at Shell Island Resort. Our room was very nice, the resort services were great, the views and the beach was spectacular, all the amenities were great. Yeah the water had a little odor but who comes to the beach to drink the water. Beach water is never good! All in all, we loved our stay and we'll definitely be back.

David and Amy Russell

Room Tip: Rooms on the North end of the resort are the best for views...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew G, Guest Relations Manager at Shell Island Resort, responded to this reviewResponded 11 August 2014

David R,

How amazing it is that your first experience with North Carolina's beautiful beaches was with us at Shell Island Resort. Our pristine location can not be matched here on Wrightsville Beach as we are surrounded by natural salt water marsh, beach, bird nesting grounds, and the inlet. We hope that you and your wife will return to us the next time you are ready to visit the beach.

Warm Regards,

Andrew G.
Guest Services Manager

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Reviewed 7 August 2014

I attended a week long conference at Shell Island and found the location, amenities and staff to be great. George and all the employees were flexible and attentive to our needs. I would highly recommend this location.

  • Stayed: August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Ken5562014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew G, Guest Relations Manager at Shell Island Resort, responded to this reviewResponded 11 August 2014

Dear Ken5562014,

Thank you for your rave review! It is exciting to hear that your conference was so well attended to by our amazing staff. We look forward to hosting your group again next year!!

Warm Regards,

Andrew G.
Guest Services Manager

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Reviewed 5 August 2014

If you're looking for a relatively quiet, away from the hub-bub resort, this is the place! The resort is located at the end of Wrightsville Beach and is simply beautiful! The shoreline is perfect for taking quiet strolls, shelling, reading, playing in the waves, and just sitting listening to the surf. Our room was not particularly clean, there weren't any hand towels or wash clothes and only one or two towels. The bathrooms were dated. Our suite claimed to have slept 6, not gonna happen, 4 is more like it. The view from our 5th story room was incredible and the private balcony was great. The staff were friendly enough, but seemed super busy and overwhelmed. The restaurant offered a reasonable selection and reasonable prices, the food was delicious, and the restaurant and bar staff were great! I would go back and spend 5 days in a heartbeat, I would just go in with slightly lower expectations of the room and amenities within the room...

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
3  Thank Miranda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew G, Guest Relations Manager at Shell Island Resort, responded to this reviewResponded 11 August 2014

Dear Miranda B,

It was great to hear that you had a great time with us at Shell Island Resort. We look forward to your next stay. I do apologize if you feel that your room was not as clean as you expected. I can assure you that every room is cleaned and inspected every day before check in, and our friendly housekeeping staff is always ready to address any areas that are needed. The front desk also had additional linen and terry items at all times to accommodate your needs. The double suites consist of two double beds and a pull out sofa in the living area. This bedding combination is designed to sleep up to six people. Our king suites will only accommodate up to four people. As you mention our location can't be beat! Our goal here at Shell Island Resort is to provide exceptional customer service. We are ready to go above and beyond your expectations on your next visit.

Warm Regards,

Andrew G.
Guest Services Manager

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Additional Information about Shell Island Resort

Address: 2700 Lumina Ave N, Wrightsville Beach, NC 28480-1699
Region: United States > North Carolina > Wrightsville Beach
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Wrightsville Beach
#5 Family Hotel in Wrightsville Beach
Price Range: £88 - £239 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Shell Island Resort 3.5*
Number of rooms: 153
Official Description (provided by the hotel):
Nestled on the northern tip of Wrightsville Beach, Shell Island Resort is surrounded by a sprawling expanse of sand and unparalleled views of the Atlantic Ocean, Mason’s Inlet, and Figure Eight Island. This family-friendly resort and hotel boasts a front row seat to the beckoning sea and a beach that seems to stretch endlessly, making it feel like it is yours alone. ... more   less 
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Also Known As:
Shell Island Oceanfront Hotel
Shell Island Oceanfront Resort
Shell Island Resort Nc
Wrightsville Beach Shell Island Resort
Shell Island North Carolina
Shell Island Hotel
Shell Island Nc
Shell Island Resort North Carolina
Shell Isl All Oceanfront Suites
Shell Is Resort Wrightsville Beach

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