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“Very rudestaff”
Review of Ramada Bismarck

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Ramada Bismarck
Ranked #12 of 32 Hotels in Bismarck
Reviewed 6 June 2014

This hotel completely sucks. Only decent thing is the pool. Upon check-in Hazel was very rude and acted like she didn't have time to check my husband and I in. Restraunt was closed and the rooms were Filthy and gross, also the door in the room didn't lock all the way so it would pop open. The Front Desk manager- Kari I believe, was outside undoubtably every 10 minutes having a cigarette through the pool exit, where my son was trying to swim. Overall, friendliness of staff sucked and I would NOT come back.

  • Stayed: February 2014
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Thank kinselly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie S, General Manager at Ramada Bismarck, responded to this reviewResponded 11 June 2014

I apologize your experience was not up to our standards or yours, I am sure. I assure you this is not the norm for our hotel. I have spoken to the Staff Members that you had an interaction with and concerns about behavior and attitude. I invite you to come back and stay at the Ramada so we can correct your last stay and show you it is our main goal every day to achieve guest satisfaction and customer service. I appreciate your feedback and hope to see you on your next visit
Yours in Hospitality,
Laurie Sankey
General Manager

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574 - 580 of 748 reviews

Reviewed 2 June 2014

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Ramada
Thank William Y
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Laurie S, General Manager at Ramada Bismarck, responded to this reviewResponded 4 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 2 June 2014

  • Stayed: May 2014, travelled as a couple
    • Value
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Review collected in partnership with Ramada
Thank lvgirl99
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Laurie S, General Manager at Ramada Bismarck, responded to this reviewResponded 4 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 31 May 2014

we love this hotel! favorite when needing a room in Bismarck/Mandan. they are constantly updating the property. we stayed in a room with brand new carpet and when i asked the staff said it is just the beginning of the carpet updates! we enjoyed the new FREE hot breakfast included in the price of the room. bacon, eggs, breakfast potatoes, sausage, coffee and juice... fabulous! have not come across hotels that have a restaraunt offering free hot breakfast, brilliant!

Thank Andrea W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Laurie S, General Manager at Ramada Bismarck, responded to this reviewResponded 4 June 2014

We are so happy you enjoyed our Hot Breakfast! We are in the business to please our guests. We look forward to your next stay with us.

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Reviewed 30 May 2014

  • Stayed: May 2014, travelled solo
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Review collected in partnership with Ramada
Thank Bradley B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Laurie S, General Manager at Ramada Bismarck, responded to this reviewResponded 4 June 2014

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Reviewed 28 May 2014 via mobile

I had a terrible encounter with the night desk attendant. After returning to my room, and asking for a replacement key, I was told that I "had not checked in". He was very accusatory, demeaning and completely unhelpful. I finally convinced him to personally unlock my room. He proceeded to unlock my room door, entered my room, searched the room interior, then left me with my room key.
I checked out the next morning without any further trouble. While at work that afternoon a got a voicemail from the hotel management accusing me of "shoving and pushing" this night attendant while he was in my room! They seemed to think that crime had been committed, and threatend to call the police. This man had apparently decided to fabricate a story about me assaulting him. I can't imagine why anybody would lie about such a thing, and waste people's time with bogus accusations.
Needless to say I would not be comfortable with that particular staff member around my family, and can't recommend this hotel until they make changes to the night staff. If you think you can deal with unstable staff, give it a try.

Stayed: May 2014, travelled on business
1  Thank Dennis0334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurie S, General Manager at Ramada Bismarck, responded to this reviewResponded 4 June 2014

We strive for excellent Customer Service with all of our guests. We use all feedback to continue training with staff. Property did speak with guest to remedy situation.

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Reviewed 26 May 2014

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Ramada
1  Thank Wayne H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Laurie S, General Manager at Ramada Bismarck, responded to this reviewResponded 4 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Ramada Bismarck

Address: 1400 Interchange Ave, Bismarck, ND 58501-2077
Phone Number:
Region: United States > North Dakota > Bismarck
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 32 Hotels in Bismarck
Price Range: £57 - £83 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Ramada Bismarck 2.5*
Number of rooms: 141
Reservation Options:
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Also Known As:
Best Western Doublewood Hotel Bismarck
Bismarck Best Western
Best Western Bismarck

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