This resort was my husbands choice for his big birthday. He booked it over 6 months in advance. Imagine our disappointment when we check-in and get to our room to find they have assigned us to a room with 2 single beds. When we go back to try to get the room corrected we were told, "Sorry, everyone has checked in and we have no other rooms available." Our only option was to take a partial refund and try to find another hotel near the lake where we were supposed to fish all week. Not viable since it was the 4th of July weekend and they knew we couldn't find another room.
The young girls hired to check in guests tried to imply it was somehow our fault that they would assume a married couple wouldn't mind sleeping on opposite sides of the room from each other for a week.
In the end, there was no apology or attempt to make amends. We left feeling cheated after booking so far in advance and driving 1,600 miles for a disappointing vacation.
On a positive note, the food at the resort restaurant was surprisingly good.
- Official Description (provided by the hotel):
- Devils Lake's only full service lakeside resort. We have everything you need to make a fun family or guy trip getaway. ... more less