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“A disappointment after camping for a week.”

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Quality Inn & Suites
Ranked #9 of 19 Hotels in Dickinson
Certificate of Excellence
Minneapolis, Minnesota
Level 4 Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“A disappointment after camping for a week.”
Reviewed 26 August 2013

This was our last hotel of our roadtrip camping in the Western US. The pictures on Trip Advisor looked promising and the location fit where we would end up for the night so we went for it.
Sadly, although a beautiful hotel with really nice staff it was not very clean and homey. I believe most of the downfall was due to really short staff on the day we checked in to stay. When we got there our reservation was in but the room we reserved was tagged as not cleaned at 7pm. We decided to get dinner while the room was checked and cleaned. Upon arriving in our room we noticed it was tidy but looked like it hadn't been vacuumned,candy and crumbs on the floor, and the bathroom had hairs in it. We were going to complain, but after camping for 3 nights in a tent we just didn't have the energy, and they were booked anyway. The water container in the lobby held cloudy water that was luke warm. It looked like it was a bacterial growing experiment.
The next morning at check out, the water was still not changed to fresh and there was a pizza box on the water table that no one cared to toss. When I mentioned to the staff upon checkout that it could've been cleaner they did mention lack of staff and cleaning crew.
I didn't have the heart to complain but did feel that the cleanliness needed mentioning.
All in all a disappointing end to a good trip.

Room Tip: Make sure the room is clean before hauling your stuff to it.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 711elf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWDickinson, Front Office Manager at Quality Inn & Suites, responded to this review, 28 August 2013
Hello,

We appreciate your response on your stay. We are very sorry it was not to your expectations. We will be doing our best to make sure this will not happen again in the future.

Again, our deepest apologies and thank you for your review. Have a wonderful day!

Management
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230 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Level 5 Contributor
75 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 21 August 2013

We stayed here because it was close to Theodore Roosevelt national park. It was close to the freeway, shops restaurants and garages. Breakfast good, rooms clean, staff friendly. Huge TV, so it kept the room warm.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Penny E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreatQuality, Front Office Manager at Quality Inn & Suites, responded to this review, 22 August 2013
Thank you for taking the time to post a review. We truely appriciate hearing about our guest experience. It sounds like you had a fabulous time visiting our area. We are happy that we could be part of making it enjoyable.
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Brooklyn Park, MN, United States
1 review
Reviewed 10 August 2013

We made reservations here last minute on our way home from vacation. The hotel was decent. There was hair stuck on the shower wall from a previous guest (gross). I used a debit card to pay for the visit as I had planned all vacation expenses ahead of time and set up funds to cover all expected costs. When we returned home our debit card was denied. I checked my account immediately and found the hotel had double billed our stay. I also immediately contacted them and was dismissed and talked down to. The manager insisted this was not the case even though I quoted him the transaction numbers and dates from my account. I am now dealing with the bank to dispute charges, not what I wanted to do with my time after vacation.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Lesa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWDickinson, Front Office Manager at Quality Inn & Suites, responded to this review, 28 August 2013
Hello,

Sorry to hear that we did not have your credit card charges corrected soon. One of the tranactons were a charge and the other a preauthorization. Normally for debit cards it takes upto 2 weeks for the funds to be put back on the card.
Again I apologize for the inconvenience and we hope that this does not keep you from staying with Best Western again.

Thank you
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
1 review
Reviewed 9 August 2013

My wife and I experienced very helpful people when booking our 14 day trip to the GrandCanyon, stopping at Deadwood, Cortez, Flagstaff, LasVegas, Salt Lake City, Bozeman and Williston. The Best Western Staff were all extremely helpful and made this trip as un eventful as it was.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Dennis A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreatQuality, Front Office Manager at Quality Inn & Suites, responded to this review, 13 August 2013
We are glad you had what sounds like a wonderful vacation and very pleased that your stay with us was a positive one. We hope to see you again.....
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Colorado Springs, Colorado
Level 4 Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 August 2013

Excellent one night experience. Easy check in, comfortable, clean room, no problems whatsoever. Breakfast was adequate...no complaints. However, there's a great coffee shop practically right outside the front door. Very good organic fair trade coffee by the cup. I will stop in there again next time I'm in Dickinson.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreatQuality, Front Office Manager at Quality Inn & Suites, responded to this review, 8 August 2013
Thank you for taking the time to leave feedback for our hotel. We are pleased to hear that you had a positive experiencewith us and also enjoyed the coffe shop next door. Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo NY
Level 5 Contributor
65 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 6 August 2013

The hotel's name made us think of green space & history but not the case. Newer hotel tucked in a retail area behind other hotels & various plaza businesses.
Upon checkin (we didn't have reservations but are BW Rewards members) staff pleasant, offered good advice (don't shop Walmart on Sunday-all the oil company workers in the area descend on the store) & gave good suggestions for dinner. Our room was clean, comfortable, no fridge as we had hoped. Quiet night's sleep. Breakfast a disappointment. There was no OJ-dispenser not working. Milk dispenser also not working-a gallon jug of milk was on the counter. The front desk lady was also tending to the breakfast area & seemed caught unaware of the OJ & milk issues. She did her best but I found myself telling other guests there's no OJ etc... Didn't use the pool but it appeared clean. Ok but not sure this property deserves the "plus" designation.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vineyardchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreatQuality, Front Office Manager at Quality Inn & Suites, responded to this review, 8 August 2013
Thank you for taking the time to give a review. I am very sorry that you didnt have 100% satisfaction with your stay and hope that you will give our hotel another chance to make it up to you in the future. Once again thank you, we appriciate you giving your feed back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago Heights, Illinois
Level 6 Contributor
167 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 21 July 2013

We stayed here for one night while visiting TRNP. Check in and out was great. Staff was very friendly and had some great suggestions for dinner. We didn't use the pool. Our room and bed was very comfortable, king size. The breakfast was good, the same as everywhere else, but all choices kept filled and fresh. There are many restaurant choices very close.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sewfastnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreatQuality, Front Office Manager at Quality Inn & Suites, responded to this review, 23 July 2013
Thank you for taking the time to post a review. We are pleased that you had an enjoyable stay with us here in Dickinson. We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 475 15th St W, Dickinson, ND 58601-3019 (Formerly Best Western Heritage Hotel & Suites)
Phone Number:
Region: United States > North Dakota > Dickinson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 19 Hotels in Dickinson
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
Quality Inn & Suites is newer hotel located just off I 94, exit 61 North. This non smoking hotel offers standard king beds, two double beds, one bedroom suites and kitchenette rooms for our long term stays. All the rooms have refrigerator/micro units, hair dryers, coffee/tea makers, iron/boards, cable TV with HBO, WIFI and Hard Wired Internet. We also offer a complimentary hot breakfast buffet, indoor pool with hot tub and fitness room (24 hours). ... more   less 
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