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“Our home in Dickinson, ND”

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Quality Inn & Suites
Ranked #9 of 19 Hotels in Dickinson
Certificate of Excellence
Deadwood
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Our home in Dickinson, ND”
Reviewed 29 July 2014

We have stayed at this hotel many times. Hotel prices are high in Dickinson and this hotel price is better than average. This is a clean hotel, centrally located to restaurants, post office, grocery store, etc. We make Nutri-bullet smoothies in our room for Breakfast. This hotel has an elevator, one of our requirements. Also, we can open the windows for fresh air, another of our requirements. The linens are fresh and clean.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic G, Manager at Quality Inn & Suites, responded to this review, 13 August 2014
Hello Robert,
Thank you for your feedback. We are happy to know that we can meet your needs and requirements, Furthermore, we are happy that you have had so much positive things to say about our hotel and that you enjoy your stay with us.

Your are always welcome.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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226 reviews from our community

Traveller rating
    111
    61
    29
    11
    14
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Saskatchewan, Canada
Level Contributor
5 reviews
3 hotel reviews
Reviewed 28 July 2014

We arrived in Dickinson earlier than expected and never thought we would be able to get into our room early. Brittney not only let us check in early, she even upgraded us to a better room!! Breakfast the next morning was just what we needed.

My only complaint was the sofa bed in the suite (it was very lumpy and uncomfortable!). We would definitely stay here again.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Jo-dashR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic G, Manager at Quality Inn & Suites, responded to this review, 13 August 2014
Hello,
Thank your for your response and I would most certainly informed Brittney of all the positive things you had to say about her. As for the uncomfortable sofa bed, I apologize and would like to let you know that we have already taken care of the issue.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spicer, Minnesota
1 review
Reviewed 28 July 2014

We arrived late, but had reservations. Understanding English and having trouble with our reservation late at night was not a plus. Once in our room (suite) we needed an additional blanket for the pull out and there was none. The staff and I searched all the housekeeping rooms and finally had to get a king size mattress pad from the dirty laundry cart to use as a blanket. We were shorted bath towels, but got by on hand towels. The breakfast area was dirty, garbage cans were over flowing and people left their plates on the floor, and juices were empty (water). I have stayed here one other time and it was newer and staff was on top of everything. There have been several new hotels built in the area, will give them a try next time. I did call Dickinson to speak with a manager, Daniel, it has been a week and he still has not returned my call. Called Best Western customer service and they thanked my for bringing the issues to their attention. We will see if they really care, as supply and demand is the theme in Dickinson. Sharon

Room Tip: make reservations early and arrive early to sort out problems prior to staff leaving for the day
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Sharon O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic G, Manager at Quality Inn & Suites, responded to this review, 13 August 2014
Hello Sharon,
Let me first start of by thanking you for leaving us with such detailed review and for bringing these issues to our attention. I apologize for your most recent experience and for all inconvenience we may have costed you during your stay. Please do know that this is not the norm of the hotel and that we strive for quality customer service.

I do apologize for the rate and we are in a very rate competitive market and are strongly trying to keep our rate affordable for our guest.
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Stony Brook, New York
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 July 2014

The hotel is modern and up to date. We had made a mistake booking our room and arrived a day before we were expected. The front desk staff was very understanding and helpful in finding a room on such short notice. There is a high demand for rooms in this area due to the oil boom.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Arlene R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic G, Manager at Quality Inn & Suites, responded to this review, 13 August 2014
Hello Arlene,
We would like to thank you for selecting the Best Western Plus. Here at Best Western we strive to continuously find ways to improve our hotel and service, and believe in going over and beyond for our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seaford, Delaware
2 reviews
Reviewed 19 July 2014

After arriving at the hotel, we were told that they did not have the reservation that was made months earlier through Booking.com. It was late, we were tired and just wanted to call it a night, and they had no rooms! Booking.com was not helpful, they just called the person at the desk (Brittany) that we were already talking with. The manager was supposedly calling other hotels trying to find us a room. Heard nothing for over a half hour. Brittany, on the other hand, dealt professionally with our frustration, and went over and above to see if she could rearrange other reservations to find something for us. She remained pleasant, cooperative, and understanding, and somehow she managed to find us a room!! Thank you, Brittany! We truly appreciate your effort!

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Kathy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic G, General Manager at Quality Inn & Suites, responded to this review, 13 August 2014
Hello Kathy,
Thank you for leaving us with a review on tripadvisor. I would like to apologize for the confusion with your reservation and for any inconvenience that we may have caused you. I am well please that Brittney was able to resolve the issue to your satisfaction and that we were able to display customer service at its finest for you.

Here at the Best Western we believe in going over and beyond in everything that we do.
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Auburn, United States
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 July 2014

On our trip to Teddy Roosevelt national park we stayed 1 night here. the check in staff was extremely friendly and helpful. Best Western is our hotel of choice. there are cheaper hotels out there (and sometime we feel they are a little pricey). We would rather pay a little more and get a good night sleep then save a few bucks not worth it to us. we would stay here again if we were ever back in this area.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Dennis T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic G, Manager at Quality Inn & Suites, responded to this review, 13 August 2014
Hello Dennis,
We appreciate you staying with us and you are always welcome to stay with us. I thank you for speaking so highly of our staff, service, product and hotel. We strive for quality and 100% customer satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Forsyth, United States
1 review
Reviewed 29 June 2014

Great place to unwind with little ones ages 5-10,good clean rooms and wonderful breakfast,pool was built for smaller children older children would be bored. Location is easy to get to,close to Cabels and fast food plus gas stations near by.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Barry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic G, Manager at Quality Inn & Suites, responded to this review, 13 August 2014
Hello,
We are happy that your kids and family were able to enjoy the trip and utilize the pool area. We are also happy that you have all wonderful things to say about our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 475 15th St W, Dickinson, ND 58601-3019 (Formerly Best Western Heritage Hotel & Suites)
Phone Number:
Region: United States > North Dakota > Dickinson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 19 Hotels in Dickinson
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
Quality Inn & Suites is newer hotel located just off I 94, exit 61 North. This non smoking hotel offers standard king beds, two double beds, one bedroom suites and kitchenette rooms for our long term stays. All the rooms have refrigerator/micro units, hair dryers, coffee/tea makers, iron/boards, cable TV with HBO, WIFI and Hard Wired Internet. We also offer a complimentary hot breakfast buffet, indoor pool with hot tub and fitness room (24 hours). ... more   less 
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