The beds were average and the room was clean. The staff was friendly and the free breakfast was adequate. However, there was cigarette smoke in the lobby and halls. We had to stuff a towel under the door in our non-smoking room to keep it out of our room. There were some crunched up M&Ms on the carpeted stairs when we checked in on Friday and the mess was still there when we checked out on Sunday morning. I thought it was a little pricey for what we got, but it's an oilfield town and lodging is hard to find.

Our 16 year old daughter has cerebral palsey and is wheelchair bound. We were on the final stretch of a 5 state 10 night vacation in which we stayed in 8 different motels. We reserved each room on line and always requested a wheelchair accessible room.

When we checked into the AmericInn in Dickinson, ND we were informed that our room is on the 2nd floor and the facility has no elevator. We explained our situation and mentioned that we specified the need for wheelchair accessiblity to the room when we made the reservation. The clerk was pleasant but informed us the reservation deptartment made no mention of this need and we are responsible for the room for the night. We managed to get our daughter up and down the stairs without harming her or damaging her wheelchair. I was so upset I couldn't sleep that night.

The following morning I tried to complain to the motel manager about our problem but was cut off. She spoke to the clerk from the evening before and in her mind felt she knew all about the problem. She also mentioned that if a mistake was made it was made in the reservation department. She asked if we had a copy of the confirmation to verify that we did request a wheelchair accessible room. We did not have this print out.

It's bad for a motel's reservation department to mess up a reservation. It's worse when a motel manager fails to give a guest a few minutes to tell their side of the story and makes them feel guilty about the problem because they don't have a copy of a confirmation to back up their story.

I would not recommend AmericInn to anyone.