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Best Western Plus Kelly Inn & Suites
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Reviews (871)
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Traveller rating
589
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589
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9
9
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All reviewslog cabinpool areabest westernswater featuresthe manager's receptionparking lotgreat poolgreat for kidsfirst floorgreat breakfastkids loved the poolcomfortable bedsgreat place to stayvery nice hoteldefinitely stay here againbreakfast areahot tub
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670 - 675 of 871 reviews
Reviewed 9 December 2013

Service was rude and not accommodating. Almost fell in the snow lack of snow removal not only in the parking lot in a timely fashion also at the outside door of the hotel where I slipped. When reporting this the attitude was oh well my apologies we are very busy or I'm with another customer. I asked for hard wood floors as I had stayed there before this was not met and oh well was the attitude.

  • Stayed: December 2013, travelled on business
    • Value
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Review collected in partnership with Best Western
Thank Lauri K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lamann, General Manager at Best Western Plus Kelly Inn & Suites, responded to this reviewResponded 10 December 2013

Thank you for taking the time to write a review on our property. Please accept our sincere apology for the way our front desk reacted to your request during your stay. The recent three day snow storm gave our maintence staff and snow removal crew an enormous job of trying to keep up. They do the best they can do and try very hard to make our Guests comfortable while they are here. We appreciate your taking the time to let us know how we can improve.

Lisa Amann
General Manager
Best Western Plus Kelly Inn & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2013

Always stay at this hotel when in Fargo. Good location, wonderful hotel and staff. Beds are comfortable and clean, bathrooms are clean, rooms are clean smelling. Breakfast in morning has good selection to choose from. Would recommend highly to others.

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Best Western
Thank wintergo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lamann, General Manager at Best Western Plus Kelly Inn & Suites, responded to this reviewResponded 17 December 2013

We appreciate you taking the time to write a great revive on our hotel. Hearing from our loyal guests and how they enjoyed their stay and the restaurants they visited is always a pleasure. We are very proud of the staff’s continued efforts to keep the hotel clean and friendly.

Lisa Amann
General Manager
Best Western Plus Kelly Inn & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2013 via mobile

We have been staying at the Kelly Inn for a number of years. The rooms are always clean and decorated tastefully - feels like you are in a wilderness lodge. The beds are comfy and the bathrooms in the suites are beautiful with the jet tub and tiled walk in shower. The rates are a little more than some places but well worth it if you are looking for hotel with a few more perks. We look forward to trying out the pool area in a few more years with our little one!

Stayed: August 2013, travelled as a couple
Thank Canad85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lamann, General Manager at Best Western Plus Kelly Inn & Suites, responded to this reviewResponded 17 December 2013

Thank you for your kind words about our hotel. We are glad to hear that you come back to see us again & again! We are happy to hear that you enjoy the many amenities offered at the hotel. The Beaver Dam Water Play-Land is definitely going to be a hit with your new little one.

Lisa Amann
General Manager
Best Western Plus Kelly Inn & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2013

A nice place to stay. Good value. The breakfast area is clean and un-crowded, with a good selection of food. The location is convenient, close to restaurants and shopping. The rooms are clean and the beds are comfortable. My favorite place to stay in Fargo.

  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 338rogerh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lamann, General Manager at Best Western Plus Kelly Inn & Suites, responded to this reviewResponded 17 December 2013

On behalf of the entire staff and management, would like to thank you for recognizing the fine service you received during your recent stay with us. Thank you for acknowledging all the hard work our cleaning staff puts into keeping the hotel clean. We look forward to your staying with us each time you are in Fargo.

Lisa Amann
General Manager
Best Western Plus Kelly Inn & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013

This hotel has everything covered! The breakfast was great. They had cookies out in the afternoon to go along with coffee. Clean! The pool area was great for our 1-7 year old children! Rooms were spacious & clean, great for having a guest{s} stop by for a visit & nice "kitchen" areas in most rooms. Pets are allowed: THANK YOU! Staff was excellent; the gal who was taking care of the pool clean up was so helpful in gathering our pizza boxes up IMMEDIATELY so we were impressed with the cleanliness of the hotel! We stayed in suite 211 & had 2 bathrooms, a nice kitchenette & "living room" with great bedroom & huge master bath: it was beyond awesome! Especially in our little rural North Dakota!

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lamann, General Manager at Best Western Plus Kelly Inn & Suites, responded to this reviewResponded 17 December 2013

It is a pleasure to serve you. We are proud to offer a pet friendly environment for our guests traveling with their pets. Thank you for sharing your positive comments about staff they are truly an asset for the hotel. The Horse Whisper Suite is definitely a great suite for families with its two rooms and a fireplace. We look forward to your staying with us again the next time you are in Fargo

Lisa Amann
General Manager
Best Western Plus Kelly Inn & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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