Booked adjoining rooms over the phone. At one point the person taking reservation put the phone down and left me hanging for over half an hour. Did not tell me he was putting the phone down. Eventually I hung up when I could hear a customer yelling hello looking for a worker. Called back to confirm adjoining rooms. Once we checked in, I did not get adjoining rooms as requested. Was able to get rooms across the hall at least. No towels AT ALL. Two rooms, two nights, 6 people, not one towel. No pool towels, no room towels. Had to use a washcloth to dry off after showering. Was told the hotel was full, so that's why there were no towels. Not acceptable. The manager was rude when we asked for towels and snapped at us. We eventually had to wait outside the laundry room to get 2 of the 6 towels that were being dried, and this was our second day there. Manager was friendly to the college male hockey players staying at the hotel, and her friends that were hanging around the front desk, but extremely rude to me, my kids, and my mother. Rooms were not cleaned while we were there either. Cards had to be re-programmed at least 4 times as they always stopped working. You get what you pay for, but I at least expect towels and decent customer service.
- Official Description (provided by the hotel):
- The Fargo Quality Inn(R) East is located northeast of the Interstate 29 and Interstate 94 junction, less than five miles from North Dakota State University. This Fargo hotel provides easy access to many local points of interest, including the Fargodome, Minnesota State University Moorhead, Concordia College, the Fargo Air Museum, Roger Maris Museum and the Heritage Hjemkomst Interpretive Center. The hotel is also near the West Acres Shopping Center and Hector International Airport. ... more less
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- Also Known As:
- Fargo Comfort Inn East Hotel Fargo
- Comfort Inn Fargo