We booked 2 rooms back in April 2014 for a trip in July. We arrived to check in around 5:30 and were told that the maids were running behind and our rooms were not cleaned yet. We asked how long the wait would be and were told that they were in the process of cleaning them and it could be 20 min or so. The front desk guy was nice and seemed genuine and gave us a card for a free appetizer at a neighboring restaurant while we waited. I asked him to call my cell when the rooms were ready. At 6:30 he called and told me the rooms were ready.
When we arrived back at the hotel, two new people were behind the desk. The lady told us our rooms were "broken" and did not give any other explanation. She said that they had found another hotel for us to stay at and stressed that they were going to pay for the rooms. At this point we had less than an hour to get checked in and make it to a concert on time so we just headed to the new hotel. The hotel they sent us to advertises as being "low cost alternative lodging" - not even close to a regular hotel/motel. The staff told us that the Quality Inn just called and said they overbooked the hotel and gave our rooms away. The only thing that saved the experience was that it was clean and the staff was friendly, but it did not have any amenities or updates.
I understand that hotels have issues and sometimes overbook people but we did not appreciate being lied to or having rooms we booked 3 months ago given away. It would have been much better if they would have just told us they overbooked from the beginning instead of leading us on and making it sound like we had 2 rooms that both "broke"...
- Official Description (provided by the hotel):
- The Fargo Quality Inn(R) East is located northeast of the Interstate 29 and Interstate 94 junction, less than five miles from North Dakota State University. This Fargo hotel provides easy access to many local points of interest, including the Fargodome, Minnesota State University Moorhead, Concordia College, the Fargo Air Museum, Roger Maris Museum and the Heritage Hjemkomst Interpretive Center. The hotel is also near the West Acres Shopping Center and Hector International Airport. ... more less
- Reservation Options:
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- Also Known As:
- Fargo Comfort Inn East Hotel Fargo
- Comfort Inn Fargo