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“Somewhat disappointed” 3 of 5 bubbles
Review of Quality Suites

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Quality Suites
Ranked #36 of 50 Hotels in Fargo
Wisconsin
Level Contributor
81 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Somewhat disappointed”
3 of 5 bubbles Reviewed 19 August 2008

We have stayed in several Comfort Suites and like them because they have a separation between the bed area and a couch and work area. This one, however, didn't measure up in quality to the others we've tried. The room seemed smaller and more cramped.

When we came into our assigned room, it was not very cool. Going to turn the AC down, I discovered that it was already set on the highest cooling level with just the fan blowing. When the compressor finally kicked in, it was so noisy that we knew we could never sleep with that going on. I went to the front desk and explained the situation, asking for a different room, as the one we had obviously needed maintenance. No apology was offered for us needing to move our luggage, etc., but another room was issued without complaint. However, the desk clerk did ask whether we had used anything in the bathroom, etc. I said no we hadn't. That indicated to me that they were going to issue this room to another party and hope they wouldn't complain!!

The second room we were given was fine. The AC worked, didn't sound like the local freight train, and it turned out to be an o.k. stay. Breakfast the next morning was adequate, etc.

I explained again as I checked out the next morning that the original room needed maintenance. Hopefully it was done. But those sorts of problems should be caught by housekeeping and never require the guests to have to change rooms.

  • Liked — It was a Comfort Suites, and I like their room arrangements.
  • Disliked — Maintenance was lacking--had to change rooms because of a faulty air conditioner
  • Stayed August 2008, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank dbeauc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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121 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Winnipeg, Canada
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 13 December 2007

We chose this hotel because of the rooms. Large rooms, with 2 queen beds and a pull out bed. Ours was supposed to be a non-smoking room, which it was, but clearly it was used as a smoking room before as it smelled. Walls were yellow, found cigarette butts on floor, wallpaper was peeling off. Bathroom was nice and clean. Would recommend this hotel to a larger family. Front desk agents were helpful and friendly. Location was alright, once we found the hotel. Avoid the continental breakfast unless you plan on getting up at 6:00am to get a table and food. When we got down to the breakfast room at 8:00am, things were picked over and there was no where to sit. We ended up at Perkins for a much better meal. Pool was nice, but the hot tub was way too hot and over-chorinated. We couldn't use it as it burned our eyes. Overall, don't expect too much but it really isn't that bad. We would only choose this hotel again as a last resort if our other hotel choices were not available.

  • Liked — size of the hotel
  • Disliked — stinky rooms and small breakfast room and choice of food
  • Stayed November 2007, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank ShannyBear81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg, Manitoba, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 28 September 2006

For a moderate to budget priced property, the Comfort Suites in Fargo has a lot going for it. However, addressing some areas would change our impressions of this hotel from an average one to a great one.
I always collect frequent flyer miles and have done so at several Choice Hotels properties in the past. The person at the desk on this occasion, however, wasn't even aware that the proerty awards miles and did not have any idea how to do so. She did not go particularly out of her way to find out about this and there was no one else to turn to as the person at the desk was the assistant manager. She said that she would call Choice Hotels head office but I never heard anything further about this. I placed a call to the toll free Choice Hotels phone line and easily had my frequent flyer account added to the booking.
The property's common areas were immaculately clean and the location is convenient to Fargo's shopping areas, with ample dining choices nearby. The room was nice and clean except that the prior occupant's food had not been cleaned out of the fridge and the microwave had obviously not been cleaned. As well, the room was arranged in a way so that you couldn't really watch TV while sitting on the sofa. The bathroom, bed and expected amenities were excellent. The advertised "hot breakfast" was disappointing.
Upon checking out, there was no one in the lobby and I had to wait 10 minutes before staff showed up to check out. We had a flight to catch but fortunately we had time for this; I would have been annoyed had we been more pressed for time. Even with this said, it turned out that we didn't really have to formally check out if payment was to be made with the credit card supplied; however, the check out paper slipped under the door in the early morning hours did not indicate this.
Overall, this a clean, well-kept property that is a good value for the price. With added emphasis on service and details, this could potentially be an excellent place to stay.

  • Liked — Reasonable price, convenient booking via the Choice Hotels website.
  • Disliked — Some problems with service.
  • Tips/Secrets — Arrange frequent flyer accounts through the Choice Hotels call centre, ensure ample time for checking out.
  • Stayed September 2006, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank VSquared
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 21 November 2005

This hotel is basically as you would expect for a middle end hotel.

The hotel was generally clean (except one dirty sheet found in the dresser). The hotel has all the basics - free internet, free breakfast, and an indoor pool.

  • Stayed October 2005, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank GREGORY P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Suites

Property: Quality Suites
Address: 1415 35th St. S., Fargo, ND 58103 (Formerly Fargo Comfort Suites)
Phone Number:
Region: United States > North Dakota > Fargo
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 50 Hotels in Fargo
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Suites 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
The Fargo Quality Suites(R) is located across from West Acres Shopping Mall, just east of I-29. This hotel's amenities include free Savory Starts™ Breakfast, weekday newspapers and coffee. Guests of this pet-friendly hotel are certain to enjoy the indoor heated pool and hot tub. Business travelers will appreciate additional conveniences like the business center, copy and fax services, meeting room and free wireless high-speed Internet access. All suites include refrigerators, microwaves, sofa sleepers and coffee makers. ... more   less 
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Also Known As:
Comfort Suites Fargo
Fargo Comfort Suites

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