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“Amazing Rooms, Amazing Staff, but missing a little of that Fiji Magic” 4 of 5 bubbles
Review of Paradise Cove Resort

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Paradise Cove Resort
Certificate of Excellence
Australia
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Amazing Rooms, Amazing Staff, but missing a little of that Fiji Magic”
4 of 5 bubbles Reviewed 11 November 2013

We stayed in a beachfront bure - totally gorgeous - accommodation 10/10. Huge wraparound veranda and lovely large outside lounge complete with a tap to wash off the sand. Inside to a sunken lounge with TV, and very comfortable bed - incredible thatched ceiling. Outside bathroom was incredible, beautiful and HUGE, which led on to second bedroom for the kids. Parents with young children may need to take a baby monitor.Great housekeeping staff who kept the place immaculate every day. We had a hammock and sun loungers out the front, and as there were not many beachfront bures it was fairly private and peaceful. As others have mentioned snorkelling is average out the front, but snorkelling trips around the island were great fun. The resort faces another island, where the resort is currently building so you can see a construction site - it would be a much prettier vista if it looked out towards a deserted tropical island instead!

There is a kids club and when we arrived were given a list of all the activities on offer. The staff were lovely. However, activities were not done more often than they were, and rather the kids watched movies or played the wii instead, so didn't use it much due to this. Kids meals were great, kids dine with adults breakfast and lunch, and they have an early dinner together (one choice only but a great, healthy meal). After dinner the kids club will take and look after the kids (another movie) so adults can have a kid free dinner - huge win!

The food was pretty good, breakfast needs some improving and items added such as bircher muesli and a wider range of hot foods. Lunch was by far the best meal of the day which a large range of yummy options including healthy ones. The restaurant staff, Joe, Mere and team were awesome, as soon as you sit down you are looked after very well and meals come out very quickly - super fast in fact! Also huge shout out to everyone's favourite - Sunia from the bar - Legend!

Activities : LOVED the talk by local fisherman Tomasi, it was great to hear some stories about local fishing and village life on the islands, and really liked the hike up the mountain with gardener Sam. Snorkelling trip to Octopus was fantastic - such a beautiful reef. Sadly many activities were cancelled due to weather and not rescheduled while we were there. Especially upset to miss the village to a local island - as this was a determining factor in choosing this resort. The owners who are on site and generally in/around the restaurant, really need to talk to the guests and adjust the activities to the guests and the weather at the time rather than a standard weekly schedule, than just cancel and guests who are there for one week miss out completely.

We had incredibly windy 7 days and nowhere in the resort could you escape the wind. This was frustrating as the other side of the island was sheltered and we wanted to snorkel and spend time over there, but despite walking attempts (no track down over the other side but cliffs) and not being able to take the kayaks out due to rough water - we couldn't reach the calm and sheltered water on that side of the island and instead sheltered inside our bure more and took to watching a few movies just to escape the never ending wind (unthinkable to waste time watching TV in Fiji - luckily they had some great adults and kids movies available!), so some additional daily activities, even just getting the boats to drop guests off in sheltered spots during bad weather - would have made a huge difference to our time on the island.

Tim the manager is fantastic, as were all the housekeeping, activities and restaurant staff. I hope the resort owners reward them for their hard work as they are an outstanding asset to this resort.

  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Jeanie1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (257)
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English first
Christchurch, New Zealand
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 3 November 2013

We had a two week romantic holiday booked - Paradise Cove for 6 nights, and 5 nights at Yasawa Island Resort and Spa and the two offered very different experiences. This is my 3rd time to Fiji and my husbands 1st.

Mostly, its all fabulous with only a few areas in need of tweaking.

Firstly, fabulous staff! So friendly and warm. Shout out to Sunia! Loved that guy! AND he laughed at all our jokes! This resort plans to eventually be a 40 room resort (currently 18 rooms), so with the amount of staff they have (16 chefs in the kitchen!) you really feel waited on hand and foot. Will be interesting to see how it will go when they are operating at full capacity.

Gorgeous rooms. Everything of course is brand new so it feels very luxurious. It is pretty amazing to be able to sit on the beach and surf the internet as wifi is provided through the resort. We stayed in both a garden suite (1 night) and a beachfront (5 nights) and they are identical in terms of layout and design, though it was nice to have an umbrella and sun loungers reserved for us whilst in the beachfront right outside our bure. Outdoor showers just make the tropical experience complete, we loved showering while looking up at the blue sky!

The location is to die for - the water is so brilliant blue when the sun shines on it, its almost unbelievable! The beach is great for almost all-tide swimming…it does tend to get quite rocky when the tide is out, but there are breaks in the reef down the north side of the beach if you need to get wet when its very low tide. Otherwise we used the pool which is lovely. Snorkeling is ok, nothing to write home about. We found it best to snorkel at a lower tide and swim out from the very south end of the beach and slightly around the rocky point. Some lovely coral there and a lot of fish. Or jump on one of the various snorkel trips on offer.

Food was good. Lunch options were extensive! They had a menu of about 12 options as well as 2 Chefs specials that changed each day. Dinner was 2 course and always delicious. Breakfast however, left a little to be desired…mostly continental with an egg/omlette bar and two specials each day that ranged from pancakes to hash browns to sausages. It would have been nice however to see easily prepared things like baked beans and sausages as a option every day rather than as a special treat.

Activities were great and there was enough on offer, but as there is a lot of families with young babies/children visiting this resort at this stage, activities weren't really frequented and the atmosphere was generally pretty sleepy. The Fijian Cooking Class for example was only attended by 2 people - my husband and I! Snorkeling trips were usually popular with the adults, but that was about it.

Massages on offer were good - we had one nearly every day, however they only do them in the privacy of your room and sometimes I felt very awkward when they had to come into our room and do the big setup of the tables etc. It will be a lot nicer for everyone when they have bure dedicated to spa treatments. This is in the plans further down the track I hear.

Overall, I can't think of a single thing that would stop me coming back to Paradise Cove again - APART FROM THE WIND. This was the biggest and most frustrating thing about this resort. Paradise faces into the prevailing easterly and apart from our first beautiful still day, the other 5 days at Paradise were very, very windy. Gale-force strength in the afternoons and at night. At one point we wore earplugs to bed because listening to the howling wind day and night was getting very tiresome. Sitting comfortably on the beach wasn't really an option most days so we spent a lot of sunny days sheltering from the wind in our bure or on our porch. I thought maybe this was a windy time all over the islands but I was wrong - we took a snorkeling trip one afternoon to Octopus resort (which faces westerly) and the sea in their cove was calm and flat and not a breath of wind on the beach - beautiful and peaceful! After finishing our snorkel, a slow boat ride out into huge rough seas took us back to our beach at Paradise and back into the eye of the hurricane hahaha. Please be aware that Paradise is predisposed to being a VERY windy spot. Maybe this doesn't bother you, but I was very disappointed and feel sad for the resort this is something they will never be able to improve. Such a shame as when it is calm, sunny and still, this place truly is paradise.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank OllyMox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nw00dy, Owner at Paradise Cove Resort, responded to this review, 6 November 2013
Thank you for your lovely review of the resort. I would like to point out that this year for some unknown reason September and October have been very windy months for Fiji, which has made it quite blustery, the majority of Fiji was effected, including Octopus. Octopus does benefit from high mountains behind the resort so is the least windy overall of our three hotels. We have had for the last 12 days in a row, beautiful calm days and have the same forecast for the next 7 days, its unfortunately the luck of the draw for weather sometimes, and unfortunately, there was a long extended period of southerly weather, which also effected New Zealand and Australia substantively as well.
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Russell Bay of Islands New Zealand
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 30 October 2013

Jane and I are confirmed Yasawa lovers and have stayed at seven different resorts over past 10 years. We stayed at Blue Lagoon two years ago and based on our great experience there and the fact that Paradise Cove was owned and managed by same operators we booked well before the resort had even opened. Subsequent Trip Adviser reports seemed to back up our decision.
Positives were, fabulous Bures, great food and almost brand new kayaks and stand up paddle boards and the friendly Island staff measured up to the best we have experienced at any of the Yasawa Resorts.
Snorkeling at the resort would probably satisfy the first time visitors to Islands with plenty of fish to see and all tide access. We took our own gear but the resort hire gear looked to be first class.
The free snorkeling trips were all booked up for next 5 or 6 days when we arrived and if we were not staying the 12 nights would have missed out on this bonus.
The booking system could do with some refinement as on our first trip some four people, who had not booked, were taken even though it meant we needed to change to a bigger boat.
Management were a bit distant or disinterested unlike those we have met at other resorts. We did meet Brianna on arrival as we had been rather let down by their ‘system’ as we had specifically booked to go out on the Yasawa Flyer rather than the resort Rib as Jane was still in recovery from a hip replacement. We had confirmation that we would be picked up from Raffles and had a phone number to call if driver did not arrive.10 minutes after non arrival the hotel receptionist called the number and said driver was on his way. 20 minutes later and time running short to get to Flyer we called again and told driver, Dan, was on his way. The Octopus resort van then arrived to pick up those going out on the resort Rib [ rigid inflatable] but there was no room for us and we had now missed the Flyer. A call to the resort said they would get us out there today. Half an hour later, Dan, came back in the Octopus van and took us to the damned Rib where the other guests had to wait for us. A rather nerve racking trip ensued for Jane!!
There was a bottle of bubbles and a plate of fruit with a note of apology.
Incidentally Dan showed us his pick up sheet and we were not on it!
First week was school holidays and we expected some children but not the number there and speaking to parents, the resort ‘kids club’ was a reason they chose PCR.
Week two and the children were gone but we counted at least 7 under two year olds one of which contracted croup and had to be flown back to the mainland.Hand wash added to bathroom toiletries by staff next morning.
The resort beach is rather covered in sharp coral residue [ the reef is largely dead] and reef walkers were a good idea.
The bures, pool and bar area appeared to cater for an adult profile as the pool had no signs indicating depth of pool and as the bottom was a bowl some 2 meters deep in the middle, would have thought this would have been a legal requirement.
The resort faces the wrong way for sunset viewing and late afternoon saw fresh winds develop most days making a quiet sit on the beach, after a magnificent dinner, rather tiresome. The Island staff did tell us it was rather usual and not just at this time of year.
There does seem to be a bit of a whinge going on here but the resort does need to develop some character or feel as it did seem to be sadly lacking and management seemed rather passionless. We give the resort 7 out of 10 for the quality fit out, food and friendly Island staff but feel they can do better with the general organisation.
Just an aside here, Fiji resorts generally don’t give quite enough importance to maintenance, or preventative maintenance, and it was sad to see that after just a few months in business three of the poolside umbrellas had broken ribs and some of the clears, dropped to stop wind at the bar, had broken bungee attachment loops. Even in Fiji this could have been easily sorted I would have thought.
Probably back to Blue Lagoon or Nanuya next year or even back to Botaira as they appeared to have an improved bar/restaurant complex since we last visited.

Room Tip: single bedroom beachfront bure, whilst fabulous, is rather close to the bar and listening to an Auss...
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  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Russellite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nw00dy, General Manager at Paradise Cove Resort, responded to this review, 31 October 2013
Thank you for taking the time to review the property, your feedback is much appreciated.

We do apologize for the confusion surrounding your arrival, Dan and the resort transfer company are not tasked with delivering guest who are booked on the Yasawa Flyer, guests booked on this vessel are supposed to catch the SSC provided bus to the flyer, the error was with a new reservations person in NZ who did not understand this process, again we are sorry that there was no process for catching this error, there is one now. And every effort was made to get you both safely to the island.

The hand wash in the bathroom was not in response to the child's illness which is unrelated to the resort or its operation, it has been standard procedure since opening in all public areas.

We are very passionate about Fiji, and guest who stay with us at all our hotels, come to Fiji to meet and interact with the local staff not foreign management, we are here to facilitate the smooth running of the hotel and resolve problems, make sure the right service levels are achieved, and act as an interface between cultures.

Thank you for your kind comments in relation to the nice rooms, friendly well trained staff, great food, quality fit out, great kayaks and paddle boards, quality dive and snorkeling equipment.

All three of our hotels Octopus, Blue Lagoon and Paradise are child friendly, and during the school holidays there are generally more children, outside of these times not so many.
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Auckland Region, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 29 October 2013

Lots of little teething problems. But - Food excellent, location awesome. Bar selection poor. Coffee micky mouse and very expensive. Cocktails very average different with each barman and missing ingredients and alcohol. Beer list odd. Despite 65 boutique brewers in NZ , over a hundred in the USA and two in OZ not one on list. Wine list workable. Activities ok but many not run. Kids club - staff uninterested in kids and lazy leaving kids to own devices and playing with wii themselves. Cleaners outstanding, local staff very freindly and helpful. If you have a bad back, DoNOT go by the free boat. If it is a tiny bit rough it is too small and poundy and slow. If they ever sort out the bar, coffee boat and kids things this would be a stunning place.

  • Stayed October 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank oceanlift
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nw00dy, General Manager at Paradise Cove Resort, responded to this review, 30 October 2013
Thank you for taking the time to review the resort.

We are very focused on locally sourced food and beverages for the hotel, the food is excellent, and is almost all exclusively locally sourced, the reason we don't have many foreign beers is also because we choose to stock locally made Fiji beers, we have four of the most popular imported beers. Same with our coffee, it s Fiji coffee and at $2 AUD for a long black and $3.50 AUD for a latte i wouldn't consider this excessively expensive for a coffee on a remote island. Our wine list is all imported as Fiji does not produce wine. Activities that require movement by boat are weather dependent and unfortunately for 12 days in October the whole of Fiji was effected by strong winds and rain, this effected the availability of some of the water based activities. The kids club has a large range of indoor and outdoor daily scheduled activities as well, the weather did have some impact on the ability to do outdoor activities, which resulted in the kids spending a lot more time in the club building at this time.

We do agree that a couple of our bar tenders need more training on cocktail making, and we continue to actively train our newer staff members to improve their abilities in this area.
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Bellingen, Australia
Level Contributor
133 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
4 of 5 bubbles Reviewed 26 October 2013

This is a hard review to write such a beautiful resort in a lovely location but with a few negatives. We chose to use the Yasawa Flyer for our transfers as we were continuing further up the Yasawa chain after our 4 night stay. First impressions of the resorts are a wow! You are taken ashore and greeted with a Fijian welcome song, escorted up the beach and onto the deck by the pool, lovely pool, bar to one side and the magnificent, huge dining area behind, very impressive. Checked in and taken to a garden bure which are at the back of the resort, these are duplex units, similar to a larger size motel room, well appointed, en-suite with an out door shower. King bed which was very, very comfortable. The gardens around the bure are a work in progress I hope as we looked out onto a timber fence, the outside patio is quite small. The food was very good but it is a bit spicy so I did have to watch what I ordered. The staff were fantastic, friendly and well trained.
The resort is a work in progress and the special rates reflect this. Personally I would not want to pay much more for the garden rooms. Beachfront would be my choice but these were not available when I booked.
Unfortunately we did not have the best weather, not the resorts fault. It is quite exposed to some of the winds that Fiji experiences at certain times of the year making sitting on the beach uncomfortable so it was either sit in our room or in the dining area out of the wind. The pool too is protected but this area was taken over by young families with preschoolers and infants and as some of these little ones were not wearing protective swim nappies I wouldn't have fancied getting in it anyway, shame as the pool is lovely. Several other couples voiced the same concerns and older children were jumping in the pool and it got pretty noisy at times so our room was pretty much the only place we could retreat to. With Octopus resort not far away and Blue Lagoon further up the chain also taking children I am suprised that Paradise Cove is not a child free resort, so many older travelers prefer this or at least have an adults only pool. Hopefully this will be the case in future plans. The kids club generates a lot of noise, with kids being kids, running around playing and screaming of an afternoon, we have grandchildren and are not anti kids, again this was something commented on by fellow child free guests.. This affected quite a lot of the accommodations and some people like an afternoon nap.
Unfortunately it rained and while the outdoor shower in the rain was fine as the weather was warm it might not be so good on a cold wet day, also with the direction of the wind the rain was blown halfway up the bathroom floor so bit of a shock getting up at night to use the loo to find yourself walking in water.
I am trying to be constructive in my criticism as overall it is a beautiful resort, with amazing staff, I have rated it high because of the positives. I hope it does not get too big and become impersonal.

Room Tip: Go beachfront if you can afford it or a 2 bed garden room.
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  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank HOOKED ON FIJI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nw00dy, General Manager at Paradise Cove Resort, responded to this review, 27 October 2013
Thank you for your review we do appreciate the feedback, ironically we have ready to install some weather curtains for the bungalows out door showers, which are going in this week, as in the rainy season, the open air showers can get a little wet occasionally, so we do apologize that they were not yet installed for your stay, unfortunately the season came early this year, and caught us a little by surprise .The unfortunate weather during your stay was the "welcome to the season change".

The weather effected the whole of Fiji for nearly 10 days and generally the property does not have extended periods of bad or windy weather.

The issue with children in the pool without correct waterproof nappies will be addressed immediately, we have this policy in place at our other two hotels, and this is a matter of immediate further staff education.

We are a child friendly resort, and this will not change, however the new rooms to be built to the left of the pool will be couples only so this part of the beach will be for adults, and the families will stay on the right hand side which is where the kids club is located.

We have no plans to make it too big or impersonal.
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Province of Munster, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 October 2013 via mobile

What an amazing island. We are two young people and decided to include fiji on our trip. The welcome we got was amazing, they greet u at the boat playing guitars and singing. The weather was VERY windy during our stay which meant things like movie night was cancelled. We loved the people here on the island. There so friendly. Sunya ( if i am spelling correctly) was such a gentleman, always helpful and just a good laugh! Ten out of ten!! The rooms were lovely. We stayed in the garden bungalow. I was disapointed with a few things. The internet on ipads and tv was very slow, sometimes it would never load! The shampoo and conditioners were not replaced. In all hotels i have ever been to they have done this. Towels i felt should also be replaced even every 2 days as they were often damp when we wanted to use them. Overall the people, the ceremony, the kava and mingling with the fijians made our trip and meeting other people staying at the resort. The island is amazing but i think the resort itself needs to make a few changes. Charging u for lunch on the last day when youve to wait til 3 for your boat back is a bit sad in my opinion. Very relaxing place though! Well miss the fijian people!!!!

  • Stayed October 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Worldbabies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nw00dy, General Manager at Paradise Cove Resort, responded to this review, 24 October 2013
Thank you very much for reviewing Paradise Cove. And we do agree the staff that work here are amazing and this is a big part of a Fiji holiday experience, we have passed on your regards to Sunia, who is a very popular member of staff.

I do apologize that your towels were not replaced to your liking, if towels are re-hung on the towel rails they are replaced every few days, if left on the the floor they are replaced that day, i am sorry that was not made clear enough. The replacement of shampoo's and amenities is something that should happen, and we have discussed this matter with the housekeepers to reinforce this, and we recently put a structure in place to double check this is happening at all times.

Unfortunately we do not offer free meals, our meal plans are based on a breakfast, lunch and dinner in 24 hour period, if you have lunch on the day of check in then on the day of check out you need to pay for this extra meal provided, if however you did not have lunch on the day of arrival then lunch on the day of check out is included.
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Auckland Region, New Zealand
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 23 October 2013 via mobile

Our group comprised myself, husband, 13 year old twins and Grandma. We all rate the resort 10 out of 10 and will certainly be back. The atmosphere is so peaceful and relaxing. We have been to the islands numerous times, and to feel special and spoiled this is the place to be. A lovely touch starts on arrival. Following welcome onto beach you are led up to the bar area and given a drink and introduced to staff and the resort. No wait in the reception lobby and give us your credit card, which was so refreshing.
Strikes the right balance between and an upmarket resort and a really relaxing, chilled resort. The food is outstanding. The boys caught A big Spanish mackerel game fishing and the chef cooked it 3 ways for a group of us for lunch. Superb.
We had Grandma with us and the staff were amazing, and so helpful in making sure she was always happy and cared for.

Stayed October 2013, travelled with family
Helpful?
2 Thank NZLucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Paradise Cove Resort

Property: Paradise Cove Resort
Address: Naukacuvu Island, Fiji
Phone Number:
Region: Fiji > Yasawa Islands > Naukacuvu Island
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Naukacuvu Island
Price Range (Based on Average Rates): ££
Number of rooms: 17
Official Description (provided by the hotel):
Luxury Island Resort in the Yasawa Islands, Fiji. White sandy all tide beach, stunning sunsets, beach and pool bar. ... more   less 
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