Stayed March 7-8
Booked four rooms on my visa, advised them that the other three parties would be giving thier visa's when they get in and not to bill all them to mine. All three other parties provided thier credit cards upon arrival and the front desk scanned thier respective cards. I enquired about AMA/CAA and Gov. rate. They advised that there was a high school basketball championships on and that the rate was $189.99. No exceptions. Price was crazy, but we were down working and need the rooms. Nothing special about this place that would warrant the extreme price other than greed. Upon checking out I again advised the assistant Manager to make sure that all the other rooms were not charged to my credit card. He provided me with the managers card and said if there was to just call back and they would fix it. Three days later i check my visa and notice two charges for rooms. I called back and spoke with Luke who said I should get who ever stayed in room so and so to call them and talk to them. I spoke with the other party that stayed in room, he showed me his receipt, showed his credit card number that was billed. I had the other party contact Luke asst. manager who stated yes his card was charged for the room. Basically, I was told that I was wrong and that they did not double charge my visa. I had to contact VISA and report the double billing. VISA is dealing with this after returning the funds back to my visa card. After this dealing with this hotel, I would never stay at this place again, really!!! $830.00 for two nights! Poor customer service.
- Official Description (provided by the hotel):
- Keep to your routine while staying at the Fairfield Inn Grand Forks hotel! With our location next to the Columbia Mall and area restaurants, and minutes from the Grand Forks International Airport, we have everything you will need for your next visit to town. While here it's easy to cheer on the University of North Dakota at the Ralph Engelstad Arena or catch your favorite performer at the Alerus Center. For those in town for business we're near the Grand Forks Air Force Base, and close to area hospitals including Altru Hospital and Sanford Health. Start your day right with breakfast on us at our complimentary hot breakfast buffet. Stay connected by using our free WiFi, and relax or get your workout in at our indoor pool and 24-hour fitness center. ... more less
- Reservation Options:
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- Also Known As:
- Fairfield Inn Grand Forks Hotel Grand Forks
- Fairfield Grand Forks
- Grand Forks Fairfield Inn