I've stayed here several times. Very disappointed in this last stay. Lots of new rooms up and still going up in Grand Forks, I won't settle for a sub-par product.
Checkin was a breeze and friendly. Received a room upgrade and the staff were very friendly. Things went downhill from there.
The rooms are showing wear. My "adjustable" bed was in terrible shape. Linens were also showing significant wear. HVAC was also very loud.
The following morning I had breakfast with a business associate in the Garden/American Grill. While I was waiting for the 2nd person to join, I asked for a water and a coffee. I was told the coffee is over there and the water is back there, help yourself. Frankly, I then asked "so we don't tip here, right?" She responded, whatever and walked away. Typically at the HGI restaurants they are very attentive. This didn't seem like bad staffing, this was a management decision and a poor one at that. Decide what you are.
My last stay at this specific property.
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- Also Known As:
- Hilton Garden Inn Grand Forks Hotel Grand Forks
- Hilton Grand Forks
- Grand Forks Hilton Garden Inn