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Hilton Garden Inn Grand Forks
Ranked #4 of 28 Hotels in Grand Forks
Certificate of Excellence
Devils Lake, United States
1 review
“Great place”
Reviewed 18 July 2014

Clean - safe - wonderful service - phone reservations made easily and confirmation given quickly. In a good location near UND perfect for furture college visit. Business and families in the pool area clean and away from hussel and bussel on the town although close enough to do comethings fun

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GFKGH, Front Desk Supervisor at Hilton Garden Inn Grand Forks, responded to this review, 2 August 2014
Thank you for reviewing our hotel on TripAdvisor. We are pleased that we made your stay enjoyable from start to finish. We hope to have you back again soon! Please let us know if we can be of any assistance with future reservations at our property. Thank you, Jocelyn Robinson, Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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526 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2014

We frequently travel to Grand Forks but have never thought of staying at the Hilton Garden Inn before. Not sure why we chose it this time but think we needed a change. Boy , were we glad we did. Hotel was very clean and staff were awesome. We felt welcomed and cared for! Keep up the great work!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Fern G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GFKGH, Front Desk Supervisor at Hilton Garden Inn Grand Forks, responded to this review, 2 August 2014
Thank you for your feedback! We are very pleased that you chose to stay with us this time around in Grand Forks and that your stay was wonderful. We hope to see you back at our property again in the near future. Thank you, Jocelyn Robinson, Front Desk Supervisor
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 July 2014

My husband and I enjoy an evening beverage and a nice meal as well as a clean comfortable, hospitable hotel when we travel. The only problem we had in staying here is the ability to have the relaxing meal. The eating area and the bar( or the only one we saw ) were right by the front entry. Not a relaxing atmosphere at all. The bar tender was very inexperienced and forgot my beverage as well as showing his lack of knowledge with my husbands. We had to drive to find a place to eat and enjoy the evening. We had chosen this hotel because it advertised it's bar and dining room because we had driven all day and just wanted to relax. The front desk staff were very helpful and pleasant.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank jameskH5145FW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GFKGH, Front Desk Supervisor at Hilton Garden Inn Grand Forks, responded to this review, 2 August 2014
Thank you for sharing your experience on TripAdvisor. We do apologize that your experience with us was less than wonderful. I will be passing this on to our Kitchen Manager to help ensure that our restaurant staff receives the proper training. We do hope to have you back in the future for us to show you a more relaxing experience. Thank you, Jocelyn Robinson, Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minnesota
Level Contributor
106 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 5 July 2014

Had a great stay here. Beautiful lobby with water w/lemon and free cookies. Room was clean and spacious with modern furniture. Friendly staff too. Right on the west edge of UND, so very convenient if visiting campus.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Lora18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGFUND, Front Desk Supervisor at Hilton Garden Inn Grand Forks, responded to this review, 25 July 2014
Thank you for sharing your experience with us on TripAdvisor. We agree that our location is very convenient for UND visits. We are glad you're stay was very enjoyable and hope to see you back in the near future. Thank you, Jocelyn Robinson, Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Conception Bay South, Canada
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 1 July 2014

Expecting to certainly attend a family wedding, I booked the no-refund, no-return rate at the Hilton Garden Inn in Grand Forks, which had been recommended to me by a family member. In comes life and my trip was postponed for two weeks. As I was out of the country, my cousin was in touch with the hotel, provided me a number of Advance Booking but it turned out to be a personal phone number, so I rang the telephone number on my room reservation. I was told in no uncertain terms that no changes were allowed. Long story short: when my cousin checked on the possibility that other wedding guests could use the room (I had already paid over USD600 for it), she was told that was also not possible. Huh? My e-mails with the manager confirmed that rules were rules, and that was that. I then called Hilton Advance Booking, spoke to a very nice woman who said that if I had contacted them 3 days prior to my visit, I could have moved my reservation, and that if I provided a name, another person could stay in the room (by this time wedding guests had made other arrangements). Because my request was made 2 days before my reservation, changes were up to the manager. My last e-mail with him confirmed: Rules are rules. No changes. I did make one more effort by contacting Hilton Garden Inn Helps - and received a reply referencing Doubletree Seattle-Airport Washington...Advice? Stay elsewhere. Hence - I highly recommend the Sleep Inn and Suites in Grand Forks!

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Marget D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGFUND, Front Office Manager at Hilton Garden Inn Grand Forks, responded to this review, 2 July 2014
Thank you for sharing your experience with TripAdvisor. Unfortunately, you booked a room through Hilton Advance Purchase. When you booked the reservation, you would have had to agree to the terms and conditions of booking this type of reservation and this information on making changes would have been included. Our general manager did offer another solution that was not taken advantage of. Please feel free to contact me if you would like to discuss this situation further. I do apologize that you were not satisfied with your experience with us in this situation.

Thank you,
Brittany Johnson
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale AZ, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2014

Excellent hotel. Everything is clean and orderly. The staff is very friendly and make you feel at home. The breakfast is top notch. The eggs benedict are to die for. The place appears to be brand new and easy access to the city and interstate 29. For folks that are involved with the university, it is right there almost on campus. I appreciated the TV channel from Winnipeg.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGFUND, Front Desk Supervisor at Hilton Garden Inn Grand Forks, responded to this review, 2 July 2014
Thank you for sharing your experience with us on TripAdvisor. We are thrilled you enjoyed your stay and had a chance to indulge into our delicious breakfast. We hope to have you back again in the near future. Please let us know if we can be of any assist with booking any future stays. Thank you, Jocelyn Robinson, Front Desk Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Butternut, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2014

From the check-in, the breakfast, and the check-out, the staff is smiling and jumping to please you! The lobby is nicely set up with convenience, décor, and friendly, smiling faces willing to assist you in directions or suggestions for a great stay.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sharon Louise R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIGFUND, Front Desk Supervisor at Hilton Garden Inn Grand Forks, responded to this review, 25 June 2014
Thank you for sharing this wonderful review on TripAdvisor! We are very pleased that your stay was great and our staff was friendly and able to assist you with all of your needs. We hope to have you back again in the future. Please let us know if we can be of any assistance with booking future stays. Thank you, Jocelyn Robinson, Front Desk Supervisor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Grand Forks

Property: Hilton Garden Inn Grand Forks
Address: 4301 James Ray Dr, Grand Forks, ND 58203-1929
Phone Number:
Region: United States > North Dakota > Grand Forks
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Grand Forks
#2 Business Hotel in Grand Forks
#3 Romantic Hotel in Grand Forks
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Grand Forks 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Hilton Garden Inn Grand Forks Hotel Grand Forks
Hilton Grand Forks
Grand Forks Hilton Garden Inn

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