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“Awesome Place!” 5 of 5 bubbles
Review of Canad Inns Destination Center Grand Forks

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Canad Inns Destination Center Grand Forks
Ranked #21 of 28 Hotels in Grand Forks
Rolla, North Dakota, United States
1 review
“Awesome Place!”
5 of 5 bubbles Reviewed 1 April 2013

We just loved our stay at the Canad Inn in Grand Forks, ND. Our room was beautiful! We had a suite with a jacuzzi & fireplace. The room was clean, staff were very nice and helpful with any of our questions. The Aaltos cafe has great food.

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kaseyp413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, Director of Sales at Canad Inns Destination Center Grand Forks, responded to this review, 2 April 2013
Thanks for the positive review of our property. We look forward to having you back again next time you are in Grand Forks. Please feel free to contact me at cidcgfsales@canadinns.com so we can be sure to provide you another enjoyable stay.
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361 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 31 March 2013 via mobile

No complaints and the kids LOVED the water park.

A great time was had by all and me reserved a suite for next year when we left.

Access to shopping and restaurants was great and even Aalto's was great when ordering off the menu.

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Marscomplex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, Director of Sales at Canad Inns Destination Center Grand Forks, responded to this review, 1 April 2013
Thanks very much for the positive review and your willingness to give us a repeat stay. Please do not forget to sign up for our loyalty point program. It does not take long for those points to add up and turn into significant value at any of our properties in Manitoba and North Dakota.
We look forward to having you back. Please feel free to email us at cidcgfsales@canadinns.com so we can make sure your next stay is another success.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
105 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 bubbles Reviewed 31 March 2013 via mobile

Stayed here twice. Once with family and once on a girls trip. Hotel is nice. A bit off the beaten path (ie mall area) but it's less than a 5 min drive from the mall.

Room is nice. Beds are comfortable. I liked how we had a fridge and microwave in the room. Also loved the free wifi.

We went to the waterpark. It was fun! (Even for adults).

Staff was nice

The elevator would be my only complaint. We made the mistake of checking out at check out time. We waited OVER 15 mins for the elevator. We only seen it about 10 times and each one of them was packed so full that we couldn't make it. We ended up dragging our luggage down the stairs.

Other than that. I would stay here again. I would also check out earlier to avoid the rush.

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Canadawj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, Director of Sales at Canad Inns Destination Center Grand Forks, responded to this review, 1 April 2013
Thank you very your positive review of our property. It means a great deal to us and we hope to see you again next time you are in Grand Forks, Please feel free to contact us at cidcgfsales@canadinns.com with "Trip Advisor" in the subject line so we can make sure we repeat our positive performance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 30 March 2013

Stayed here recently over Spring Break with my wife and twin 9 year olds. We've stayed here several times before - mainly for the waterpark and the convenience of staying in the attached hotel. This time we had a kids theme room with the bunk beds in a separate area/room which was nice for Mom/Dad to watch a late movie without keeping the kids up.

We had a number of nagging issues on our stay though. The wi-fi never worked for the entire 3 days of our stay - in this day and age that's just not acceptable to me. The excuse I was told was that the hotel was full due to Spring Break and the wi-fi just couldn't handle the demand. Well, we just stayed at 2 other Minneapolis area hotels over Spring Break and they didn't seem to have a problem with wi-fi?! Our room phone wasn't working on arrival either but the front desk attendant got that fixed up fairly quick. The other nagging issue was the fine spray/drizzle coming out of the showerhead - really!!? How much would it take to put some decent showerheads in these rooms?

One tip to remember is that hotel guests have free access to the hot tub and activity pool in the waterpark. The hotel doesn't really promote this very much so if you're not aware, you may end up buying a wrist band unnecessarily if you just want to hang around with your kids.

We ordered a pizza from l'Bistro and it was pretty decent and reasonably priced. There's a free coffee station at the entrance to Aalto's as well. Otherwise, we ate offsite.

This hotel is average at best and there are several new hotels popping up in the vicinity that will give visitors much nicer alternatives to choose from. The only big draw is the convenience for going to the waterpark.

  • Stayed March 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Thundercat1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, Director of Sales at Canad Inns Destination Center Grand Forks, responded to this review, 1 April 2013
Thank you for your positive review of our property. We hope to have you back again next time you come to Grand Forks. Some guests did experience some recent problems with our wi-fi. There were many therories offered by our staff as to why there was a problem.Was it an issue with the hotel infrastructure, our service provider's outside service to our hotel, a setting on the individual guest's machine, or some other variable?These were all questions we were asking during your stay and are confident we have remedied. This issue was tricky since the majority of our users had uninterrupted service.
I am glad you enjoyed our Children's Theme Rooms. Hopefully the kids had fun in the bunk bed area playing playstation games, watching TV, or listening to music. Our CTR's are a popular room type with families such as yours.
Please feel free to contact us prior to your next stay at cidggfsales@canadinns.com with "Trip Advisor" in the subject line. We will do all we can to make sure your next stay is nothing but enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
1 review
2 of 5 bubbles Reviewed 30 March 2013

Checked in Good Friday and took about 30 minutes as there was a long line up. The hotel did offer pizza and drinks to those of us waiting in line, many of us with small children. The cards that they gave us to the room didn't work, so we had to go back down to get new ones. so the whole experience of checking in took ~45 min. Too long in my opinion. Also, the phone didn't work in our room when we got there, had to go down to the front desk again to let them know.

Went to Aaltos for supper, ordered the soup and salad buffet which included dessert, no soup, no chili, no dessert, very slow and only about 3 tables in there. Still charged full price.

Tried to order room service, busy signal for about 15-20 min then rang and rang and rang, got hung up on. Called the front desk, they told me their were problems with the phone, and someone would call back to take my order 40 min later no call back, called again, told again that they would check into this, this time someone did call back... told that the phones to the restaurant were down, and that I could order room service, but would have
to go down to order it (defeats the purpose of room service)

Housekeepinug came to clean up our room after 4, when we had been out of the room since 9 am, I told the housekeeper that we were putting our young child down for a nap, and since we had just returned, it wouldn't work to have it cleaned now. Thirty minutes later, after having told her that, her partner knocked on the door and woke up my sleeping child.

Sent with concerns to email address listed as contact on their website, immediate response that whoever normally checks the emails is on mat loa til April 2014. Other numbers to contact, but again, more work on our end to contact and express our concerns to the right people.

Room was clean, staff were pleasant, but definately problems with service. The last time we stayed here was five years ago and we were really looking forward to returning.

The water park was fantastic.

  • Stayed March 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank cdn610girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 March 2013

We have stayed here a few times with different amount of kids each time. The last time we stayed with three kids and we booked a family room. The room had a separate section with door that contained two bunk beds and a tv with dvd player. The room was comfortable and came with a mini fridge. The water park isn't cheap for adults, but for young kids parents don't have to pay in order to accompany them to the kids section. The water park is great for kids and there is an attached arcade. I don't recommend ordering pizza from garbonzos as it wasn't very good. The staff were friendly and accommodating. We booked through the canad inns site as the prices on their special days were the same as the discount sites we found. Staying here is clean and easy though not the cheapest rate you will find.

  • Stayed October 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, Director of Sales at Canad Inns Destination Center Grand Forks, responded to this review, 1 April 2013
Thanks very much Mark for your positive review of our property. Please contact me at cidcgfsales@canadinns.com with "Trip Advisor" in the subject line. I will personally make sure that your next stay with us is as positive as your recent stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
2 of 5 bubbles Reviewed 10 March 2013

Was excited to check this hotel out, wasn't what I expected... check in took awhile had to wait 10 minutes or longer to use the elevator everytime we wanted to use it... we checked out the water park, water was cold my daughter was shivering and had to wait 20 minutes for towels .... we ate at the restaurant for breakfast of you like cold food thats the place to eat.

  • Stayed March 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank cablechic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, Director of Sales at Canad Inns Destination Center Grand Forks, responded to this review, 11 March 2013
Thank you for your review. Please feel free to contact me at cidcgfsales@canadinns.com if you'd like to discuss the matter further.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Canad Inns Destination Center Grand Forks

Property: Canad Inns Destination Center Grand Forks
Address: 1000 S 42nd St, Conneted to the Alerus Center, Grand Forks, ND 58201-3927
Region: United States > North Dakota > Grand Forks
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 28 Hotels in Grand Forks
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Canad Inns Destination Center Grand Forks 3.5*
Number of rooms: 201
Official Description (provided by the hotel):
201 superior guest rooms, including Deluxe Queen Rooms, King Leisure Rooms, Kids Theme Rooms, Jacuzzi Theme Suites, Business Suites, Penthouse King Rooms & Suites, and our Penthouse on Main (1st floor level) business suites. We offer you three diverse restaurants, a two-level gaming lounge and inside access to the Alerus Center. Plus for the "children in all of us" our 40,000 square foot Splasher's of the South Seas Indoor Waterpark and Garbonzo's Pizza and Arcade. ... more   less 
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Also Known As:
Canad Inns Destination Center Grand Forks Hotel Grand Forks
Canad Hotel Grand Forks
Canad Hotel Destination Center

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