We made reservations at this hotel and had to cancel. We cancelled a week before the reservation. I spoke directly to Don and he told us he would take care of it. The night after we had the reservation he called us and asked why we didn't show up. He told us that he didn't have any record of us cancelling. He was extremly rude and swearing at us over the phone. We were shocked how he treated customers that have been going there for a number of years.