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Baymont Inn & Suites Mandan Bismarck Area
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Reviews (989)
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All reviewsbirthday partypool areawater parkbar and grilllily padswedding receptionconference roomfront desk staffhot tubgreat place to staystaff was very friendlynorth dakotaseasjamiewaterparksummersbrandon
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Reviewed 5 July 2012 via mobile

Where to start. On a positive, the pool was nice for our two kids and the inhouse restaurant was good. The housekeeping is non-existent. We came back to our room @ 5pm and it had yet to be cleaned. When they did clean it was sporatic at best- leaving dirty towels on the bathroom floor. On the last morning, we were looking for our possessions as we left and found several items that had been there for way too long, ew! The manager took off $50 total for the four nights as a consolation. If this was my only experience of Mandan, I would never come back.

  • Stayed: July 2012
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4  Thank jfrye32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karen_sevenseas, General Manager at Baymont Inn & Suites Mandan Bismarck Area, responded to this reviewResponded 22 October 2012

Thanks for taking the time to write a review on our property. I am glad that you enjoyed the family friendly Indoor Waterpark and had a great experience in the Montana Mike's Steakhouse. I do apologize, however, on the cleanliness of the guest rooms. We have put a plan in place where no rooms can be missed by inspection each day. We are currently in the process painting all of our rooms and just added new 37 inch televisions to the rooms which the guests are loving!
Thanks again for your comments and we hope we get the opportunity to serve you again.
Sincerely,

Karen Summers
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2012

bathroom mirror and light was updated but they forgot the tub was stained. Needs new bedspreads. And WINDOW air conditioner? That seems out of date for a Best Western in my humble opinion especially because it didn't work all that great. It's not cheap and this is Bismark area not New York. Way overpriced to me.

  • Stayed: June 2012, travelled with family
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2  Thank yogaperson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karen_sevenseas, General Manager at Baymont Inn & Suites Mandan Bismarck Area, responded to this reviewResponded 6 November 2012

Thanks for writing a review on our property. We are currently doing renovations including painting all guest rooms, adding new bathroom mirrors, lights, window valances and new 37 inch flat screen televisions to all rooms. We appreciate the business and look forward to having you back in the future.
Sincerely,

Karen Summers
General Manager

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Reviewed 28 May 2012

My wife and I usually stay at Best Western hotels when they are available due to their having a certain quality standard but this hotel doesn't meet those standards in my opinion. We arrived at 5:15PM and when we went to check-in we were told that our room wasn't ready yet. They then checked us into a different room that, although clean, could have passed for a break room for staff to grab a quick nap. There were noticeable holes in the blanket and the bed looked like it had been made up an average eight year old child. Whatever, we'd been driving all day so we decided that it would do. The next morning we were just as disillusioned with the quality of the hotel when we discovered that, since the shower curtain rod was obviously installed at too low of a height, the shower curtain was so long that you were standing on it as you took a shower. Raise the rod or shorten the shower curtain, simple solution but doing nothing just will make me not come back.
They have a waterpark, it looked small and we didn't try it. There was a sign on the door stating that you needed a wristband to enter and that they could be purchased at the front desk. Was entrance included with the price of the room? I don't know and didn't care to ask. I just wanted to get some sleep and get up and get away from this place, never to return.

Room Tip: Try a different hotel.
  • Stayed: May 2012, travelled as a couple
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5  Thank BBreb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karen_sevenseas, General Manager at Baymont Inn & Suites Mandan Bismarck Area, responded to this reviewResponded 9 November 2012

Thank you for writing a review on your experience at the Seven Seas. On behalf of my entire team, I do apologize for the issues you had during your stay. We have taken measures to make sure we have clean rooms ready at check-in time as well as inspection of every sleeping room. We do hope that give us the opportunity to serve you again in the future!
Sincerely,
Karen Summers
General Manager

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Reviewed 19 May 2012

Visiting family for Easter weekend and had a relaxing enjoyable weekend. The kids had a blast at the waterpark as usual and for being a holiday weekend it was quiet and we had a great time with our family!

  • Stayed: April 2012, travelled with family
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Thank ajfuchs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karen_sevenseas, General Manager at Baymont Inn & Suites Mandan Bismarck Area, responded to this reviewResponded 24 July 2013

Thank you for writing a review on our hotel. We are so happy to hear that you had a nice time with your family and a positive experience at our hotel. We appreciate your business and look forward to having you back again!
Sincerely,
Karen Summers
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2012

I agree with the previous reviewer. Stating that this is the newest hotel in Mandan may be accurate, providing no hotels have been built since the 70's. The water slide is obviously a recent addition and so in the picture it looks new, but inside the building is a different story. The decor in the room had been updated but the hair dryer was at least 20 years old, I took a picture of it! There were holes int he wall where previous towel racks or something was hanging, and other various signs of age (tiles that were loose in the bathroom and that sort of thing). The water park was fun for my 7 year old but the end of the slide in the children's area has a huge crack in it, there was a lot of rust and dust in the pool area (also took pictures of that) and the garbage can was broken and dirty. The lack of even a continental breakfast for a hotel room that was over $100 mid week during off peak season seemed like a poor value. All of that being said, I felt the staff was very kind and did what they could to make our stay enjoyable, it was the building itself and the lack of amenities I was disappointed with. Sorry, this is probably my last Best Western stay.

  • Stayed: May 2012, travelled with family
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5  Thank simpler1773
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karen_sevenseas, General Manager at Baymont Inn & Suites Mandan Bismarck Area, responded to this reviewResponded 24 July 2013

Thank you for writing a review on our hotel. We appreciate the comments and do look forward to serving you again in the future. We are currently updating our hotel with new paint in the room and bathrooms as well as new mirrors and lighting. Thanks again!
Sincerely,
Karen Summers
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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