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“Don't wast your money!”

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Baymont Inn & Suites Mandan Bismarck Area
Ranked #2 of 4 Hotels in Mandan
Rockford, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Don't wast your money!”
Reviewed 10 July 2014

You should stay here if you hate yourself and your money! The rooms were dirty, beds had not been changed, A.C. did not work, there were no towels in the pool area. There wasn't anyone available to change the beds or clean the rooms. We could not get towels for the pool area.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank HOGFEVER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karen_sevenseas, General Manager at Baymont Inn & Suites Mandan Bismarck Area, responded to this review, 15 July 2014
Thank you for staying with us and writing a review on our hotel. On behalf of our entire team, we apologize for the issues that you had during your stay with us. We have taken care of the issue with the air conditioning unit as well as added more Housekeepers to our team to make sure all rooms get cleaned every day of your stay. We do hope you give us another chance to restore your confidence in us.

Warm Regards,

Karen Summers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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905 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Any
English first
Bismarck, North Dakota
Level 4 Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 July 2014

I had a Make A Wish Event there. Karen & her staff helped me with every detail I needed. She made sure our Wish Family was well taken care of. We had our send off party there. And the famly spent the night there before leaving the next morning. I would recommend this place

  • Stayed June 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank Ranita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karen_sevenseas, General Manager at Baymont Inn & Suites Mandan Bismarck Area, responded to this review, 15 July 2014
Thank you so much for writing a review on our facility. We were happy to host this special event for you as well as host your families during their trip. We hope they had an amazing time! We look forward to hosting another event for you again soon. We appreciate and value your business!

Yours in Hospitality,

Karen Summers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 July 2014

This hotel has the potential to be good, but the problems with housekeeping and filth is holding it back. We stayed 5 days, our room was never vacuumed (bring your flip flops). On the 4th of July our room was never cleaned, despite having notifying the front desk. Two of the days our dirty towels were left in our room. We were never left any extra TP (bring your own), we had to use the public restrooms for 12 hours on the 4th of July. My husband finally opened the housekeeping door and got our own. The coffee is only decaf (bring your own). We ate twice at the restaurant, not impressed. The pool is very fun, but lots of chipped paint in the pool. There is never any towels ( lucky we bought some from home). The front desk was always very friendly, but their hands tied with lacking housekeeping staff.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Calimontana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karen_sevenseas, General Manager at Baymont Inn & Suites Mandan Bismarck Area, responded to this review, 15 July 2014
Thanks for staying with us and writing a review on our hotel. On behalf of my entire team, I do apologize for your room not being cleaned each night of your stay. We have recently added members to our Housekeeping Team to ensure that this does not happen again in the future. I am glad that our Front Desk Team provided you great service and we will continue to work hard to make sure that you get the finest in accommodations and service on your future stays with us. Thanks again.

Sincerely,

Karen Summers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Mandan hotels

Billings, Montana
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 July 2014

poor lighting in the room,the halls were dirty there was,no soap or paper towels in the lobby bathroom, chewing tobacco was spit on the elevator floor and was still present the next morning, we were going to a wedding in the afternoon and went in to check in to our motel at 3:45p.m. and were told our room hadn't yet been cleaned and would be another hour or two before we could check in. We had to change our clothes in the lobby bathroom without being able to shower or clean up properly.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank dorisv475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karen_sevenseas, General Manager at Baymont Inn & Suites Mandan Bismarck Area, responded to this review, 15 July 2014
Thanks for staying with us and writing a review on our hotel. My sincere apologies that your room was not ready on time during your stay. We have added more members to our team to make sure this does not happen again in the future. We are excited about renovations that we are adding to our rooms including new bedding and window treatment that will add to the décor of the rooms. We appreciate your business and look forward to having you back again soon!

Sincerely,

Karen Summers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barnesville, United States
1 review
Reviewed 5 July 2014

My only complaint is that they don't seem to answer their phones, try to call again and just wait... The food in the restaurant is amazing! The room was clean and comfortable. Swim area was fun but no towels :( tried to call front desk to get them, phone rang for 3 min. no answer... bummer... I like the separate area for the kids pool area since we have two younger kids it was very nice to be away from the older crowd. The water slide was awesome, the walk up didn't seem to long and the slide was long and twirly and fast :D hot tub was perfect... good hotel, good price

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Teri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karen_sevenseas, General Manager at Baymont Inn & Suites Mandan Bismarck Area, responded to this review, 15 July 2014
Thanks for staying with us and writing a review on our hotel! On behalf of my entire team, we are so glad you had a great time and enjoyed the Waterpark! The Aquaplay Kiddie Pool is also a hit with our families that stay with us! We value your business and look forward to having you back again soon!

Warm Regards,
Karen Summers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mayville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2014

Older hotel that was fairly clean but in need of some updates. The sheets on the bed were particularly poor as they were thin and had one tear in them. I could see through the sheets and the foam mattress topper was visible as it had no cover on it. The room size was good and the room was quiet. The bill themselves as having a water park but really is not what I would call a water park. It was basically a pool with a slide. Montana Mike's the restaurant on site had a good reasonable breakfast special and a buffet on Sunday that was a good deal. Dinner was also fairly good. I wouldn't have gone out of my way to eat dinner there but it was a decent meal at a fair price right on site.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Barb H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karen_sevenseas, General Manager at Baymont Inn & Suites Mandan Bismarck Area, responded to this review, 15 July 2014
Thanks for staying with us and writing a review on our hotel. We are so glad that you found your room clean and enjoyed dining in our Montana Mike's Steakhouse! Thanks for the comment on the thin sheets. We brought this to the attention of our team to make sure this does not happen again. We appreciate your comments and look forward to having you back again soon!

Sincerely,

Karen Summers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fargo, North Dakota
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 June 2014

No working air conditioner. No hairdryer. Long black hair all over bathroom. Carpet badly stained. We asked for a fan and hair dryer. Waited till mid night never got either item. Yogurt lid found in bed. Called and complained and was offered a pathetic 20.00 discount. We had family in the next room.. Their toilet would not flush properly and kept backing up. This is not a re do and I will make sure I spread the word NOT to stay here.

Room Tip: Do not stay here.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Disgusted307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
karen_sevenseas, General Manager at Baymont Inn & Suites Mandan Bismarck Area, responded to this review, 24 June 2014
Thank you for writing a review on our hotel. My sincere apologies regarding the unfortunate experience you had during your stay with us. Our Maintenance team is handling the Air Conditioning issues of that room as well as the Housekeeping Team with the cleanliness issues being missed. On behalf of my entire team, we are working hard to make sure these issues do not happen again and we do hope you give us another chance in the future. We are excited about many upcoming renovations we are doing including new bedding package, draperies and lighting. Again, our sincerest apologies to you.

Sincerely,

Karen Summers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baymont Inn & Suites Mandan Bismarck Area

Property: Baymont Inn & Suites Mandan Bismarck Area
Address: 2611 Old Red Trl NW, Mandan, ND 58554-1448 (Formerly BEST WESTERN Seven Seas Hotel & Waterpark)
Phone Number:
Region: United States > North Dakota > Mandan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Mandan
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Baymont Inn & Suites Mandan Bismarck Area 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
The Baymont Inn & Suites is a full service hotel featuring an Indoor Waterpark, Aquaplay Kiddie Pool, Seven Seas Bar & Grill and Conference Center. ... more   less 
Reservation Options:
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Also Known As:
Best Western Plus 7 Seas Hotel & Waterpark
Best Western Plus Seven Seas Hotel And Waterpark
Best Western Mandan
Mandan Best Western

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